Eventually i was offered a refund of aprox 30% of the order value, i responded requesting a figure closer to 50% and Alibaba simply closed down the dispute. It will hold the payment till goods acceptance by you. By then its too late for Alibaba to act. If the quality inspector rejects the batch, the buyer is notified, and can then file a dispute on Alibaba.com. To send money through PayPal, enter contact number, email id, and payment amount. PayPal Consumer Fees - Transaction Fees | PayPal UK. Alibaba: Fraud City this is full sincere ent co situated in Nigeria we are importer and we want to be using your trade assurance to importying from china, becuse your trade assurance was just intrdoced to us but we do nto way to operte right, now, please when we ordere from china, are you going to send out the goods to us before payment ??? Pay Later only available for some USA buyers. In theory that might be the case, but the importer is still taking the loss when something goes wrong, and unless this requirement was clearly stated, in writing on a contract, the supplier cannot be held responsible. Its only when these questions are answered, that you, and the supplier, can draft the contract, which in turn is used by Alibaba as a reference. Which shipping method is cheapest on Alibaba? - TimesMojo I dont know whether there were misunderstandings but maybe its because it is related to option for Post-delivery coverage which specifies that buyer has 15 days from clearing customs to report quality issues. As mentioned, Alibaba appoints a quality inspection company to verify that the products are manufactured according to the specified quality requirements. After delivery Alibaba have given me just about every excuse imaginable as to why the the suppliers promises re delivery dates should not be used to hold the supplier to account. (seller did not want to swap defective unit) Use international wire transfer, you need the following information: The better way to pay is to use escrow.com services. 4. Never send money to the suppliers personal account. The whole issue could be fixed in a few hours. You can pay suppliers all over the world in their own currency, for tiny fees and the mid-market exchange rate. Trade Assurance doesnt cover any warranties, replacements or other services agreed upon between the Alibaba supplier and the buyer. You need to make sure you pay the right supplier. Will Alibaba pay them? Youll see any transfer fees upfront, and be able to check out the exchange rate too. I know the corona virus is happening, but the products were supposed to be shipped from the USA and Europe, 2 weeks before they had a case. Looked for suppliers with trade assurance. Hmm, I need to look this up actually. But, there are additional fees, possible delays, and administrative problems. We are sorry that this post was not useful for you! If you leave a gap in your specification, no matter how small or seemingly insignificant, you are exposed to severe quality issues. In general, it takes 3-4 days to process your payments. We may also share online data collected through cookies with our advertising partners. However, the money is refunded to the buyer if the following occurs: 1. Take the battle there where you can win. I have plan to buy from surri company,, from china can u give me feedback Only then are the funds released to the seller. Xbox consoles sold in Mainland China are, as of today, imported from Hong Kong and Japan even though the contract manufacturers are based in Shenzhen. that MPPT function was not function and charging my 48v battery array at 75-89 volt apparently a technical reason beyond the technical knowledge of the dispute member. I would not count on Alibaba Trade Assurance to cover such situations. Everything Importers Need to Know About Alibaba.com Payment Terms Please check the quality of your products before shipment. Pay using your debit or credit card and youll pay a 2.99% transaction fee, and then there are potential foreign transaction or currency conversion fees charged by your bank. Be wary of this option, as the currency conversion rates are almost always worse than the rates you would get if you simply processed the charge in local currency and you will still be charged a foreign transaction fee on top of that. We tried negotiating with our supplier who said that it is normal to have scratches on the bags and refused any liability. 1. The listing number comes from the manufacturer. It allows quick money withdrawal and simple repeat transfers. The information in this publication does not constitute legal, tax or other professional advice from Wise Payments Limited or its affiliates. Is it the normal practice that buyer have to pay for trade assurance payment? not important.. I have a very big problem. While Export Custom clearance/ export duties remain to be handled by One Touch. Infringement Claims Alibaba Pay Later is not available to everyone. Always check a cards terms before assuming anythingespecially when it comes to fees. And I think the country of Bank where the supplier account is and the supplier country should match otherwise even the bank and the customs department will not agree that they are same company since they payment is being made to Singapore and we are getting goods from China ______________________________________________________________________________, _________________________________________________________________________________. Straightforward payments. Before making a refund, Alibaba arranges a third-party inspection of delivered goods. But they dont really care about it neither.. the two messages I got so far was about to confirm that I only received half which is weird because I provided from the beginning my evidences since thats the main reason for the dispute. I doubt that the Trade Assurance cover services or other arrangements with the supplier (for example the case explained above). Trade Assurance - Alibaba US importers also have to pay a service fee of 1.25% to 2.75%. 5 Who pays Alibaba transaction fee? Supplier provided a fake DHL tracking ID and shipped half of the amount 29 days too late. Travelers who dont have an account that reimburses fees may want to consider making fewer trips to the ATM and pulling out more cash each time to minimize fees. The Alibaba Trade Assurance is a payment and buyer protection service meant to add an extra layer of security when paying suppliers in China. Trade Shows A mix of first-party and third-party cookies are used. Can you get your money back if you get scammed on Alibaba? If a buyer fails to provide any specifications, I assume they will refer to general ISO and ASTM standards. As far as we are aware, the payment is not done on Alibaba.com, but to the suppliers bank account. Theres also the exchange rate to consider. How to Avoid an Alibaba Scam. 1. For instance, Alipay and trade assurance options. This includes buying airline tickets from an international airline, even if the transaction is made in U.S. dollars. Also if I have bond do I still near to pay the seller for all the filling fees if so do my custom bond doing or for. But, there might be fraud risks by hackers. what do you recommend me to do It is due to the help of various options we discussed above. Gold Suppliers from Mainland China, HongKong, and Tai wan must pay a transaction fee representing between 1%-2% of each transaction, subject however to a cap . I want to pay my supplier using trade assurance programme just want to know if I can transfer the first 3o% deposit into Alibabas account using the third party sites like Azimo.com as it costs me less than using my own bank. Lets get started. The manufacturer even lied and said they shipped it, but when I checked the shipping date, it seems that they shipped it after. Ali assurance is no assurance. I recently completed an Ali Assurance order for a plastic extrusion line. A Paypal account is useful to make payments to the bank account of a new supplier. The manufactured items are not compliant with the provided quality requirements. You discovered quality issues only after the shipment arrived in your country. Best 12 Alibaba Payment Methods To Pay Suppliers In 2023 - LeelineSourcing A good rule of thumb is to have the card charged in the local currency to avoid conversion fees and to choose a card that doesnt charge foreign transaction fees for all purchases made abroad. Alibaba scams indeed exist, and one may be a victim in case they are ignorant. 1. Clearly, Alibaba cannot offer a refund entirely based on the buyers request. Most major card issuers offer at least one card without foreign transaction fees. >Telegraphic Transfer (T/T): After paying by telegraphic transfer and your payment has been received, the status will change to "waiting for supplier to ship order". You have to pay the fees per the fee chart designed by Alibaba.com. b. And now is insisting I pay her direct to her bank account and refuses for me to pay on Alibaba with Alibaba trade assurance. Factory Inspection 7. | Suppliers What they also dont tell you is that in order to refund Alibaba says they need the AGREEMENT of the supplier! Infringement Claims. Lets run through a few of the pros and cons of each, including processing times, fees and security considerations. You can consider paying Chinese trade assurance suppliers with Paypal accounts. Our Company uses cookies that are essential for you to browse the website and use its features, such as accessing secure areas of the site. HS code 6402.2000.00 The Suppliers freight forwarder is telling me to pay the handling fee and PSS fee at the destination when I already paid the freight charges. You wont get stung by foreign transaction charges, and youll be confident youre getting the fairest rate. Travelers should always avoid using a credit card to withdraw cash from an ATM due to high cash advance fees. The momey was deposited into the suppliers account. We are expecting more from you. Alibaba customer service dont seem to understand and keep asking the same questions saying we did not pay her yet. You can use it for larger transactions or sampling payments. Since the china customs reject the goods because fake FDA and doesnt have an export license from my supplier? Before starting a business or launching your idea as a foreigner in the UK, you need to consider the some steps. Any purchase made at a store, restaurant or other vendor outside the U.S. may be subject to a foreign transaction fee if your credit card has one. This article is provided only for informational purposes only and neither the author nor any companies and/or service providers mentioned in this text make any representations as to the accuracy, completeness, currentness, suitability, or validity of any information in this article. Check our comprehensive guide coveting everything you need to know to book your trip. And the prices can be seriously low when you place bulk orders. Alibaba platform helps complete the payment system in simple steps. Foreign transaction fees can be avoided safely with the right credit or debit card in your wallet. Some Western Union users also experienced wrong foreign currency exchanges. This card shines for this use, but overall the star ratings may differ when compared to other cards. Important to note - you cant use PayPal with Alibabas Trade Assurance escrow scheme, which well look at in just a moment. How To Safely Buy and Sell on Alibaba.com - Alibaba.com Seller Central Hi Fredrik, Vicky, post your experience to Alibaba Disputes on facebook, its a site to raise buyer awareness that Trade Assurance does not protect buyers! That is also clear in this article. Would these transactions be safe? This is just one scoring method and a credit card issuer may use another method when considering your application. Second, Alibaba would not enable credit card payments if it was illegal in China. He asked him to contact him directly to complete transaction. It accepts payments via bank transfer, international credit card, and check. Trade Assurance covers you in the event of shipping or quality-related disputes. Now I want to transfer the Money through Wire Transfer only So But its really not clear on what basis. Answer (1 of 4): You can reduce the cost, but it is best not to. 9 How do I negotiate shipping on Alibaba? After collecting she changed agreed shipping price. But, youll incur more debts, and your credit score will drop due to late payments. In addition not all Alibaba suppliers are willing to accept this because Alibaba charges them a 5% fee for this service (which they will pass on to you) not to mention the additional work and risk for them. Post-delivery coverage You will be protected for the covered amount of your total payment. Cash withdrawals from international ATMs are also subject to fees. Alibaba.com is an excellent platform that gathers suppliers and buyers in the same place. I already raised a complaint to the Trade Assurance platform but there is no clear time frame when they will respond or resolve. Buyers mostly use the Alibaba payment system for small transactions. How to Avoid International ATM Fees - NerdWallet You can click "Start Order" on the product details page, or the supplier's minisite and complete the required fields yourself. For transfers in GBP, youll pay around 1 unit of local currency. Your bank may also charge you additional fees. Check all the up to date information about business travel from the UK to European Union, how to manage travel planning, spending in Euros, visas and documents, Wondering which Eurostar travel class is better for your business trip? Credit cards without foreign transaction fees are useful both abroad and at home while shopping online from an international website. I think this is managed internally by Alibaba and their OneTouch platform. Please explain to me that it is Alibaba Policy or not. Well, they could send an invoice from another Alibaba account. The first step to buying anything on Alibaba.com is creating a buyer's account. No order transaction fees. Start an order online with a Trade Assurance supplier. Payment issues may vary depending on the type of payment method you choose. Fast transfers (it takes 4-5 working days once you've verified your checking account & authorized Alibaba.com to make payment deductions on your behalf), Payment limit per transaction is US $12,000, Payments require 2 hoursto arrive in your suppliers designated bank account, Funds usually require 3-7 working days to arrive in your suppliers designated bank account, The transaction fee will vary by country please check with your local bank for details, Quick application. 1. That said, I have not used this system myself, nor am I aware of any client of ours that has. In that case, will they work with a good inspection company? It uses vouchers to send money to China instead of cards or bank accounts. Capital One Venture X Rewards Credit Card. So there is a chance for me to refund my money? | Manufacturers I dont think so There's also the exchange rate to consider. Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. | AliExpress and my shipper will give me the document from china custom Does Alibaba charge a fee? - EasyRelocated Whether you're a new shopper or an experienced Alibaba customer, this article will provide you with all the information you need to change your credit card on Alibaba quickly and easily. Should I furnish the details of beneficiary (name and address- Singapore) assigned by Alibaba Trade assurance or the original details China ? April 11, 2023. Considering that its very hard, even impossible, to successfully claim a refund of deposit payment, this program is indeed filling a much-needed gap. Table of Contents Is Alibaba a scam? Hello, i have ordered some goods from a company via Alibaba and now its gone to shipment stage. Essentially you're paying the cost of Chinese Land Transportation and sea freight. 2023 Forbes Media LLC. Boleto charges about 1.3% transaction fees per transaction. | Tmall.com It only accepts MasterCard, American Express, PayPal, and Visa Card payments. When I open MY Alibaba and go into orders I see the order saying>>Waiting for supplier to Ship the supplier has 08days 21hours 59minutes 49seconds left to ship the order. Well share everything about Alibaba payment in this article. Only accounts set up in Brazil or buyers delivery addresses in Brazil can use Boleto, and the supported currency is USD. Please try again later. Looks like option that does not require quality inspector but I surmise proving quality mismatch would be the hardest part without at least some report from quality inspector. 11 Options of Alibaba Payment Methods FAQs about Alibaba Payments PayPal on Alibaba PayPal is a widely used method in over 200 countries around the world, available for more than 100 types of currencies. Gold Suppliers from Mainland China, Hong Kong, and Tai wan must pay a transaction fee representing between 1%-2% of each transaction, subject however to a cap of US $100. The rewards earned on this card can be redeemed for flights, dining, hotels and more. Alibaba acts as a middleman between the buyer and the seller. After negotiation, ask your supplier to draft an order for you. They told me we do not force supplier to refund customers . Yes, I totally agree that Pre-Shipment coverage is the better option! This is the most reliable source of information about Alibaba which I have thought for a while. Are you sure you want to rest your choices? So an importer might buy watches for sale in an upscale distribution channel, and end up with a basic QC inspection based on AQL limits of 2.5% (major) and 4.0% (minor). The following is a brief introduction to all the payment methods. It depends on your order amount. Transaction History/Level 5. Of course, carrying around more cash also poses risk. There are strict electronic money regulations for both you and suppliers. Alibaba Trade Assurance, not not work, .. or work for the supplier ;), You are covered but you never will be refund . Hello I am having the same problem. Check our guide to understand pros, cons and how to save money on your sales. How to Quickly and Easily Change Your Credit Card on Alibaba! Samples were due in 35 days as stated in contract along with detailed quality requirements but after 6 months the supplier showed photos of incomplete and even broken samples and asked to accept it as their best efforts! This may be a good idea if its easy to budget how much will be spent on dining or souvenir purchases. I want to buy a rig for drilling from the manufacturers I found on alibaba. 5000 must use ONE TOUCH as Custom Its still your job to do the groundwork, and work your way through the product development process, no matter how much time it may take. The . thanks The part was found missing before shipment. T/T: receive the refund within 7 working days. e-mail: oseru_opaleye@yahoo.com. Within the contract, it clearly stated the manufacturer would provide an engineer to train me and my employees to use the machinery as well as help with final set up at no cost to me (very very clearly stated in contract they pay the airplane ticket, I would provide accommodations). The status of the order is now closed however i am wondering if i will get my money back because it already left my bank account. USAA international ATM fees don't exist, either (though a 1% foreign transaction fee still applies). Perhaps the biggest advantage to using a credit card with no foreign transaction fees during your travels is that, even if credit card information is copied or stolen, its relatively easy to report fraud and quickly get back stolen funds from a credit card issuer. Quality control, lab testing & shipping, Design: As specified in design_draft_a.pdf attachment, Dimensions: As specified in design_draft_dimensions.pdf, Care label: As specified in label_b.pdf attachment, Telegraphic transfer to Singapore City Bank. The Trade Assurance program is only offered to Alibaba Gold Suppliers that meet certain criteria. After the order is confirmed, the supplier should then upload a contract, still on Alibaba.com, which specifies the quality requirements, set for the order. Ratings & Reviews 6. You can purchase anything you want in any quantity. | YunOS I think Alibaba can verify this through OneTouch. Eventhough he has already pay for the order. This delay ended up costing me a very large sale. This is my first time using Alibaba App. | UCWeb We opened today a refund process. Mine Lab GPZ 7000, Nokta models, Puls AR III, DRS etc. I think paying by trade assurance is best choice for you. Funds received from trade finance are used to place orders to any supplier listed on Alibaba.com. Gold supplier means that the supplier is a registered company, but there are many other factors that go into whether you should buy a certain product especially product compliance. It is committed to providing safe and efficient transaction services for global buyers and sellers, integrating resources from all parties to provide comprehensive cross-border payment, settlement, finance, logistics and other services help buyers and sellers . The buyer normally covers the transaction fees, regardless of payment method. Alibaba.com introduces a trade assurance service to facilitate both supplier and buyer. Learn how you can avoid paying Alibaba's new US Sales Tax charge. https://www.facebook.com/TradeAssuranceFailure/. T/T Upfront Bank Wire Transfer International wire transfer is the most insecure method to pay Chinese suppliers. If youre looking for a cheap, convenient and secure way to pay your Alibaba suppliers, use Wise Business. The best part is that Storebuilder charges no transaction fees, and there are no hidden costs; you have total control over your payment processors. 7. How To Avoid Foreign Transaction Fees. Some billers or payment methods will require extra information. The last option covers entire transaction and allows buyer to approve quality within 15 days of clearing customs. How do I pay for my Trade Assurance order via wire transfer? What about infringement? But She said Sept 11 and until now nothing. The supplier took over 20 days to dispatch and then the items eventually arrived in late November leaving me with no time to sell them and having to cancel a number of pre-orders i had taken. Both suppliers and buyers can quickly sell and pay on Alibaba. The limits are normally set at 10 k USD or above. Because very few overseas manufacturers are aware of these regulations. My order is about USD.15,000 If the buyer pays back the amount of the purchase terms on time, using Alibaba.com Payment Terms is free. It is faster, easier, cheaper, and more secure. I tested and tried almost all the available Alibaba payment methods. Alibaba Trade Assurance Guide (Avoid Being Scammed) There are upper limits, but 300 USD is an extremely small order. After he agreed to my refund request I got a massage of the same amount from my bank account and it says the amount in my bank account got blocked on. Keep in mind that its not an insurance. A secure business deal is a common problem for any online business. When the product reaches the Customs Department , the Payment Proof (from Bank) shows payment made to supplier in Singapore and the product will have an invoice from supplier in China . Unfortunately though, wire transfers are a super expensive way to pay on Alibaba. 2 Why is shipping so expensive on Alibaba? But the shipping agent said she would said invoice after she collects the goods. You wont usually pay a fee to buy products on Alibaba using PayPal, but the platform will charge as much as 3% above the base exchange rate for purchases in other currencies. He remains most at home on a tractor, but has learned that opportunity is where he finds it and discomfort is more interesting than complacency. Seemingly, a Gold Supplier membership is not including trade assurance by default. To use a bank wire transfer, you must ensure that the beneficiary company is listed on Alibaba.com. But what happens is that the supplier forgot to include some part of the machine and it will not work without that part. The UPS in China did not even receive a box for the UPS to ship. Hey Fredrik Gronkvist i am a first time Alibaba buyer and decided to cancel an order after i had already made payment through a secured wire transfer T/T. Many international travelers encounter foreign transaction fees while making purchases or withdrawing cash from an ATM in a foreign country. To offer you a better experience, this site uses cookies, including those of third parties. What a joke! Seller then stated that they dont do refund or returns however that was disclose when I order the machine. Credit Card: receive the refund within 10 working days. These methods support the Chinese Yuan, Hong Kong dollars, US dollars, etc. However, keep in mind that there is a maximum transaction amount for orders paid via credit card. How true is this? What happen when you are okay with the product price and shipping cost and that is on the contract and I made the payment by wire transfer, then the supplier received the payment and after 5 days when she is going to tell me my tracking number says that the shipping cost increased and I have to pay more in order to send my goods. However, those manufacturers would of course not trade consoles on the side. Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel throughRead More. A third-party inspection company may suggest that a batch is conform or not conform. How does Alibaba Trade Assurance protect buyers? If you select this payment option, we may request for preauthorization from the provider of your selected payment method. Youll need information while sending money online. We are going through a dispute right now, they dont even give you the chance to email them documents, you have to upload everything but it doesnt upload big files, i had to take screen shots and make it smaller, i begged them to let me send it by email and i still have not heard from them! Hi! In both cases I've been charged a separate "transaction service fee" by the website (not the vendor) of around 3% which was added after the fact to the credit card. Today I was asked about the condition of the received products & to show pictures of it. Lets start by looking at the most common payment methods on the platform. Nor are they covering compliance with applicable substance regulations (e.g. How Does the Bank Transfer Process Work? Something went wrong. Is this normal as I know suppliers have to pay a fee to Alibaba.com . For those traveling on a budget or who have limited available capital, this can pose significant dangers while abroad. As such, any transaction to a non-Alibaba held account is not covered. I was told that I must have my freight forwarder to export through One Touch to proceed with Trade Assurance transaction with supplier. 4 Does Alibaba side with buyer? Join Facebook Group: https://www.facebook.com/groups/leelinesourcing/, Like Our Facebook: https://www.facebook.com/leelinesourcing, Talk with our expert on Whatsapp: https://wa.me/8613986152456. It can be in terms of quality, received damaged goods, or in less quantity. It should be clear to anyone that Alibaba cannot offer unconditional refunds simply because the buyer says so. I have a trade assurance contract, and my product was shipped past the date we agreed on. Youll need to provide sufficient evidence against the supplier for refunds. You can also open disputes and get extended customer support, up to 30 days after delivery. Planning to pay your supplier via Alibaba Trade Assurance? Recommendation. If I remember correctly, Bureau Veritas is on that list. Yes, that is true ,but the payment will happen to Alibaba account in Singapore (I need to furnish the Alibaba trade assurance account in Wire Transfer Form) but the supplier is in Zhejiang ,China . Thank you for your patience and understanding. Place a Trade Assurance order just like any other order, just make sure the supplier has the Trade Assurance icon.
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