You made our day! Saint and Sofia are very straightforward to deal with.The style of clothes is relaxed but with the potential to either dress up or down.I would recommend both the products and the process to anyone who likes to dress well without a lot of fuss. unfortunately i had to return 1 item as it was too big but exchanged for a smaller size . unfortunately i had to return 1 item as it was too big but exchanged for a smaller size . Have a wonderful day, Sophie, I have bought five Saint and Sofia dresses to date and the first ones I bought in 2001 were very good quality, they were long and the material was thick. Verification can help ensure real people write reviews about real companies. Usually companies charge a return fee of $5-7! BBB reports on known marketplace practices. Really like the sizing guide. Date of experience: May 23, 2023 Reply from Saint and Sofia 3 days ago Hi SC We are thrilled to hear you happy. I have had occasion to speak with their customer services a couple of times about order errors that were directly caused by poor website management and I have had to push to prove the point as well because there seems to be poor communication about these issues within their team that also appears to manifest as a general disbelief in the customer. Good prices too. As said already the pictures are way better than the reality. Have had other S+S trousers and have been equally satisfied. We also offer 365 days to still return and these will be eligible for store credit or exchange.Our return label for a refund is an option we offer to our customers, and you are free to use it or return your item with your own courier and service.Our return policy is available on our website.Many thanks for your understanding.Sophie. Have a nice day, Sophie. I appreciate the minimal use of plastic. I appreciate free shipping very much. Had to return some items but was offered site credit immediately and just used it to purchase 2 of their beautiful dresses! Your reviews contribute to a more transparent market and improve the reliability of companies. Saint and Sofia creates fashion and accessories that are fair and sustainable. Saint and Sofia ( saintandsofia.com) is a well-known women's clothing store which competes against other women's clothing stores like Free People, Maurices, Lane Bryant, Anthropologie and Madewell. Tried to return for a refund as it was not as described but they refused to pay return postage as no other customers had complained. Attention to detail on the finish, and they look even better than on the website. Date of experience: 04 May 2023. Plush comfort is a must for your winter wardrobeand footwear is no exception. I already read the reviews about how hard it is to get a refund or an exchange so I have donated them. Poor quality bag made of cheap shiny nylon, tried to return it but their policy wants you to place the return within 14 days or else you can only get store credit. Dress arrived within two days, nicely packaged and I also received a discount voucher. Attention to detail on the finish, and they look even better than on the website. If theres anything else we can do to help, please let us know. I am standard 54 and the waist sat under the bust - empire line style, and the length was a midi - not a maxi. Pick up the phone. If theres anything else we can do to help, please let us know. Rated 4.6 / 5 based on 16,564 reviews on Showing our 4 & 5 star reviews JS, 1 minute ago Good quality handbag Good quality handbag, made well, which arrived sooner than expected, without lots of additional unnecessary packing to get rid of inside the bag. $200 bu kid for nothing. Have a great day, Sophie. We appreciate your support, and were thankful for your trust. I was worried that the cotton biker jacket might be thinner material which wouldn't hang like a traditional jacket, but I need not have worried. Below you can see Saint and Sofia reviews that we think are good examples of customer experience. Cheers, Stacey. Modelling of outfits provides a good impression of how clothes will look when worn. If you spend money on eating and drinking, of course youll want to invest that money in the right food and drinks. I enjoy shopping with Saint and Sofia, one dress particular is very flattering on me so have bought it in various prints. Our full return policy is available on our website.Many thanks for your understanding.Sophie. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Cheers, Stacey, I left my review until I had ordered a few different items, which I have now done. Saint and Sofia Reviews | Read Customer Service Reviews of This is 14 days with their delivery time slotted on as well. Hello Jessica,Were thrilled you had such a great time at Saint and Sofia. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Good prices too. Hello Gina,Thank you for sharing your positive feedback. I have had occasion to speak with their customer services a couple of times about order errors that were directly caused by poor website management and I have had to push to prove the point as well because there seems to be poor communication about these issues within their team that also appears to manifest as a general disbelief in the customer. Wide Leg Straight Leg Jeans High Waisted Slim Leg Chinos Leggings Work Betty Wide Leg Pant - Black Soft Focus $99 Usual Retail: $150 Cambridge Tailored Pant - Hot Pink $164 Usual Retail: $220 We appreciate your support, and were thankful for your trust. For an otherwise awesome label: the website issues (and occasionally the customer service practices), sadly, keep letting them down. We appreciate your trust. Browse our products online using our collections feature on our site or you can use the search function if you are looking for a specific item. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Saint and Sofia creates fashion and accessories that are fair and sustainable. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Saint and Sofia Reviews | Read Customer Service Reviews of We hope to serve you again soon. Just about the best company I have ever dealt with. 2023 Trustpilot A/S. Can you help solve the mystery and win a prize? Hello Marcia.We are happy youre pleased with the results and that we were able to help. I returned one for an exchange, and still have not received confirmation that my exchange item was ever shipped. For these reasons, I wanted to return. I feel S&S need better web design and management. Hello Ruth,Thanks so much for your positive feedback and good vibes.Were happy that youre happy, and were looking forward to your next visit.Have a nice day, Sophie. unfortunately i had to return 1 item as it was too big but exchanged for a smaller size . A delicious mid summer murder mystery set on Lavender Lane, in the pretty English village of Little Crofton. Reviews by clients who already had experience with one or more energy suppliers. We appreciate your trust. When they never arrived I emailed abd got an apologetic response. We appreciate your support, and were thankful for your trust. The other item I attempted to return, but was only allowed to return for exchange. Always beautiful and good quality clothing. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Black dress is great and will be worn to death! Add to Bag. Here are 8 tips for writing great reviews. Very happy all round with my experience. I have a screen shot of this exact language. We also offer 365 days to still return and these will be eligible for store credit or exchange.Our return label for a refund is an option we offer to our customers, and you are free to use it or return your item with your own courier and service.Our return policy is available on our website.Many thanks for your understanding.Sophie. I have a screen shot of this exact language. Shocking. Hello Susie,Thank you so much for your positive feedback! Black dress is great and will be worn to death! 6 reviews GB 3 hours ago Returns process not smooth Very slow to process refunds and they don't make it straightforward - returns label has to be printed out at home, delivery fee is deducted from refund and it takes them ages to process. Hell Nicky,Thank you for your feedback. Love Saint + Sofia and their clothes. We are glad to hear that our return policy was helpful, and you were able to get all sorted out. One company that wishes Halloween Costumes is online selling dresses as well as costumes for adults, kids, couples, and groups. Well done, Hello Kathryn,We want to thank you for taking the time to share your thoughtful review. Hello Amanda,Thank you so much for giving us 5 stars. Find out how we combat fake reviews. Will certainly be shopping with them again, Hello Celia,Youve left a smile on the faces of our whole team with your kind feedback. So pleased I finally found Saint + Sofia! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Shown: Team Gold/White/Alabaster. We are glad to hear that our return policy was helpful, and you were able to get all sorted out. You have to conform to many condition and take a good look at all the small print because an accident can happen before you know it. Good clothing is even more essential. We look forward to your next visit to Saint and Sofia. We are glad to hear that our return policy was helpful, and you were able to get all sorted out. We design all of our styles in our London studios and make them by hand in family owned factories in Europe. Saint and Sofia Review | Saintandsofia.com Ratings & Customer Reviews Hello Sharon,Thank you for your review.Naturally, we are sorry that you've been left feeling this way and that you have found our return policy to be less flexible.We offer a 28 day return policy, 14 days to notify us, then a further 14 days to send the item back. Shia LaBeouf plays the lead role in "Padre Pio . Parcels arrive swiftly & well packed. We have partnerships to support the work of The Prince's Trust, The Natural History Museum, Central St. Martins and Trees for Cities. This of the administration of salary, book Might it be said that you are one to utilize applications for everything? Wonderful experience, have ordered many high quality items and returned ones that didn't fit with no issues. Anyone can write a Trustpilot review. I like I can get the same thing and saint and Sofia dont keep changing for no reason if something sells well keep selling it. They are basic with that extra touch of something unique and cool. This is terribly dishonest. I received my order today, and Im afraid I didnt like it, sadly I dont look good in the T-shirt. As a runner I find shoes are rarely re obtainable as options are always changing. Your support means the world to us. Very impressed with the service. 2023 Trustpilot, Inc. All rights reserved. Will always keep coming back to S+S, Hello Michelle,Were happy you had a fantastic time with us!Thanks for your trust.We hope to see you again soon! We'll never share your details. I have had occasion to speak with their customer services a couple of times about order errors that were directly caused by poor website management and I have had to push to prove the point as well because there seems to be poor communication about these issues within their team that also appears to manifest as a general disbelief in the customer. Thank you for choosing us. But they do not allow you to return an item without taking out return shipping fees. Modelling of outfits provides a good impression of how clothes will look when worn. Get to know the best shop place your (online) order. Hi CathyThank you for your review.We are sorry to hear that a fox ran off with your sandal - but so happy to hear that you were able to replace it! Lovely garment, good quality and I will get lots of wear out of it. Weve been featured in Stylist, Harpers Bazaar, Vogue, The Times, Daily Mail, the Financial Times and others. In this category, you can find all insurence companies and policies in America. As per another customers experience. This is terribly dishonest. Cheap fabric poor structure. Hello Alexandra,Thank you for your feedback.Naturally, we are sorry that you've been left feeling this way and that you have found our return policy to be less flexible.We offer a 28 day return policy, 14 days to notify us, then a further 14 days to send the item back.We also offer 365 days to still return and these will be eligible for store credit or exchange. They are not cheap but you get what you pay for and it's a UK based business. Time to leave for your holiday destination; to the sun, winter sport, active holiday or a long trip to Asia or South America. Have a nice day, Sophie. We have partnerships to support the work of The Prince's Trust, The Natural History Museum, Central St. Martins and Trees for Cities. For many, pets are a large part of the family, Of course, you want to be dressed fashionably. Renting a car is not always easy. Refunds extremely difficult and expensive. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Thanks so much for sharing with us. Saint & Sofia offer well priced, very wearable clothes at the right price. Saint & Sofia offer well priced, very wearable clothes at the right price. Have a nice day, Sophie, Attractive clothing on website. Read independent reviews, consumer experiences, feedback and complaints right here! I love my new dress, even better than I expected. Hello Sharon,Thank you for your review.Naturally, we are sorry that you've been left feeling this way and that you have found our return policy to be less flexible.We offer a 28 day return policy, 14 days to notify us, then a further 14 days to send the item back. I didn't find the right size with my first two orders, however the return and exchange policy is fine and when there was an issue it was sorted out promptly and with good service. Alia, 12 hours ago Petite trousers, good options & customer service. Saint and Sofia USA | Official Store - Saint and Sofia USA Can wear with sandals or trainers and dress up too, Hello Olivia,Thank you for being our customer and leaving us a wonderful 5-star review about your purchase. Hi CathyThank you for your review.We are sorry to hear that a fox ran off with your sandal - but so happy to hear that you were able to replace it! Total hassle, won't bother shopping online with them again Date of experience: May 31, 2023 244 Madison Avenue However, the cost is deducted to your final refund.Of course, this is an option and if you do not want to use our label, you are free to return your item with your ow courier and service.Were disappointed to learn that your previous experience did not meet your expectations.We already get back to you to offer you as a gesture, to waive the label fee.Please reply back directly to our email if you ever have any issues or concerns in the future. They are not cheap but you get what you pay for and it's a UK based business. I didn't find the right size with my first two orders, however the return and exchange policy is fine and when there was an issue it was sorted out promptly and with good service. my review above ditched my colorful description of the awful fabric S+S uses. My order arrived very quickly and the quality of the items i purchased were very good. Are you someone hat suffers from the so called yo-yo effect? They make this almost impossible. Categories Blog Log in For businesses. Can you help solve the murder of Lord Crofton, and win a prize? There is no detail of this on my order detail note. Get to know the best shop place your (online) order. Disappointing as I won't buy clothing from here again incase I get caught out, it was my first and last time. Have a nice day, Sophie. Hello Kathryn,Thanks so much for your kind words! Have a lovely day, Sophie. We appreciate your trust. Hello Christie,Thanks so much for your kind words! If possible, please have more petite options. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Saint and Sofia Reviews | Saint + Sofia USA - Saint and Sofia USA being charged My first and last order with them. Being petite, finding short length trousers that are stylish, decent quality and cut was difficult. So far been really impressed with every piece.I have had so many comments in my colbalt blue bag. As a runner I find shoes are rarely re obtainable as options are always changing. One version was sent in the wrong size. The trousers are so comfortable I can see theyll be my go- to pants! My order arrived quickly and was packaged well in a large paper envelope. It goes against our guidelines to offer incentives for reviews. 2023 Trustpilot A/S. Each month we introduce a considered edit of new, on trend styles. Voice your opinion today and hear what 16,405 customers have already said. We hope to serve you again soon. Well guide you through the process.
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