Team collaboration Empower your employees with use-case scenarios, promotional offers, new guidelines, and other product-related articles, all in a centralized location. In addition to this, Kapture CRM also provides an easy to access clickable dashboard to ensure a smooth workflow. Singapore 199591, INDONESIA : Provide your agents with the 360-degree details required to resolve issues and a unified dashboard for queries coming via different channels.learn more.. your agents after scanning and analyzing the customers issue. service agents based on issue type, Field agents can view Simplify your Customer Support Operations with Kapture. Through reports generated by Kapture, we realized that we had done great savings on our operational costs. We have 320+ authorised service centres in India, where all our customers can easily reach out for any kind of service or warrant claims. Deliver Superlative CX B2B omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. A study by Accenture shows that By adding self-service, a typical utility could see $1-3 million in annual savings.. Coral Springs, FL 33065, SINGAPORE : Even after no services were delivered, they didnt refund claiming theyve worked on, so they cant refund. Kapture provides innovative different modules for larger teams to build wonderful customer experiences while focusing on the most important element, your customers. Chatbot is also one of the best tools to engage customers in real-time conversations and provide accurate solutions. With an automated customer service solution businesses can ensure a smooth workflow as well as boost productivity. ", "The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger", "Reduced overall response time backed by Kapture's technology and automation", U.S.A. : 3930, Coral Ridge Dr, Coral Springs, FL 33065, Use Kapture for Free and let the Results speak for themselves, Let our experts know what youre exactly looking for your company. It goes against our guidelines to offer incentives for reviews. A cloud CRM that's more than just a helpdesk designed to meet the needs of any industry. Track, prioritize and resolve your tickets using intelligent tools and enhance your support team's productivity. the most commonly used third party applications. Who are the typical users of Kapture? You can integrate all your internal platforms with Kapture, using APIs and SDKs, to locations in real-time, Kapture has been with us for a few years now, and even today, when we ask for any number of In this era of technology, businesses need to adopt new techniques and incorporate them into their business intelligence strategies. 7500A BEACH ROAD #14-302, The complete sales and ticket modules are plug and play environment along with the mobile app to manage the ground-level activities such as managing client meetings and lead followups especially for managing the product installation and service tickets from the technician point of view it is very much handy. - Reporting and analytics Streamline your service center operations with a centralized system to manage warranties, AMCs, feedback, agents, and customer queries using one single platform.learn more.. Mark attendance remotely, schedule appointments, manage inventory and expenses, and assign tickets to the nearest agent, on the mobile application for field agents that work offline too.learn more.. Kapture One Suite is truly the all-in-one stop for providing consistent, personalized customer support that is unique to all your business needs. Kapture's One Suite assists organizations in transforming their client connections and improving CX. Be where your customers are and create wonderful conversational experiences. Manager, Sales, To meet all these expectations what companies need today is automated customer support which is organized and efficient enough to accurately resolve all customer queries. multiple channels in a single inbox, Assign service tickets to applications. ", "The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger", "Reduced overall response time backed by Kapture's technology and automation". Five E-Com Center Building, The team took us through how the software works and how it can be useful for our travel business. Kaptures powerful self-serve houses all the information your customers need to find swiftresolutions on their own. Ltd. "S.A.S Veer Building", 3 M-123/A, East of NGEF Layout, Kasturi Nagar. Varun Karunananth, Stanley Black & Decker. This is where an automated SaaS-based customer support system like Kapture CRM comes in. The complete sales and ticket modules are plug and play environment along with the mobile app to manage the ground-level activities such as managing client meetings and lead followups especially for managing the product installation and service tickets from the technician point of view it is very much handy. The Plaza Office Tower 41st Floor I was able to segment customers based on their spending history. Aside from resolving supply chain issues, monitoring client contacts, and handling lead creation, the platform provides a plethora of user profiles for sales and marketing teams. In addition to easy usage, the software is easy to set up and provides seamless navigation for users. Other that this, I did not find any issue with the software. - Improved customer segmentation Kapture PTE. DKI Jakarta 10350, INDIA : Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days. We have tried many other tools but they all had their own conditions, here Kapture not just listens to our requirements but also follows and provides the same. Ensure real-time conversations with your customers with an extremely intelligent Live Chat solution. Backed by AI and ML, Kapture surfaces the right information, quickly supports customers, addresses concerns, helping you achieve service excellence. Find out how we combat fake reviews. However, it lacks robustness. Thanks Kapture! Customers can pick and choose their preferred requirements and enjoy a seamless experience with multiple platforms available all at one centralized location. Integrate all your communication channels like Email, Calls, Chat, Social Media and Messaging Apps into a universal inbox. We have 320+ authorised service centres in India, where all our customers can easily reach We stand out from the crowd because our implementation team provides a personalized experience for every customer. Make data-driven decisions with automated reports of key metrics like FCR, AHT, etc, that help you get in-depth insights about your entire customer support operations. Kapture's service-based CRM enhances your field service management strategy and assists your employees in delivering seamless customer solutions in every interaction. This helps in eliminating the barriers for the customers to get thehelp they need without agents assistance increasing FCR. We have been using Kapture for quite a long time and are completely happy with their features and service. We stand out from the crowd because our implementation team provides a personalized experience for every customer. Unified platform Jl. We strive to transform the way companies provide customer service by using our innovative technology. It is tailored to meet all your business intelligence needs and intent to provide A survey by Deloitte shows that implementing solutions for efficient management of field agents resulted in a 20% decrease in service costs, and also increased field-based sales revenue.. support provided by them has helped us to gradually grow as a brand and it has also been Customer support operation is an integral part of every business enterprise today and will continue to be the focal point in the coming years too. Thamrin No.Kav. Enterprises require very specific customisations and integrations because they serve a varied range of customers, which are more likely to be in the millions.A powerful and seamless customer service software system would fall under their needs. collecting customer feedback post a service task, Kapture handles it all. OR 97701, Self-Service UPS Shipping, Drop Off and Hold for Pick up services, Create a New Shipment with Self-Service Kiosk. LTD Your Email, Knowledge Management System with AI assistance. Heres the story with the timeline and screen captures from email interaction. Kapture is primarily a customer service and sales CRM that provides solutions for enterprise-level businesses. Kapture CRM is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with an all-in-one customer service software. Earlier it was merely through chat, mail, or calls, but with the emergence of Twitter, Facebook, and What's App, social media channels are also one of the most preferred mediums of customer interaction. Kaptures service automation platform allows you to manage customer queries and complaints using a single platform. - Unified dashboard 7500A BEACH ROAD #14-302, With efficient Customer support software, managing tickets is easy and it ensures a smooth workflow by reducing ticket backlogs. Call our local UPS Customer Center at (888) 742-5877 to speak with one of our attentive, motivated and knowledgeable team members, who can answer any of your questions about domestic or international packages shipped via UPS. Your Email, INCREASE CUSTOMER RETENTION RATE BY UP-TO 30%. Your Email, View tickets from multiple channels in a single inbox, Assign service tickets to service agents based on issue type, Field agents can view their daily tasks on the mobile app, INCREASE CUSTOMER RETENTION RATE BY UP-TO 30%. and several other data. Right from collecting a service ticket to posting updates and collecting feedback Kapture handles it all. We know that more than 80% of customers love personalization, therefore our experts can help you design a personalized self-serve that suits your business needs in just a matter of seconds. We Automate your sales and service operations and make them more fruitful and efficient. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. THE PLAZA A Linkedin survey revealed that Due to the impact of COVID-19, 66% of L&D professionals expect their companies to spend more on virtual-instructor-led training and online learning.. - Increased customer retention - Automations that eliminates repetitive tasks Kapture has a variety of security safeguards that you can use to keep your private information safe and secure. Whether youre dropping off a package before work or utilizing our UPS Hold for Pick Up services after being on vacation, were here to provide excellent service to every customer that walks through our doors. Customers in a time crunch can also easily print mobile shipping labels and create new shipments from our self-service kiosks. With a live Kapture CX Reviews 2023: Details, Pricing, & Features | G2 Data security is no game. Delivering personalized assistance can prove to be challenging when youre working with multiple their daily tasks on the mobile app. It helps to manage our customer's and clients' details. Get the complete package or select modules customized for your business. After doing our research, we scheduled a demo. An efficient CRM software like Kapture helps businesses in managing, organizing, and maintaining customer service experience. Hello Kapture Chat Suite! Usually, salespeople disappear once the deal is signed but this was not the case here. One of the basic reason behind choosing Kapture was that they have been very flexible and versatile. Companies can ask for reviews via automatic invitations. Leveraging the benefits of technology all customer support software today are a cloud-platform that is automated and efficient. customer success goals. Features Ticket Management Kapture's unified dashboard simplifies the tracking and managing of your tickets. Be it product support or customer success, our experts are always here to help clear all the hurdles at every step of your journey with us. Modern problems need modern solutions. An in-built language translator for your agents to easily translate and communicate with customers for a better customer experience. The best way to provide effective customer service to your customers is to help them serve themselves. Kapture now automatically routes tickets and the unified dashboard has helped in the ticket management process. Loyal customers are always your brands best asset and to retain them businesses have to leverage all the benefits of a Customer Support Software like Kapture.