Note that supports live chat. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Hi Kelsee!Thanks for your feedback.Please email us at resolution@lucyinthesky.email if anything else.-Kate. I'll definitely send over your concerns to our design team. For more specific information or any delivery concerns for any International Orders, you can reach FedEx Cross Border Customer Service below: For any other concerns, you can reach out to us at shop@lucyinthesky.email. Returns. Thanks for your feedback. SharePrint I requested a full refund due to the defective straps and horrible quality and I was told no, store credit only! Their projects are not good quality at all. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky If you are not 5 ft then I wouldn't shop here the dresses are so short and the advertising is misleading. We want to make sure everything is okay with this order. Thanks for your feedback. Don't take the risk and give them your money. Please email us at resolution@lucyinthesky.email so we can further look into this issue.-Kate, Merry S. assisted me with my returns and was such a pleasure. Thanks for your feedback. I placed an order and was waiting for more than a month. 10 reviews 5 stars 4 stars 3 stars 2 stars 1 star Filter by rating Search reviews Hgjghg M. TX, TX 0 5 5/19/2023 Lucy in the Sky custo"mer supPort numbEr +1 805 301 7002 Lucy in the Sky phOne n.umBer +1 805 301 (7002) You must not misuse this Website. Please email us at resolution@lucyinthesky.email so we can assist you further. My minor daughter purchased a dress that **** was unable to provide. Thanks for your feedback. Terrible return policy, poor quality merchandise, not as pictured. I emailed with two shipping problems because my order was backordered and they were quick to respond and gave me two options I would have been happy with. All rights reserved. Glad were were able to help with the return!Please email us at resolution@lucyinthesky.email if anything else.-Kate, I ordered 3 dresses from Lucy that looked wonderful and in person two out of them were really poor quality despite being pretty expensive. On April 7, 2023 I had no update on the shipment of the dress so I cancelled the order. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Absolutely terrible customer service. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Hi Sarah!Thanks for your feedback. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky We're so glad we were able to assist you with your return!Please email us at resolution@lucyinthesky.email if anything else.-Kate. Click here to get notifications about new complaints of LucyInTheSky. Protected Content Chief Executive Officer Executive Management 1 email found Protected Content Chief Executive Officer Executive Management 1 email found 1 phone number found Protected Content If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Then, the item never ships. I mean reallyhow..whydon't you what to have a good rep, Hi Llona!Thanks for your feedback. It is 9/23 no dress. https://www.lucyinthesky.com/shop/index.php?route=account/login. They're all photographed wearing size Small. What is LUCY IN THE SKY's phone number? Thanks for shopping with us online! We want to make sure that you have reached a resolution. Please use the following size guide to help determine your size of clothing. Lucy In The Sky Clothing - Miss American Made In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. After a lot trying, the straps were finally moved up but slid right down. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Shop thousands of other styles on our virtual catalogs and have them delivered to the shop within 24 hours, all while enjoying refreshments and exclusive extras. of Trumbull, US Oct 11, 2022 11:48 am EDT Purchased 2 dresses, received 1 I HAVE NOT RECEIVED MY ORDER. How often does the website restock? Please email us at resolution@lucyinthesky.email if any other issues arise. She checked on the return and gave me quick updates on its return status and refund. Customer FAQs. This will be automatically applied to your account attached to the email address used for the order. Thanks for your feedback. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Not including processing time, estimated delivery time for international orders is 7 to 14 business days, (not including any potential customs delays or remote locations). Do they have a contact us page? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You may find additional ways to contact on their website. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. I wouldnt recommend this shop after this inconvenience. Be the talk of the party in our special occasion dresses, designed in Los Angeles They have horrible customer service and cannot call because it's a bogus phone number. You can chat with an agent on their live chat support page. All orders are subject to availability and confirmation of the order price. there is a dress i like but it is all out of stock. Designed in LA For the party girls Tag us for a chance to win a $100 gift card Shop by Occasion - LUCY IN THE SKY It is currently October 13th and I still have not even received a tracking number. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) I will never use this website again. If you need help with returning we do have our returns in our FAQ. For international customers, return postage is the responsibility of the recipient. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. I have been waiting for almost three weeks and still haven't got my money back. Free Shipping Worldwide, over US$50. In the end the skirt fit very snug and my booty looks great in it. I had a question about my credit and she was able to take care of this for me immediately! This policy is effective from 01/01/2016. In this day and age with stores like Amazon, and she in, this is just unacceptable. BBB reports on known marketplace practices. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. . Lucy In The SKY Executive Team & Key Decision Makers Show Me More Executives Love this company's pieces and wish the experience could have been better. These linked sites have separate and independent privacy policies. This location is available for in-person pickups, and all pieces on display are available for purchase. -Kate. For international orders, any taxes or customs fees are the responsibility of the recipient. Caveat emptor. I paid about $80 for this dress that I was planning on using for graduation and find it ridiculous that I paid so much money for a dress that had so many loose threads. We're glad we were able to assist you with getting credit immediately!Please email us at resolution@lucyinthesky.email if anything else.-Kate. It always all very quick, easy, and helpful. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. In the case of any change-of-mind or sizing issues, we offer store credit. We're so sorry to hear about the order. I believe this to be absolutely bull$#*!. You can choose to accept or decline cookies. This isn't a real company. It goes against our guidelines to offer incentives for reviews. Tip for consumers:Cannot get a refund, only store credit. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. It is a no for me. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. This space was created so we can meet you! When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Thank you so much and I can't wait to receive my store credit for my future purchase :), Hi Jessica!Thanks for your feedback. If you placed an order without an account, you can use the same email to create an account to access your return label. Copyright 2023 LUCY IN THE SKY. Yelp Sort Search reviews Egdgeyf Q. PA, PA 0 3 5/29/2023 First to Review Lucy In The Sky .CUstomER* .SUppoRT" .Number +1 805 301 7002 Lucy In The Sky "PHONE. Business days do not include weekends or public holidays. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Really horrible place. What a terrible return policy for a online store. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. No further information is required on your end, the return label has all your information.
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