Check out these steps. 21.3 We do not warrant that the Platform will be compatible with all hardware and software which you may use. 7.9 You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have. 19.6 You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by ZALORA or its licensors. A Gift Card is considered to have been redeemed if it is used as payment in placing an Order. From the time when risk passes to you, we will not be liable for loss or destruction of the Product. 7.2 We will attempt to notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. 11.4 ZALORA reserves the right to impose limits on your use of the Wallet from time to time, including the amount of value you may load into your Wallet at any one time, and the aggregate value loaded into your Wallet over any time period. (c) You must be registered with a valid personal email address that you access regularly, so that, among other things, administration emails can be sent to you. 20.2 You must not, without our permission, frame any of the Platform onto your own or another persons website. 9.1 If you are not completely satisfied with your purchase, you may return the Product to us within thirty (30) days of receipt, in accordance with our Exchange or Refund/Return Policy. Your card will be debited once we have sent you the Order Acknowledgment. You shall not use any automated systems or software to extract data from this Platform for any purpose. ZALORA reserves the right to cancel any subsequent orders made by you using a promotional voucher code of the same promotional campaign. Please refer here for more details. 20.2 You must not establish a link from any Platform that is not owned by you. Choose Cash On Delivery instead! If we discover an error in the price of any Products which you have ordered, we may, at our sole discretion, decide to cancel your Order. We reserve the right to obtain validation of your payment details before providing you with the Product. The conditions in clause 11.6 shall apply to e-gift cards. As Asias Online Fashion Destination, we create endless style possibilities through an ever-expanding range of products form the most coveted international and local brands, putting you at the centre of it all. Nothing in these Terms and Conditions or a Contract shall create or be deemed to create a partnership, an agency or a relationship of employer and employee between you and us. If any clause in these Terms and Conditions or a Contract shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions or a Contract shall be capable of continuing in effect without the unenforceable term. Itching to get your hands on your latest purchase? If we discover an error in the price of any Products you have ordered, we may, at our sole discretion, decide to cancel your Order at any time before the Product is delivered to you. Well go through everything in this essay. Read Customer Service Reviews of zalora.com.ph Are you interested in learning more? ZALORA is registered with the Securities and Exchange Commission (SEC) with official address at the MCX E-Commerce Center, Daang Hari and Daang Reyna Junction, Muntinlupa Cavite Expressway (MCX) Rotunda, Brgy. (f) For cash vouchers stipulated for a specified sum, if you choose to return the product, you will not be refunded the value of the cash voucher. 8) The customer's address looks incomplete, should I cancel the order? For more details on the use of Gift Cards please refer here. 7.4 Please note that it might not be possible for us to deliver to some locations, in which event we will inform you using the contact details that you provided to us when you made your Order and arrange for cancellation of the Order or delivery to an alternative delivery address. See how close you are to receiving your package by tracking your order using ParcelsApp.com. Your credit card payments will be received and processed by our Payment Service Provider. From the time when risk passes to you, we will not be liable for loss or destruction of the Product. You have the option to decline your order at any time. For more information on order statuses, please click here. You may also contact our Customer Service Team or the courier. Since all platforms have distinct restrictions, this will not apply to how to buy and cancel your item on Shopee. You shall be able to provide the documents delivered with the Product, upon request. Please cancel the first one since I've paid for the second. 5 to 7 if credit card or PayPal. SG-Payments. for more information. 10.6 In the event we discover that the Product returned is not faulty and/or the process set out in clause 10.3 was not followed, we may at our discretion decide (a) not to replace or refund you for the Product, and (b) return the Product to you. (c) the amount of store credits held by you in your Wallet equals or exceeds S$1,000 (or the equivalent in the local currency), or any other regulatory or risk limit prescribed for that Wallet. (b) To submit an Order, you will be required to follow the online shopping process on the Platform. Once an Order has been packed it may not be cancelled and the item must instead be returned to the company according to our Return Policy here., or as otherwise advised by the Customer Service Team. 10.4 Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as practicable. 7.10 ZALORA provides free shipping on all orders above the threshold set out in the Shipping Fees Policy. In cases of purchase exchanges, we will refund you via wallet credit which you may utilize for your next purchase. Ltd., (Company Registration No.201134432E). A re-delivery will be attempted the next working day. You see the funds in your Payment account . 13.2 To the extent permitted by law, our total liability to you or any third party shall in no circumstances exceed, in aggregate, a sum equal to the greater of: i) PHP500; or ii) 110% of any aggregate amount paid by you to us in the 12 months preceding any cause of action arising. 9.4 Your returned Products together with your return slip are usually received and accepted at our warehouse within five (5) working days after drop off. Hence these are the steps below for canceling through a laptop or computer. Please read these Terms and Conditions carefully before ordering any Products from the Platform. To place an Order with ZALORA you must be over eighteen (18) years of age. Returns handling time will vary depending on your return method and courier of choice. CANCELLATION BY CUSTOMER (NON-FAULTY PRODUCT), CIRCUMSTANCES BEYOND OUR CONTROL (FORCE MAJEURE), AVAILABILITY OF THE WEBSITE, SECURITY AND ACCURACY. Please see our Exchange or Refund / Return Policy for more details. Infringements may be subject to legal action. 11.3 Store Credits may not be re-sold and unless required by law, are non-transferrable and may not be exchanged and/or redeemed for cash under any circumstances. 7.3 Upon delivery of the Product, you may be required to sign for delivery. Then click on the account and go to my orders. 10.5 ZALORA may at its discretion refuse to process a replacement/exchange order, and may, at its discretion, offer a refund as a substitute remedy, subject to clause 9. Please refer to our Cancellation Policy here for more information. Step Two: You will be a shown a list of all the orders you have made. 12.3 We assume no liability for the loss, theft or ineligibility of promotional voucher codes or Gift Cards. You agree to indemnify, defend, hold harmless ZALORA, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this Platform or your breach of these Terms and Conditions. 7.8 If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within one week of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, we may (without affecting any other right or remedy available to us) do either or both of the following: (a) charge you for any fee and other costs reasonably incurred by us; or. Now, in the "Package Tracking" option . (d) E-gift cards and promotional vouchers must be entered at the check-out page online only. Select manage order. Tracking Zalora Orders. Cancel An Order. Please refer here for more details. 10.3 If the item you receive is faulty, please contact our Customer Service Team and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement. If you wish to cancel your Order, you may cancel via the Platform. No cancellation fees shall be applicable. In rare cases, your emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you. Here you will find the list of all the orders you have made so far. 7.1 We aim to deliver the Product to you at the place of delivery requested by you in your Order and the delivery date and time indicated by us at the time of your order checkout (as updated in the Order Acknowledgement). Tue, 21 Sep, 2021 at 1:03 PM. Select the "yes proceed" to confirm the cancellation. 0 out of 0 found this helpful Related Articles. Step 1: Go to the Zalora website and sign in to your profile. Ask for replacement for a wrong or defective sent item. (a) Prices are in Hong Kong Dollars. In proving such service it shall be sufficient to prove that the letter or email was properly addressed and, as the case may be, posted as a prepaid or recorded delivery letter or dispatched or a delivery report received. (c) An Order is only considered accepted by us upon your Order being shipped to the delivery address provided by you, at which time you will receive an email notifying you that the Order has been shipped. 10.1 All Product descriptions, information and materials posted on this Platform are provided as is and without warranties express, implied or otherwise, and however arising. (e) An order for a Gift Card can be cancelled by contacting us via chat here or send us an email at customer@hk.zalora.com. Your continued use of the Platform constitutes acceptance of the amended Terms and Conditions. You hereby agree that you will have no claim whatsoever against ZALORA for any expired store credits. You must not misuse our Platform. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Platform, nor may you use any such content in connection with any business or commercial enterprise, without obtaining a license to do so from us or our licensors. Boost Wallet. In the event ZALORA becomes aware of any infringement of its intellectual property rights, it shall not refrain from taking any relevant legal action. Words imparting the singular shall include the plural and vice versa. 11.6 ZALORA reserves the right to impose a maximum amount of store credits that you can hold in your Wallet at any given time, subject to the prevailing laws and regulations. The conditions in clause 12.4 shall apply to Gift Cards: (b) Gift Cards cannot be used to buy further Gift Cards. 5.2 You acknowledge that by entering into this Contract, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms and Conditions, except as expressly stated in the Terms and Conditions. (a) We reserve the right to withdraw any Products from this Platform at any time and/or remove or edit any materials or content on this Platform. No person who is not a party to these Terms and Conditions or a Contract shall acquire any rights under it or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these Terms and Conditions or that Contract its assent to any such term. Step 4: Select the Cancel Chosen Items option to complete the demand. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by ZALORA or its licensors. Any information on the Platform shall not constitute any part of an offer or contract. Step 3: Select the goods you want to cancel and qualify for cancellation. Shopping with ZALORA is fuss free as we offer a variety of payment methods. (d) If the credit of an e-gift card is insufficient for the Order you wish to make, you may make up the difference using one of our accepted payment methods. Nothing in these Terms and Conditions or a Contract shall create or be deemed to create a partnership, an agency or a relationship of employer and employee between you and us. Step One: Log in to your ZALORA account and click "Track My Orders". Any use by third parties, even of extracts of the Terms and Conditions, for the commercial purposes of offering goods and/or services is not permitted. In the event such breach occurs, ZALORA will report the breach to the relevant law enforcement authorities and appropriate legal action will be taken. (a) To place an Order, you must register with us by creating an Account on the Platform. We may also impose restrictions on the length and manner of usage of any part of the Platform for any reason. We shall also not be liable for the actions of third parties. Elizabeth Lau - Hello Zalora, I've an order #213655972 9.5 Refunds for returns will be issued shortly after we receive and check your items, according to the preferred refund method indicated on your return slip. Thereafter, the store credits shall be deemed expired and will be cancelled immediately and without further notice. brand=seller-supplies Ensure you have enough supplies 3. Due to the nature of the Internet, this cannot be guaranteed. In such cases, the additional terms and conditions will govern the use and redemption of such promotional voucher codes, together with these terms. (f) The acts, decrees, legislation, regulations or restrictions of any government, shipping, postal or other relevant transport strike, failure or accidents. Whilst we make best efforts to ensure that all details, descriptions and prices which appear on this Platform are accurate, there may be instances where errors may occur. 11.7 The maximum amount of store credits that you can hold in your Wallet at any given time is S$1,000 (or the equivalent in the local currency) or any value determined by ZALORA to be permitted under the prevailing laws and regulations. They will process and return to your Zalora wallet but not to your bank account so you will be forced to just use the money again and purchase from them. Fri, 15 Jul, 2022 at 2:25 PM. Still, after it has been wrapped, you wont be able to terminate it or make any changes to your order data, including payment options, shipping address, and so on. 12.2 ZALORA may in its sole discretion, exercise its right to cancel or modify orders, require different means of payment, revoke or limit the use of any promotional voucher code or Gift Card, revoke or limit the use of store credits in your Wallet and/or close your Account at any time without any compensation or refunds in the following circumstances: (a) if we reasonably believe that the promotional voucher code or Gift Card was obtained, used, or applied fraudulently, unlawfully, illegally or otherwise in breach of these Terms and Conditions or any other terms and conditions that may apply to the promotional voucher code or Gift Card; (b) if we reasonably believe that the promotional voucher codes or Gift Cards were used to facilitate any business or commercial purposes, including the resale or export of Products purchased from ZALORA; or. Mon, 3 Apr, 2023 at 10:41 AM. 11.1 My Wallet (Wallet) is a feature on ZALORA that allows you to accumulate store credits which can be used to pay for your ZALORA purchases. (b) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees as provided for in clause 7.8 (a) above). You may contact us at any time using the contact details here. 19.2 In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through the Platform are trademarks of ZALORA in Hong Kong and other countries. 7.3 Upon delivery of the Product, you may be required to sign for delivery. Terms & Conditions | ZALORA.com.hk No cancellation fees shall be applicable. ), Enter your email for ZALORA news and deals, By signing up, you agree to the terms in our. Specific details for promotional vouchers and e-gift cards are listed below. Unless expressly stated to the contrary and to the fullest extent permitted by law, ZALORA and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity, and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Platform and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
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