I live alone, no kids, no husband, no big dog and this piece looks like it's been used hard in just a short time. Didn't even say a word. I will never go back there. As of 8/5 the product had not even been prepared to ship, let alone out for delivery. And I'm sure the kit would have worked fine BUT it didn't include a cap, so when we removed the old fixture and tried to put this one in, that meant there was a big hole in the ceiling where the old ugly cap was! Ship to home to Find and Select Store I placed an order back in December the table in this order finally came in. Unless you use flat rate delivery or have a door the delivery person can knock on, you'll basically have to wait outside for hours to physically greet the delivery person. Additionally, there is a singular stand-out employee in Garren. Head to the West Elm clearance section to score up to 60% off furniture (living room, office and kitchen), lighting, bedding and more. Latest date for delivery was supposed to be June 27th and I am writing this review on July 9th. However, every single time that my husband and I go to this location in Austin it's just such a headache. Not functional. West Elm shoppers enjoy the modern and attractive designs of their coffee tables. It comes in 70 . Store staff is not of much help either. If you want more value go to Living Spaces. I hadn't been into a West Elm since moving to the desert from Los Angeles and for some reason I remembered it as being way more expensive. I would simply say "I'm sorry but as per our policy." Instead, the employee named Sabrina decided it was a good idea to LECTURE me LOUDLY about their return policies in front of everyone. I hv contacted the customer service & they said that one of the headboards had been lost & it's been replaced but after 5 long months, I still hv not received it & they hv been postponing the delivery date again & again. Why? So any damn question I ask should be fair. The idiot in the back took the piece out of the box and couldn't fit it back so he had to take out the foam to keep the item secure from breaking since it's fragile. This rating is based on both the West Elm downtown Palm Springs store as well as the phone customer service in their corporate headquarters, which is horrendous. The latest supervisor now says "no refund, store credit only." . The staff immediately started barking at me not to pick up this swatch or that swatch. 8 Best Storage Benches to Show or Stow Your Stuff I will never be returning to this location I would rather shop at other stores for a better price or even online for a much better experience. So if you're looking for snazzy mid century decor go see "Wendell"! West Elm rugs cost around $30 for smaller door/bath mats and can go up to $3600+ for larger area rugs. I just called back to confirm it will be delivered on the date listed and they're pushing it back another 10 days for the estimate. We called ahead of time to get the price on a specific rug and to confirm that they would apply 15% off for their current holiday weekend sale. Thank you, Sabrina, job well done. It was just a series of events with absolutely no customer satisfaction. In our case, they could not track where the money would actually go--to our West Elm credit card, or this mysterious "gift card" they implemented without consent. The 15 Best Furniture Stores for Online Shopping | by The Spruce Moron. I told them that's unfortunate because I moved 100 mil away and I'll just cancel the other 10 grand worth of purchases I had for my house due to their poor level of communication. 186 reviews of west elm "I was there for an event on 10/5, the day before they opened. With a few hundred different lighting options and accessories, West Elm shoppers can browse from their selection of modern chandeliers, ceiling lights, pendants, flush mounts, sculptural lighting, table and floor lamps, wall lighting, and outdoor lighting. I'll purchase from another West Elm (Mockingbird Station in Dallas has great service) or online. Wonder how many CS agents they have, feels like I already communicated with most of them. West elm sells modern, pretty furniture of dubious quality. I'm not sure (And I hope not) this happens in every single West Elm location, but I really avoid going to this place as much as I can. It was odd and uncomfortable. Also, I did all this in order for the furniture to arrive before my fianc arrives. A few weeks and many phone calls later we still didn't receive the points, but we did receive the furniture already. Totally a waste of time. For dining tables, West Elm carries just under 100 different styles that include expandable wooden tables, dining tables made of marble and concrete, pedestal tables, and more. Morgan Pryor. Couch ended up costing me $400 more- wish I had bought elsewhere. West Elm quality? Thinking of purchasing this dresser but - Reddit Chairs got delivered in 2 weeks, it's been 2 months - no sign of the dining table. My roller chair is losing ball bearings all over the place (luckily my cat hasn't eaten any before I find them). Assembly instructions for our furniture products are available for you to download. West Elm Reviews: 2023 Product Guide (Buy or Avoid?) - Slumber Search I wonder if West Elm plans to close all stores and go on-line only. Horrible customer service. The cons: Some shipping issues and durability concerns. I think the internal assistance line should be more respectful to its fellow employees as they are also dealing with customers. I've bought all my showroom furniture and now my husbands new office furniture from their store. They say they told me on 12/31 on back order LIE! They don't make up for it in customer service. It took 4 phone calls over 2 hours an overcharge. Two weeks later, I'm going over my expenses for the month and realize that my card has not been refunded for the blanket. They took time to be present to receive deliveries so that we wouldn't have to make special trips out or keep postponing the dates. West Elm has cute modern home stuff - the price range is a little more than IKEA or Target, but not as much as like Pottery Barn. Cheap, poorly made furniture. Upscale yet perfectly . Top 645 West Elm Reviews Homeowners Furniture Stores West Elm 1.8/5 (645 reviews) Are you this business? They never called so I contacted the corporate office. They will promise you everything before place the order. are you serious ??? We are resorting to emailing the warehouse directly because customer service has run out of answers for us. Reviewer: Juliana Ukiomogbe, contributing writer. When asked what the purpose of the pick up date was for, we were told it's a date range. Either way, thanks to the in-store staff for being patient, friendly and helpful. Invested in a kitchen table and chairs that we were planning on having for a long time. Customers pay for the service based on the price of the item they ordered. They make really quality stuff, so the tough part is putting tasteful stuff together. Their unwillingness to provide a base level of customer service is not only disappointing, but pitiful. Prices are competitive with like stores. nobody dont let me know what sales already gone 3 times i was in San Ramon store. I wanted to check out the West Elm and I was so glad I did. She was somehow able to get the couch delivered on September 19th and the outdoor seating that following week. I threw it in the wash and when I pulled it out I noticed pieces of it were coming off. West Elm Harmony : r/furniture - Reddit They have lost a customer forever!! How do they stay in business? I explained that we had called in advance to confirm and she literally had no words for us. None of that would have bothered me if the employee was even somewhat receptive to the mistake. I would strongly insist my customers to not buy anything and will certainly not be specifying anything from them in our projects! I'm sorry - that's not what the gift card itself says, and its 2018: I'm pretty sure WE can figure out how to do an online transaction. But back to West Elm. . Only downside is the delivery time span. When it comes to the pieces that West Elm's shoppers are most excited about, there are a few popular requests that customers make again and again. REVIEW: West Elm Andes Sectional - VIV & TIM She just handed me a receipt, and that was it. Literally and metaphorically. he said ok. and he left!!!!! This place looks like a cluttered craft store with some couches hiding underneath piles of pillows and junk. From pop-up storage tables to marble and glass tables with interesting geometric designs, purchasing a West Elm coffee table can set shoppers back anywhere from around $300 to $1300+. Would never buy there again. I have tried to shop at their website so many different times coming away disappointed. You can choose the appropriate width (42 or 54 inches) and fabric that will suit your home. This added $249 to our total cost. That was three months ago. Want to know which is the closest to your home?Take a look at the handy store locator for more information. Such a valuable resource. And their staff is attentive and quite helpful if you ever have any question about any of their items. No refund. If you want something that is long lasting don't shop here. The down comforter was repacked immediately. Shortly after my final email to West Elm, the frame in the middle of the sofa broke (we are regular sized people). Disappointed. I prefer to order online or drive down to fashion valley instead of going to this location in our back yard. Every single piece is crap. When the dining room table finally arrived, it was defective. Been standing here for 10 minutes. The ones she loved with a hard base were no longer available so we spent a chunk of money on some new leather dining chairs. I felt bad for them though cause they were trying to help me on a cancelled order I didn't get refunded for and the internal service agent kept on purposely hanging up on them multiple times when asking billing questions! they gave us 2 hrs time frame for delivery; 1-3pm for august 30th. Surprisingly, they don't allow reviews. You can download the Acrobat Reader on Adobe's website. If these instructions do not match your product, or you are unable to find the information you need, please call customer service at 1 (888) 922 - 4119. Recently we moved, and my table and chairs sustained some damage. What? For sheets sets, prices usually start around $90 and can up to $350. They had just opened so there was literally no store traffic. At this point, we will be sending back our order and starting again with a reputable local furniture company. Updated: 05/26/2023 Our promise. Had to wait for a couple of months for a replacement item. Model tested: West Elm Dalton Two-Piece Chaise Sectional. The 2 coffee tables I purchased look cheap. by the time he would start, i would be there. Furniture Assembly Instructions Catalogue | Pottery Barn Kids 1 star for all who work in that place. Making the customer feel comfortable is first best practice - saying "that's not how you do this here" is rude and a lost opportunity to help someone. Now 1.5 years after getting them we sold all six of their piles of cheap junk online for $400 and we're happy to see them go. Some shoppers also mentioned longevity concerns with their specific rugs that frayed and lost fibers within a few months. Do not support this inept business. We looked around and didn't see any curtain or curtain hardware so we asked a store person. We order more than $5000 dinning table and chair from them. Okay that's fine. Bought a wood top table "Cast Trestle Dining Table" and after very little the wood started to crack. 6. credit card or "gift card" (which they are unsure where it will go). Anyway, I recommend shopping for furniture elsewhere. If I had not kept the receipt this long I would have been out what I paid for the blanket. She further insulted us, and it was clear that she was not going to be of any help, so we left. Read Customer Service Reviews of www.westelm.co.uk - Trustpilot West Elm Furniture Assembly | Professional Assemblers | On Point Assembly Her attitude needs a check and she cannot just come up here in our friendly Solana neighborhood and be a sassy mean girl. I had an amazing experience in the store today! Terrible store and treacherous customer service. This review is intended for the crap operations in dealing with the logistics of the company; i.e. In the future I'll only be buying potentially decorative items from them (if they are on clearance for a reasonable price). I've shopped West Elm a number of times since my original review - probably more than any other store. The Floyd Sofa. Apparently another was being sent in its place, yet I had no information on when. Was greeted and helped right when walking through the door which we hadn't been getting a lot of during our furniture shopping journey. and the price was high. On the weekends, they host various popup shops and workshops which brings the community together. Beautiful looking store too. The dining table had multiple very obvious manufacturing flaws. Did you even listen to how I had answered the question you first asked me in the first place?? Needed some parts to put a bed back together and Tony went out of his way to get me the right thing and show me how the bed was supposed to be put together. Now if their supply chain people could get their act together I would reconsider. Discounts & Sales: Look out for the West Elm sales which happen pretty often. She clearly had a very negative, defensive attitude from the moment she walked up. I need to run after the managers and ask for help and when I finally caught sight, I feel that they do not want to sell the thing !!! I unboxed my order at home and only received the top of the table. When I called back the second time and got someone else, that person had serious attitude issues. Delivery issues. We told Randy that we were highly offended by his insulting statements, and that was no way to act towards a customer. I request to speak with a manager (I guess this is corporate: 'Leadership team' - aka a joke of a team who want to feel important.) I ordered a crib online and estimated delivery date was 8/5. Store would give me credit but not money back.! The delivery charge on the order was $250. I couldn't believe their own company would do that to their own employees. For seating around their dining tables, West Elm has a nice selection of modern dining chairs, benches, and banquettes to choose from. I bought the organic cotton Geo duvet in king sized. Give it a pass. West Elm does not disappoint when it comes to providing shoppers with beautiful and modern lighting pieces, however, there has been some mixed feedback when it comes to shipping and durability. 3. The store looks good and gives you a lot of ideas, but the staff is terrible. 1-star Filter Sort: Most relevant BA Baili 24 reviews GB A day ago Great pre-sales customer service, downhill afterwards Great pre-sales customer service. I wish Id had more sense, before ordering. I am sure I would have been led away from buying this if they did. I don't think I've ever sat on a West Elm couch and . (Randy definitely needs customer service training and a different attitude is he is going to be working with customers). The pros: A pretty selection of interesting, modern dining furniture. I took off work that afternoon. No. That never happened. My husband noted the sofa , the Drake model, was very uncomfortable, but I was willing to give the sofa more time - it was West Elm, right? please reconsider if u want to purchase any large items from the store. West Elm is a popular furniture and home decor retailer, owned by the same parent company as Pottery Barn and Williams Sonoma. Does not allow UPS to send packages to UPS access points nor to call the customer to let them know the package has arrived. Do NOT shop at West Elm unless you are fine waiting for 2-3 months for your furniture. The cons: Some complaints about perceived quality given the price points. The like-Ikea-but-cooler option. Awful customer service. This is actually impossible because you have to choose one or the other. My only regret was not approaching Michelle initially. My shopping experience with Michelle was excellent. It was taken back and was supposed to be re-delivered today, but something else was found broken. Hard to believe a company can operate this way and still stay in business. After playing phone tag with the delivery center I was informed that the top to the dining table top had been "damaged" at the delivery center, thus deemed unavailable for delivery. Defective products poorly adapted to the UK which cause the products to fail or in my case, for a pendant light to fall Communication to resolve the issue is just impossible. I protested and it took a good couple of months for them to investigate and they ended up still denying my promotion and taking no responsibility. This spacious, four-piece sectional includes an ottoman and still rings in at well under $4,000, making it ideal for furnishing large living areas without maxing out your budget. I was surprised about shipping For some reason, West Elm required that we pay $40 shipping, even if we had it shipped to the store. So many people just don't care and when you find someone like him, it makes such a difference. Diane is also amazing and the entire staff, especially the stock room people. This is ridiculous! I have never, ever experienced that kind of service anywhere. Yes the items I did receive are quite nice, and I'm satisfied with the design and purpose they serve, but I wouldn't recommend them to a friend because of the poor management of deliveries. Everything is modern, clean and aesthetically pleasing. Pretty clean store and a great environment to relax and walk around and window shop in, the staff however isn't friendly in the slightest (except for Loraine who is new). Needed new throw pillows. This means that while these pieces will look great in updated and contemporary homes and living rooms, it is not the best place to buy furniture if your home is more traditional and classically laid out. Items are as expected for the price. It arrived with a wiring kit so the fixture could be used as a lampshade with a floor lamp OR as an installed fixture. And if you need its setup, that's not a problem for iFurnitureAssembly as well, our experienced technicians will assemble it for you the same day. But today I had the unpleasant task of dealing with Sabrina for a return. Wood was not treated well when it was manufactured. Marina was so patient and helpful. Wow! So I've been in circles for 1.5hrs now to verify that Emeryville received this blanket, 'Leadership' has technically to speak w/ me as they won't let this poor kid off the phone. We loaded the family into the car and drove to the store to purchase the rug. Being busy is not an excuse for being a terrible human being to your customers. Whatever you do don't buy from West Elm if you want your furniture in a timely manner. As an aside, later, Travis at H3K (that will be a separate review) filled in all the blanks while adding original art and lots of fun and whimsical items (in his words, "Ok, you have a tasteful home, now let me get in there and make it FUN!"). You cannot beat the design and quality at this price point and I *rarely* (if ever) see the level of service I received at this store when shopping at a higher price point. That is no help at all. So I start digging. It would be one thing if this was the first problem I've had but I've had several problems with past orders through the store as well. After the long wait, we asked Randy to check on the status of the Manager. With a modern and contemporary style, West Elm's offerings range from moderately to aspirationally priced. Unfortunately he was not in a good mood: he was abrupt, curt and uninterested in even talking about how to use my online gift card insisting it "has to be paper." 3. I called in March to check on it, was told it was in Dallas and should be here any day now. It took several months. Andres Garcia is amazing! This is Pottery Barn's shipping schedule. Even so, there has been some mixed feedback from shoppers regarding issues with delivery and the perceived quality of their items in some instances. 10 Can't-Miss Outdoor Furniture Deals From West Elm, Amazon, and More. I'll shop there for accessories but will never buy furniture again. Very friendly as well. (By the way, the sales associate sent me home with the wrong rug swatch because she got confused by the color blue. Does this kind of hassle, insults and nonsense sound like a place you would want to shop? 8. The quality of a sofa I purchased is very disappointing. It's a two part shipment, the arms weren't in their local warehouse. One of my favorite things about West Elm is how they empower and support local, small businesses. 5. delivery guy jackson called us at 11am and said that he wanted to deliver this table at that time. I wouldn't of bought the item in the first place if I knew it would of taken this long. useless!!! My wife has continually called and the customer service says things are missing or they cannot contact drivers. However, there has been some mixed feedback from shoppers about the perceived quality of their bedding pieces when compared to the price points.
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