Sometimes theyll even tell you what you need to do to get back selling again! Judging from other users experiences, the most common suspensions last 7, 10, or 30 days. Creating a new account is not the best way to get back to work on eBay after a blocking. Depending on the seriousness of your rule breaking, your listings may end early. If you don't meet eBay's selling standards (such as receiving a high transaction defect rate or low reviews), they may lower your position in search results or restrict you from selling certain items. Select Account, as illustrated in the screenshot below. Read more about why we may put payments on hold. For fraud protection purposes, eBay keeps account related information, including the seller's name, mail and IP addresses, bank details, etc. They are not playing games, Epelbaum writes. With your eBay account suspended, you cant sell, bid or contact customers. If you need to take a break from your eBay Store for any reason, you can put it on vacation, so no one will be waiting for items you cant ship on time. - Whether the seller has followed eBay policies in the past. This is the main cookie set by Hubspot, for tracking visitors. I'd love to know who done the reviewing and what sort of bat **bleep** crazy they were to actually think that I was an unsafe seller. Top eBay Competitors You Need to Know About, How to Set Up the Connection Between the WooCommerce Website to eBay, What is cross selling? Holds, restrictions, or suspensions are usually placed on accounts for one of the following reasons: You have eBay fees to pay You need to reimburse eBay for a refund it made to your buyer You have violated one of eBay's rules or policies We couldn't verify your account information You need to update your payment method Within an hour, I recieved an e. Buy Some Supplies 4. You can also check your status by clicking Account within My eBay. We have completed an additional review of your account and show that your account was originally restricted because it was in violation of eBay policy and your behavior posed a risk to the eBay community. Right cross selling strategy, How to Sell on eBay: Extensive Guide on Becoming a Successful Seller. I have so far sold 1,000 items and have a top seller badge. Due to eBay policy, we cannot provide you with more specific information. One account suspension can also lead to eBay shutting down other accounts associated with your household. If you're a seller, your payouts may also be placed on hold until the restriction or suspension is lifted. Your eBay account has been restricted from selling If you're planning to start selling on eBay, then explore this detailed guide which explains on how to sell on eBay and on how you can grow your business. My eBay account got restricted from selling? : r/Flipping - Reddit The big boys of ecommerce don't waste their time actually processing these returns themselves and there are BILLIONS of Dollars worth of this stuff floating around from the likes of Amazon, Target, Walmart etc. on Solved: eBay recently permanently restricted my eBay account from selling, they sent me a MC011 to handle, and I took the required steps, they needed Menu eBay eBay HelpSign In Community Seller News Announcements Seller Update Archive 2022 Fall Seller Update 2022 Spring Seller Update If you think your account is compromised, well work with you to secure it. "We felt it was necessary to take this action to keep eBay safe (haha! If you send an item after your stated handling time, or it arrives after the estimated delivery date, this will be a mark against your account and could lead to a suspended account on eBay. 13-04-2014 Luckily, this isnt likely to lead to long-term suspension. But in this video I have broken down the most common mistakes to avoid. We also use third-party cookies that help us analyze and understand how you use this website. I hope this post might of some help to other people who might be in this situation. Getting your account reinstated depends on the reason eBay suspended your account. Restrictions are a warning sign that the way a seller is doing business on eBay is unsustainable. So is knowing the rules and guidelines of the platform! Heres everything you need to know if something goes wrong with an orderor if a buyer changes their mind and doesnt want the item anymore. You can keep track of all your orders, find order details, contact sellers, and more from your Purchase History. but using postage as an example - I find it a cop out to accept a sellers postage costs when buying or bidding and then giving the buyer the opportunity to decide if they postage cost was fair! eBay has a long list of restricted and prohibited items, including: Offensive material or hate speech are never allowed on eBay. Simply open your eBay account and go to Messages. eBay suspends accounts to protect their customers and their own reputation. eBay Suspended Your Account? Here's What to Do - Sellbrite You have to have tracking for 95% or your sales orders period. If its real, follow these three steps to fix your suspended eBay account. In fact, there are multiple reasons why your account may be suspended. Learn Seller Rules 3. However, sometimes, one case of horrendous customer service is enough to warrant suspension. Your advice was helpful and I appriciate the reply. Michael Ugino is the co-founder of Sellbrite. No one wants to see a seller shut down. Were those buyers received just 1 of the items shown in each of the lots?!?!? Tip Thanks!I have only ever listed swimwear that was still in its packaging but the buyer never paid and I had a friend who loved them so I gave them to her. When your eBay account has been suspended, the steps you must take to get it reinstated depend on the reason why eBay suspended your account in the first place. 09:39 PM. Discover the top marketplaces for your products. Unclaimed does not mean they came directly from USPS although I doubt USPS dump their unclaimed stuff in landfill (I would hope not). We have completed an additional review of your account and show that your account was originally restricted because it was in violation of eBay policy and your behavior posed a risk to the eBay community. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. I recently opened an EBAY account. If you think your account has been suspended by mistake, you dont receive instructions on how to reinstate your account, or youre not sure how to proceed, contact eBay directly for assistance.You can contact eBay by phone at 1-866-540-3229, or you can arrange to have eBay call you. It also helps ensure your reputation as a seller. Restricted Indefinitely From Ebay After 4 Years ResellingNow What? - edited Because of this, we have decided that your account will remain indefinitely restricted from selling. The Australian parliment is currently discussing the introduction of new laws which could see internet hosting websites and companies prosecuted and fined if their customers use the hosts services to breach trademark & copyright policies. Good Job Ebay!!! To maintain a safe marketplace, we sometimes restrict selling activity,endactive items, or suspend accounts until an additional review can be completed. I do not sell all the time, but it sucks that I can no longer sell in the area that I really need to be able to sell in right now as I'm assuming this decision is for good. Your account can be either completely suspended or just restricted. You won't be able to list items in this category any longer" and a little down in the email: "We felt it was necessary to take this action to keep eBay safe (haha!). Contact eBay. I woke up to an email from eBay saying I could no longer list items in the clothing, shoes and accessory section. I made the account, spent time taking quality pictures of my furniture, researching market pricing and second hand pricing, and posted my listing. These cookies will be stored in your browser only with your consent. Find out how to switch to multichannel selling hassle-free with Sellbery. It may happen that the suspension is the result of a misunderstanding or mistake on the part of the platform. What is MC011 Restriction and Why it's You and Your eBay Account? I am infuriated. View cart for details. 10:01 PM. Account on hold 10:48 PM. Copyright Sellbery 2021-2022. eBay doesnt want to ban you completely, but it doesnt want too many shoppers at risk of late shipments or cancelled orders. Eight Things That Get You Suspended on eBay (And How to Get - inkFrog You will receive a message on the platform detailing why your account was suspended and what steps you need to take to reinstate it. eBay isnt going to reinstate your account just because you make an angry call. This is usually the sign of a minor slip-up. It's completely normal to get a little overwhelmed when trying to pick what things you want to offer. Having an excellent customer service strategy can keep this metric to a minimum and avoid unnecessary complaints to eBay. To maintain a safe marketplace, we sometimes restrict selling activity. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. All rights reserved. That includes grab bags, (i.e. Announcing the Share your Success Sweepstakes! A for audacity, though - that's quite the business model! Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. These restrictions aim to limit your sales until your metrics and service standards improve. I can sell in other areas (thankfully as I have some macbooks that need to go) but its not looking good for getting back to selling clothing as the way they worded that email was literally like 'you're never selling in this section again' eeek. This provides the seller with another way to sell on eBay during their suspension because the stealth account isnt associated with the sellers name, address, IP address, or banking information.But using a stealth account isnt necessarily an easy fix for your suspension, for the following reasons: Your eBay account may be suspended only temporarily, but during this period, consider selling your products elsewhere. 06-24-2022 Beside Payment methods for seller fees, select One-time payment, and follow the instructions. Learn how to cancel a transaction, when it may be needed and how it may affect the Seller Level. 13-04-2014 One agent replied and told me my appeal for the permanent restriction was denied, yet, I never received anything to give an appeal. Was your eBay account suspended? How to unsuspend eBay account quickly and easily - Sellbery What to Do if Your eBay Account Is Suspended in 2023 - WebTribunal If youve broken the rules or your actions pose even a small threat to the community, eBay will not hesitate to suspend or restrict your account. For sellers, this means disrupted sales and a whole range of other issues. Unlike on Amazon, suspensions are relatively hard to get on eBay. When we receive your payment, your account will be reinstated. Indeed! With that in mind, you can say goodbye to your account for at least a week! Alternatively, you should double check that your automatic payment method isnt out-of-date. In these cases, eBay will often remove your listing and notify you, as well as provide information on how to contact the rights owner for further information. These cookies ensure basic functionalities and security features of the website, anonymously. Keep in mind that listing fees can be forfeited too, depending on the reason for the restriction or suspension. We usually place restrictions or suspensions on accounts for the following reasons: You may have eBay selling costs that you need to pay You may need to reimburse eBay for a refund we paid to your buyer You may need to resolve a buyer's issue, or upload tracking information You may have violated one of our rules or policies Could anyone please give me guidance on recovering my ebay store? But opting out of some of these cookies may affect your browsing experience. Its just a shame they do not seem to go after larger overseas sellers, like they do small Oz sellers. If your account was restricted or suspended because of outstanding seller fees or a refund reimbursement, you can make a one-time payment to resolve the issue. To ensure its truly from eBay, go to your account and check your messages to see if you received a notification there as well. I also feel for you having an indefinate suspension. Here Are the Weirdest Things Swifties Are Selling From the Eras Tour Read this to get MPN meaning, identify item specifics, learn the difference between EAN and UPC, and many more! To be more precise, your account could be suspended or restricted. I'm so confused as to why this would happen, my account is in good standing and I have only ever once had an item removed for the excuse that it was fake, and when I contacted eBay and offered to prove the item was genuine with a receipt no one ever answered, I ended up re-listing the item and it sold to a happy buyer who left glowing feedback. You will find detailed instructions and a list of documents you have to upload in your message from eBay. For example, lots of sellers have been suspended for using the trademarked word velcro in their listings. So do your research, look at what features each marketplace offers, and consider both your ecommerce goals and your budget.Here are a few marketplaces to consider expanding into since youre already selling on eBay: If youre going to be selling products across multiple marketplaces, consider using Sellbrite to stay organized, track inventory across channels, and improve efficiency by creating reusable listing templates, as illustrated above. If your metrics were the problem, follow the above advice and change your way of doing business. It all ties pack to eBays terms and conditions for buyers and sellers. Why eBay Restricts Seller Accounts - LiveAbout Once its active again, you can continue to make money from sales. Please keep in mind that members who are restricted are prohibited from registering new accounts with eBay, or selling on eBay using any existing accounts. 13-04-2014 Under no circumstances should any red soled shoes not by the designer that has copyright, be listed or sold anywhere, including eBay. Much like any other marketplace that operates internationally and gives thousands of people a place to sell their products, it needs to have very clear rules and guidelines. 1. Get all ticket and order data in one place, Make customers happier with real time responses, View performance trends across your entire business, Personalize your service with a 360 view, Speak, solve and delight your online shoppers, The next generation of intelligent, centralized support for eCommerce sellers, Let one of our industry experts show you how eDesk can help your business grow, Over 200 native integrations so you can support customers everywhere you sell, Deliver consistent onbrand customer support across all your webstores, Let customers choose how they get in touch and connect conversation threads in one place, Connect delivery details with orders and message threads alongside your support tickets, Optimise customer service by adding business and logistics insights to your support tickets. This cookie is set by Hubspot whenever it changes the session cookie. Something went wrong. Watch out for spoof (fake) emails about account restrictions or suspensions. As soon as I'm clear to close my account (I had a recent sale) then I will be doing so and taking my sales to my local yard sale market.