I have paid extra for the full insurance, does this mean I don't have to leave a 900 euro plus deposit when I collect the car from Alicante airport? get your insurance from uk 39 year but you do have to give a deposit. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. written by ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-54217666', '');}, 'log_autolink_impression');car in September through Doyouspain at Alicante airport and ended up with Firefly. It aims to resolve disputes within 30 days. I must say that dealing with Martin and his Dad, Gordon is always so refreshing and easy. This is not possible because the name on the credit card has to be the same as the name of the person renting the car. You return home from holiday to find a charge from the car rental firm on your credit or debit card. Hello Roberto,Did you know we also have offers that will allow you to modify or cancel the booking? Nosotros buscamos y t ahorras dinero. written by Dacejohn i have not tried to do this but the rules are very clear that you have to have a credit card (not prepay) when you pick up the car. DO you Spain Car Hire - Ibiza Message Board - Tripadvisor Reviewers complaining about DoYouSpain.com most frequently mention car hire, credit card, and customer service problems. Instead, we received a Kia Stonic with a far too small engine. A "9-seater Mercedes Vito (or similar)" was clearly stated on our voucher from Do You Spain, but on Europcar's information, it said a 7-seater. My "total balance" was 54,98 and I ended up paying 111 . 10/10 A "9-seater Mercedes Vito (or similar)" was clearly stated on our voucher from Do You Spain, but on Europcar's information, it said a 7-seater. They . Showing 1 - 10 of 749 results. ! Murcia Today - Ripped Off?????how To Complain About Car Hire Keeping even my money, I have put an International Litigation on them apart from the bad propaganda that I will do on social networks. Even if you paid for the car hire in full prior to departure,a credit card would still be required to cover any excesses and fuel charges applicable to the car hire. ( The real proof of the pudding will be when I get my holiday car later on though !). These include a large range of companies from big operators such as Hertz and Avis to small independents. You can do this verbally or in writing but make sure you keep a clear record of your complaint. Or you can decide not to bother. On our website you can find offers that allow free cancellations and modifications and special offers that are not flexible. If you wish to use your credit card then you physically have to be there at the rental and you can then name your daughter as a named driver. En cambio estoy pasando trabajo con Ella Gracias a Uds. Do You Spain Car Hire - misleading advertising & overcharges 10 years ago Save BEWARE if booking with doyouspain.com for care hire. Cheers - Carl & Rachel. We fly to Spain regularly for holiday and always book a car via HCIS. Remember if you take out your own, or with Do you Spain, you have to leave a very high deposit,on a credit card,some times as much as 1000.00 euros, should you have an accident then the car hire use part or all of your deposit, leaving you to claim off your insurance, for a refund. It will investigate if car hire companies have broken European contract law. DoYouSpain.com has a rating of 1.06 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Alquiler de coches y furgonetas en Espaa. Easily, the best car booking experience we've had in Spain.Would have no hesitation recommending them and will definitely use them again.Thanks a mil. on 26/05/2023, Whwnever in Spain use doyouspain. If not, could I use my credit card to enable my daughter to hire a car? It depends on whether you have bought the DoYouSpain insurance OR the insurance from the car rental company. Second part - I would check with the hire provider. My brother landed a day later and was told by another company it only took 15 minutes to apply online for an international drivers license. Contacted Gordon and told him of my predicament, hoping that I wouldn't lose money on my prepaid insurance ( there's no deposit on the cars) He cancelled the car and gave me advice and phone link to the insurance. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC). 9 reviews 8 helpful votes Do you Spain - Car rental - Tenerife South airport 11 years ago Save Hi there, does anyone have any experience of using Do you Spain car rental in Tenerife. You can also contact the European Consumer Centres Network, which has a free service to help resolve disputes and help you get your money back. We will email your when your answer is on the site. However the sub-bcontracted hire company, Goldcar, say no refund will be made. They fleece you twice in the process - first by selling you the fuel at inflated price, second time by having some leftover fuel in the returned tank. DoYouSpain.com Reviews - 103 Reviews of Doyouspain.com | Sitejabber My experiences so far have been good. robfigueroa don't worry, no payment is taken. All I can tell you is that I tried continuously to get my money back without success, they never responded or the website would crash conveniently and I've never used them again. Would highly recommend, Hi IanMany thanks for your review, we really appreciate it and look forward to helping you out with car hire in the future. Booked with Martin before in Europe so no hesitation in using them again. But If you cant provide it, you should refund all my payment, I dont want to make a reservation without insurance. In my case I think they advised through email that my tank was 3/8 full so after a few weeks my credit card was credited with about 20 so that wasn't too bad.I think the refund was based upon the charge initially made which as you probably know is very high. They often state that the cars shown are for guidance only and may be substituted for a similar or upgraded car at no extra cost. However, I would like to see all my selected options appear on my voucher. secondly you cannot pay for your daughters car hire unless you are going to be present and be the main driver. On my last trip to Barcelona have rented a car through DoyouSpain. We have been inundated with hundreds of complaints from holidaymakers. Payment needs to be made by a CREDIT CARD (Visa or MasterCard) by the main driver. The subject of fuel in the car, an the various policies of different companies in respect of 'full/full' 'full/empty' are annoying. Please refund or explain. What are the passport rules for travelling to Europe? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Car hire firms make all their profits by selling you the add-ons, which are usually. Spain Car Hire Find the best deals in Spain With a massive choice from the biggest brands, Enjoy the best way to find the best prices for car hire in Spain. Dear, Now if I insure my access via the rental company or add an additional driver, it doesn't get a mention on the voucher, even though the amount due reflects the options. Don't use do you Spain gold car record hidden charges not trusted will not answer emails. I'm in Florida at the moment and the Budget guy asked about insurance. Before posting your question please check to see that it has not already been asked. We had already paid in full via our credit card before we travelled. Being a frequent visitor to Spain I have has do many bad experiences renting cars I hated going through the process have expecting to be scammed. I don't trust this answer.2. They left me stranded at Palma Airport on a rental I made on the 6th of May 2013 on line with full insurance provided on an specified type of (ta && ta.queueForLoad ? However, they do deduct a refuelling charge which could be as much as 20 and therefore depending on how much fuel was left in the tank would determine if any credit would be given. They said that the Spanish authorities would be in touch soon with details of their own fine. you have served my whole family so well, Hi YvonneThank you so much for your glowing review, we really appreciate it and look forward to helping you out with car hire in the future.RegardsMartinHire Cars in Spain, We have booked cars in Spain, Portugal and Italy now with Martin and he really does take all of the stress out of the process - from finding the right car at the right price to sorting out a cross border drop off at a different airport - at a v reasonable price when others quoted extortionate fees. On the bright side, if you bring the car back intact, you get the money back pretty promptly - depending on the from you're hiring from, AND it's taken from your credit card; yu don't have to leave it in cash. I booked car hire for Alicante with them and was allocated Advantage. I wouldn't touch Do You Spain with a Barge Pole. It is better to use the Hirers own insurance as it does cover you to their satisfaction and there should be no quibbles if unfortunately you do end up needing it. Once back at home in September, we received a letter from Avis Malaga stating that the Spanish authorities had contacted them regarding a traffic violation we had committed. Budget Car Hire Reviews in Spain - Rentalcars.com Several months later, at the close of 2013, the Spanish authorities have still not been in touch. We also ensure all reviews are published without moderation. However, I would like to see all my selected options appear on my voucher. My advice is contact do you spain as your contract is with them and they are not supplying the car within the agreed terms.Good Luck, Hi Hope this helps! We will email you when the question is on the site. When I last hired a car through DYS with Goldcar it was in Alicante and they advised that there would be a credit for unused fuel in the tank. Record wanted 800 - 1000 Euros deposit before contract. You can see reviews and information from customers, people who are not sure about booking with a certain company, etc.To avoid that possible negative impact, do not give importance to reviews until you have had your own experience with a car rental company. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have used Doyouspain many times, always to book a car hire fom Malaga Airport. Easy to use and good rates for car hire in Spain, as I have yet to use the service from Alicante airport the review is based on my booking experience only ! other car hire brokers, The passport rules you need to know before travelling this summer. Find out more about us | DoYouSpain Suggested companies are based on peoples browsing tendencies. They reminded me about the car insurance excess but I already had it arranged and no issues with that either. as well as Spanish islands such as Mallorca and Menorca. Our car hire was with malagacar.com and that was straightforward also, so thanks to Hire Cars in Spain for organising. Yes they do, McDonough10 Friendly staff who speak your language. Do you Spain www.doyouspain.com - Car Hire | Review Centre the lady said if you do not pay you do not get the car.she was very abrupt. Hoping that you find this useful. Try pluscar, 85 and you are fully insured. Easy to navigate site and best deals we found online. I wanted to rent a car with insurance, you didn't explain to me before the reservation that you may have a problem with the insurance.Then I receive an email with information that you are not able to provide insurance.its not my fault that you cant provide it. On rentals of 3 days or less, we will refund the money for the fuel remaining in the tank. Icarhireinsurance covers you for everything with no excesses. If you don't use ether make sure that the car has mot if over 2 year's old . Your car hire complaints could lead to Spanish clampdown Now if I insure my access via the rental company or add an additional driver, it doesn't get a mention on the voucher, even though the amount due reflects the options. All the best guys! The agent told me that because I chose to pay on collection, I was not entitled to a free additional driver, and "the free additional driver was offered by Goldcar but not by Firefly, the supplier who was assigned to your booking, and depending on the payment method chosen, you are assigned one or another supplier". write a review. By clicking a link you are consenting to this. If the extra insurance is with any other company you will. Be firm and politely refuse Service 69 Value 67 Shipping 40 Also make sure you have 2 high visibility jackets. Consumer rights is a division of Which? Good morning, For that reason there are sites to rate the experience of each user on websites such as TRUSTPILOT or GOOGLE reviews, which provide an overview of reviews from previous customers. If your complaint with your car hire company is not resolved, you do have options to take it further. My advice to you is record the conversation you have with the guy at the desk and check how many times they have charged you. I have taken out Platinum insurance with Do You Spain do I need to take out damage excess refund insurance as well? I have been using DIY insurance through Insurance4CarHire for years, in Europe, USA and South Africa, including from RecordGo in Majorca. If the online cover is with somebody like icarhireinsurance.com, you are fully covered. Some customers told us that if you have any issues with your car hire, it's not easy to get hold of Do You Spain. Car hire broker reviews. Can I say "perfect" service all round and thank both Martin & Francisco from Perfect Cars for performing above the norm. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-52523196', '');}, 'log_autolink_impression');Car Hire. I would try to get do you spain to sort it out for you they have always been helpful in the past. Still by far the cheapest hirer and I use them every time in Spain and Portugal!Gerry Hobbs. As far as I know it depends who you have paid the extra to. from 276 reviews. Criminal enterprise. After looking around for the right car for us with an automatic transmission we decided to book with DoYouSpain.As with a lot of other companies the choice of automatic transmission caused limitations.The website was easy to use with clear information and lots of options regarding collection and drop off.The quoted prices were by far the most competitive saving us over 300.We look forward to receiving the expected service when we collect our holiday car in August. you need a credit card you can pay in advance. Have spoken with Martin who has a superb attitude nothing is too much trouble. 99.68%; 0.21%; 0.11%; Fantastic service from start to finish.Booked hire car for Alicante Airport (Record Go) for 1 week.No hard sell at Airport for zero excess insurance.Had taken full excess insurance out through Hire Cars in Spain at a fraction of the cost.Customer Service by Record Go at Airport was excellent on arrival and departure.Will certainly use your services for future trips abroad and will recommend your company to family and friends.CheersColin. Have tried others over five years always come back to DoyouSpain. Excellent experience, I would definitely recommend this company to my friends and family. written by Before receiving the car, we had to pay an additional 24 euros + tax = 29.75 euros, the explanation wasn't understandable. Any feed back would appreciate. DanielBr We arrived at the Malaga Railway office and paid with our credit card. Everything went according to plan, only a short wait for pick-up, car was excellent, had an early morning return so could leave key in drop-off box. Hire Cars in Spain aim to take the stress out of car hire by making it smooth, simple and most importantly affordable with all-inclusive prices. Most hire companies waive the deposit ONLY if you buy their insurance - which is often cheaper than you would think, as it happens. Garantizado! Im concerned that you work with hire firms who have driven the reputation of car hire firms into the gutter with their dishonest behaviour. The ECRCS can get refunds for charges it rules were incorrectly made by a rental company. Take a drive to Malaga, Alicante, Majorca . SHAM! Find out how we combat fake reviews. They sold me additional insurance which Goldcar refused to accept. Re: DO you Spain Car Hire 10 years ago Save Unfortunately a lot of the companies are doing this scam, collect full and we charge inflated price for the fuel and return empty cos we won't reimburse for any fuel left. The rates are very competetive are they are now our go to booking agents. Huge choice of cars to suit every budget Save up to 70% compared to buying on the day 10 years experience in car hire Compare Car Hire in Spain The contract is with Goldcar. And why can't Avis pass on the details of the authorities so WE can contact them? My parents and friends have hired cars out this way with their debit cards and have found it no problem - you just need to bear in mind the added costs. I don't trust this answer.2. independent, unbiased rating of Do You Spain and let you compare it with five written by If you knew for certain that a credit would be given it would probably pay to fill the tank as far as possible on returning the car as the cost to you would be far less than their charge. I had tried other third party rental companies and did not get the product suitable for our trip until I ran into DoYou Spain and everything was right there. How to spot a fake, fraudulent or scam website. She wanted to give her the comfort that a person like that needs and I couldn't. Alava; Alicante; Almeria; Aviles - Asturias; Badajoz; Barcelona; Bilbao; Castellon; Corua; El Hierro; Fuerteventura; . Donal, From my own experience, if you wish to hire a car with DYS at the advertised best price then you must give credit card details in the name of the hirer of the car. You are scammers! Report all scratches and bumps get rental car insurance in UK cost something like 40. Good luck! Please donot use goldcar, initial rental was 50 for week then with insurance and fuel ended up paying 240. You can see reviews and information from customers, people who are not sure about booking with a certain company, etc.To avoid that possible negative impact, do not give importance to reviews until you have had your own experience with a car rental company. To use our mobile site, please enable JavaScript. The organisation has received a total of 181 questions and complaints since June. We use dedicated people and clever technology to safeguard our platform. I don't think a 7-seater Zafira can be considered "similar" to a 9-seater of any description. to my great surprise, the process was very smooth, the staff was very pleasant and honest and the overall cost was extremely competitive. Would highly recommend Hire Cars in Spain for all of your hire car needs. Otherwise you have to contact with Do You Spain by phone. I booked car hire via Do you Spain Car Hire for 12 to 14 April 2013, I was quoted 37.91 euros for a Ford focus, payment on arrival, including free additional driver, which was clearly advertised & I have the quote. My experience with Goldcar has been ok with their full/empty policy. Booked months in advance, top service, excellent rates. Hi SpencerThank you so much for a glowing review, we really appreciate it and look forward to helping you out with car hire in the future.RegardsMartinHire Cars in Spain, I've used Martin and Hire Cars in Spain several times over the last few years, all occasions being a pleasure to deal with. All rights reserved. They declined even my offer to make a deposit of 1000 as stipulated in the contract. Use budget or a avis. Hello Roberto,Did you know we also have offers that will allow you to modify or cancel the booking? Car Hire Website - Alicante Message Board - Tripadvisor DIOS LOS BENDIGA DEMONIOS! I will recommend this site in a jiff!!! Short answer to the first part - no. A shuttle bus is used to ferry passengers in & out.The service from Dove & Dickmanns was faultless, with none of the hidden extras that one hears about in the press.I have no hesitation in recommending both companies.el Clemente 15/05/2018, Hi JohnMany thanks for your review, we really appreciate it and look forward to helping you out with car hire in the future Regards Martin Hire Cars in Spain. Calculated from 3.769 reviews last 12 months Total reviews: 35.743. Do You Spain was recommended to us, but after reading hundreds of less than good reviews, I've been looking elsewhere but can;t seem to find any reputable, yest reasonably priced hire companies around Alicante Airport. I rented a car from them and they didn't give it to me. on 27/04/2023, written by I don't know what you mean by other insurer (your own at home?). As for contacting Do You Spain I wouldn't waste my time. Why wasn't it in the initial payment?4.A scratch over 2 cm wasn't in their record before I mentioned it when inspecting the car. Want to file a complaint against your Car Rental Company? written by All sorted! I am sorry I do not know the answer to this question as I was the only driver Hi I have only used Do You Spain in Tenerife and I did not need any other documentation only driving license and passport. Our contract clearly states we will pay initially for a full tank of fuel and be reimbursed for fuel not used at the end of the hire. written by Occasionally we have had to speak directly to Martin or Gordon and have found them both most helpful, friendly and prepared to spend time finding us the car hire suitable to our requirements. Where is the Do you Spain kiosk in Alicante airport please? Hes also assisted us this year with post hire issues so threatened damage charges never materialised. Have tried to get my money back but DYS refused to reply my emails. on 10/05/2023. Very professional and stress free advice and action. Doyouspain are the best in the business. DYS car hire stinks. If you paid by credit card you can make a claim against your credit card provider using Section 75 of the Consumer Credit Act 1974. Was very apprehensive about hiring a car in Spain after reading many horror stories of rip-offs and cars in poor condition. Friendly staff who speak your language. 10/10, Hi GaryThank you so much for a glowing review, we really appreciate it and look forward to helping you out with car hire in the future.RegardsMartinHire Cars in Spain, Excellent company with very helpful and personal support from Martin and his father. Win win. I was not asked to add extra insurance to cover my excess. No stress. Do you Spain Car Hire claim to be the cheapest, however, I had to pay over 90 euros on collection at Reus airport. Europcar were brilliant and eventually exchanged our 7-seater for 2 smaller cars at no extra cost. How to get a refund, repair or replacement. Anyone can write a Trustpilot review. Yes the tank is full but even after 1 week and having used the car almost daily and driving to and fro the airport we still had a half a tank left. Goldcar for example will say they want a deposit (Large) if you use DYS. May be easier to use your credit card but you do need to be there if your daughter is hiring out the car. On arrival I was request to pay the rental again and to take the insurance when I refused I was told to contact Do You Spain. This is misleading advertising and I will be contacting my credit card company and all social media to warn others NOT to use this company. As ever, everything was as it should've been, including vehicle type, pick-up details, premium and fuel policy. When we returned the vehicle, Avis said in future to go direct with the Car Hire Company as they know what stock of cars they have, where as Do You Spain DONT. I booked a car then 3 - 4 weeks later found the same car at half the price. We travel to Spain quit often and have booked our hire cars from them on many occasions. 9.6 June 11, 2021 In general, the whole service. Spain Car Hire | Cheap prices from 3/day | Enjoy Travel Hire Cars in Spain Reviews | Read Customer Service Reviews of I've been in a car accident, do I have to claim on my insurance? I cancelled the first car and rebooked at half price, then reading the small print found I would be charged extra when I picked up the car because I was over 70. English (GB) Deutsch Espaol Franais Italiano Nederlands Polski Portugus Trke Deutsch Espaol Franais Italiano Nederlands on 25/04/2023. There are many UK insurance companies that will give you cheaper insurance than do you Spain but likewise you will have to claim the money back after the event. Their customer service is abysmal and I have had not one response from them. Your complaint should be emailed to complaint@bvrla.co.uk or submitted in writing. You need to find car hire provider you got from Do You Spain. written by Les alquil un coche y no me lo dieron. avoid at all costs is my advice. We would highly recommend them. written by Cheap Car Hire in Spain | DoYouSpain I am not sure the small claims court is relevant, In any case that would involve Do You Spain, In previous dealing with Gold Car they seem to have their own agenda and not care what has been agreed or sold to the customer. on 13/04/2023. written by This is the version of our website addressed to speakers of English in United Kingdom. All rights reserved. Easy solution. Slo les Recuerdo que Dios lo ve TODO y les deseo Bendiciones para que no vuelvan a causarle a otra persona lo que me han hecho a mi. Geoff. Excellent 4.2 from 0 - 5 71.650 reviews on . Most car hire companies cover themselves with terms and conditions that say they cant guarantee a particular make or model of car. I wouldn't envisage any reason why not providing she meets the hire requirements of age, qualification etc. Easiest car hire experience!Thanks to Martin in Hire Cars in Spain for making the booking so easy. YesGoldcar do debit card hiresall you need to do is book via Do You Spain, then call or email them giving them your booking reference, explain that you have no credit card and they'll ensure they switch you to the right car hire company. This tracks your activity using third party cookies. on 27/03/2023. How to complain about your car hire company - Which? Almost all hirer's will charge you a deposit if you decline to take their insurance (but not all, solmar and sixt were exceptions last time I used them). This is all stated clearly when booking, however Do You Spain are quite helpful so give them a ring and see what they say. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. The inept associate failed to tell us this. Give the car hire company a reasonable time to address your complaint and to rectify the situation, say 14 days. User friendly site, great prices and greater choice of vehicles. more, You seem to have JavaScript disabled. It is quite new for any of the car hire companies to give a credit so in the past hirers would try to have as little fuel as possible in the tank but this is, of course, fraught with danger in case you run dry before getting back to the airport. I have hired cars from do you spain for less than 5 for 9 days hire. It is often Gold Car, but check your paperwork. Avis said they have this problem all the time with Do You Spain. Six car hire rip-offs and how to steer clear of them. Drivers must be at least 19 years old and must have been holders of a drivers license for at least a year. We search the best car rental companies in Spain for the best rate, and save you money - Guaranteed! Do you Spain is a broker so it would depend on the company you go with. Hope that answer your question, we have always used DoyouSpain and find them very good once you go by their rules, credit card is the best option overall.
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