'N' of 0 used) - where 'N' = different usage number vs what Central or Partner Dashboard shows. Regenerate Certificates and regarding CAs - For WebAdmin:" in the following KBA:https://www.sophos.com/en-us/support/knowledgebase/120851.aspx. Anti-Virus\logs\SAV.txt, C:\Documents and Settings\All Users\Application Partner/customer is unable to activate any evaluation license by initiating it from the XGS unit under System Administration Licensing Activate evaluations, Activate eval license in "My Sophos" portal, In v19 and later, there have been several security improvements in Sophos Firewall to prevent attackers from getting hold of sensitive information. Axys). Customer when upgrading the units to this version, its default PoE power setting will be set to AT(30). The WebAdmin runs into a timeout while the query is executed (timeout warnings may be displayed in WebAdmin). To find out how Sophos applies DKIM checks, see Known Behavior of DKIM (DomainKeys Identified Mail). Web Filtering only works for Android browser apps. Users can still interact with a protected app via other apps like Google Assistant or via Android system functionality. only the current adjustment rule when converting from UTC to local time. This option uses an alternative message-store that does not interfere with the centralized quarantine. Update the affected SDWAN route to solve this issueOr Use only the Gateway based SDWAN route. I tried to collect the logs for same, but couldnt find any logs during time of error occur. Sophos Data Protection Agent: Installed when deploying Device Encryption. Some thirteen-week reports do not return accurate results for timezones other than GMT. If PureMessage-Sendmail is installed under /opt on Solaris it may display an error message when the /opt directory is group writable. It is known behavior that a hotspot voucher doesn't contain the WLAN password for Bridge to AP LAN and bridge to AP VLAN. If no cache record found it uses the "default" profile. The appliance certificate generated in cyberoam devices uses a weak signature algorithm (MD5) that is NOT supported for appliance certificates in SFOS v19. If you use the "send to dropbox" function in the context menu, the file does not get encrypted. At this point the message could be block by spf or RDNS as the email appliance is not the owner of Domain B and should not be send as Domain B. Even if someone creates a Dynamic Interface, it is not available during the Public IP Address step. Either turn on the service in the Android settings or restart the device. Backups after 18.0 MR 3 are not facing this. This may result in errors when running multiple instances of this program on the same mail-processing host. The Server re-protected events will remain visible, even after unticking the Event type Computer and Server re-protected category. User gets file in use error when opening or saving xlsx files on network location. Form based reverse authentication uses session cookies. This is caused by a problem with the iOS mechanism used for managing the app. Central Dashboard: In environments with thousands of users, the User report may fail to load or export (HTTP ERROR 500), Central Admin: 'Logs and Reports' date behaviour is based off of UTC backend and not customer/dashboard timezone, Sophos Kaseya plugin reports 'Invalid credentials supplied' with valid API credentials, ADsync on-premise utility: Manual sync will trigger an error 409 / Conflict when another sync process is still running. If this occurs, it can be prevented by increasing the setting to a large timeout value for your FTP client. Let us know if there is any limit on adding Threat Exceptions under Protect - Advanced Threat - Advanced Threat Protection. Whenever unread alert counter reaches to 100, switch list page doesn't show further incoming alert count. On the CLI, select option 5. ProblemCertain Sophos SG/XG appliances may become inaccessible except via serial console. The log entry is generated for connection table entries, not from the actual routing.At point of time of conntrack creation SFOS uses any gateway IP as original source address ( example:Port4: 10.24.255.254) When routing is done on L3 , the decision might be to route that connection via Port 2 - but the original source is unchanged. Permanent Solution:- SG afftected models must be upgraded to latest official BIOS version. Follow steps to resolve in KB132109: https://community.sophos.com/kb/en-us/132109. SafeGuard Credential Provider in an environment that requires 802.1x authenticated access, the Sophos Secure Workspace shows animated GIFs as static images without animation. Policy based routes for RED interfaces are not working. Please see KBA for additional information - https://support.sophos.com/support/s/article/KB-000044781, Browsing a website with Microsoft Edge on Windows 10 32-bit systems may result in error 0x80000001. A fix is in progress. X:\), do not apply, Servers running ConnectWise Automate trigger DynamicShellcode mitigation, Firewalls managed by central might show a wrong status if IPS is switched on without a valid Network Protection license, Partner dashboard(PDB) customer inventory and PDB Firmware upgrade will not be supported for FSC regions such as India, Brazil, Canada, Japan, or Australia customers created by partner, Sophos Central Manager: Scheduled upgrades using the v19.5 GA firmware are not applying to firewalls, Default ips policies will not be pushed after upgrade to 18.5 MR 2 under certain circumstances, Central management could not enable after switching firmware with previous version or after Factory Reset, "Loading" error on Firewall rules page after importing WAF rule via config import/export, Central Orchestration Trial license devices are not appearing in SDWAN device list, Central Managed firewall display issues seen with more than 50 groups, Unable to reorder the firewall rule in GROUP Level of Central Management using move button, When user try to upgrade the firmware after accessing XG Firewall from Sophos Central, it get fail in Sophos Firewall device, MDR Reports: For MSP/Flex usage customers - The license section in the monthy MDR report shows an incorrect license count, Shared mailboxes are not supported in the Outlook plugin, First training reminder email not following UI config, Training template Format is not showing correctly on the smartphone, Deleted Users repopulate after being removed, Campaigns which don't have a training associated do not work, Macro Script needs to be adjusted to work properly on Mac OS', Gsuite Categorizing tracking link as suspicious, Microsoft Defender SmartScreen reporting Phish Threat URL as "unsafe", Unable to select-all users in enrollment for users due to large number of available users, Attachment from Campaign does not render some special characters properly, Unable to load the PhishThreat Awareness training from China users, Central Admin goes super slow when creating campaign with a large number of users at a time, Training link returning "Oops, that page can't be found", Can't read modified policy script: cannot negate test pmx_delayed_mail, The concurrency_limit_action option is ignored when running with the process pool enabled (the default setting), Because per-recipient tests split a message into multiple messages, it is possible to scan the same message for spam and viruses more than once, If the policy.siv file is deleted, the PureMessage Manager's Policy editor does not generate the require "PureMessage" command, When synchronizing publications via the Server Groups tab in the Manager, all subscribed edge servers are synchronized, PureMessage Manager will indicate that port 28080 is being used for the HTTPD Service, No support for mail-filtering servers that have different time zone settings In PureMessage, View quarantined message bodies when querying the quarantine on the CSM, If PureMessage is installed without a database server, pmx-qmeta-index may display an error, If the system has more than 8 GB of memory, pmx-pg-tune does not automatically set the shared buffers, Moving the UI pages to a different host when users already have a valid cached cookie may result in login failure, Quarantined messages (50,000 or more) may cause the httpd process to consume excessive amounts of RAM, Display problems in the PureMessage Groups Web Interface, When searching the quarantine via the PureMessage Groups Manager and selecting 500 or 1000 from the Results to Display drop-down list search results are not returned immediately, Postfix rejecting mail after upgrade to 6.4.8, Large list files may not display in the GUI when using RHEL7, searches for pmx_reason names with underscores returns no results, %%PMX_VERSION%% Template not showing the correct SAVI Version, Redis not showing as service on the local services page, Overriding log_to in a milter section of pmx.conf does not work, Unless you have adjusted the settings of either _pmx-qindex_ or _pmx-queue-run_, these scheduled jobs will no longer be displayed in the list of jobs on the *Local Services* tab, Per-recipient tests have significant overhead, Template variables are not evaluated in tests that do matching, Certain operating systems, such Debian and SUSE, specify more than one "127" IP address in /etc/hosts, Some PureMessage updates are extracted into your system's /tmp directory, Shifting to and from Daylight Saving Time (DST) creates a gap in PureMessage reports and causes errors to be logged, The pmx-quarantine reindex --forget-old command does not operate properly, The pmx-qman utility currently does not enforce exclusive access to the message quarantine, The pmx-quarantine and pmx-quarantine list commands only work on the cur and trash folders, When using the --earliest option with pmx-qdigest, the timestamp option value must be enclosed in quotes, If a digest template file is missing during digest generation, subsequent digests may include messages that were included in previous digests, If non-ASCII characters are present in the digest, the digest fields may not be aligned correctly, When pmx-qdigest is run in centralized mode, it only scans messages that have been indexed by pmx-qmeta-index, Memory usage is incorrectly reported by pmx status and ps, Adding a Japanese word to the suspect attachment list may not trigger when the word is in the body of the message, When creating a policy setting for the Groups Web Interface using the pmx-group-policy command, only lowercase characters are allowed, When you create a group list using the pmx-group-list command, the wrong list name is added to the lists selection drop-down in the Policy Constructor, Even if a group administrator has not been granted permission for the Save button in the Message Details dialog box, the button is always visible, clicking the Delete All button on the quarantine Search Results page does not cause the status icon to immediately turn red, The page count displayed with the paging controls at the top right of the Search Results page is only approximate, Subject and Relay text boxes of the Search Parameters sidebar are case-sensitive, Date Range of the Report Parameters musst be spelled with two zeros after the hour value, Input validation is not strictly enforced for the text boxes, Pages in the Message Details dialog box may load slowly, The EUWI treats the quarantine reason as mixed case, while the manager and digest do not, End users may experience an HTTPD error instead of a well-formatted error message when critical RPC errors occur, The user preference settings are currently not synchronized by default, Duplicate entry for Chinese in the Default Language drop list under Quarantine > Configure End User Features, pmx-policy inject fails with an error when used with centralized quarantine, The PureMessage-PostgreSQL install fails if another process has bound the port that PostgreSQL uses, The size of the quarantine database may double during the upgrade, Uninstall does not restore the old MTA if you let the PureMessage-Sendmail installer "override existing sendmail", Uninstall does not clean up the PureMessage user's mailbox on Solaris, If PureMessage-Sendmail is installed under /opt on Solaris it may display an error message when the /opt directory is group writable, Postfix and sendmail are not automatically shut down by pmx-setup, Sendmail can cause errors with QueueRunner.pm if resolving the senders domain takes a long time, For systems using Oracle Communications Messaging Exchange Server, mail transfer agent upgrades must be performed as the root user from the command line, If logsearch recovery indexing is interrupted before completion and logsearch indexing restarts indexing will skip archived logs, it is possible to adjust the Scheduler so that PureMessage data updates from Sophos run less frequently than every five minutes, The pmx-queue run scheduled job uses the same configuration file as the Queue Runner background service, If you are running PureMessage behind a proxy server, the _pmx-mlog-stats_ scheduled job will not be able to send statistical feedback to Sophos, The PureMessage Manager will allow you to create a scheduled job that is invalid without issuing a warning, If there are no scheduled jobs on the system the Scheduler service will not start up, Text on the MTA IP Blocking page of the Local Services tab incorrectly instructs you to start the Blocker Service after enabling IP blocking, In the Manager's Policy Constructor, clicking on Add main rule or Add rule anywhere adds a new rule, even if the user clicks Cancel, Characters outside the ASCII range are currently not considered to be "word" characters, which has significance when attempting to match the \w and \b escapes within regular expressions, An administrator must manually enter list/map IDs in the Policy Constructor for the _pmx_notify_ and _pmx_map_recipient_ actions, The Manager's Policy Constructor does not preserve comments in the policy script that are attached to commands, The ordering of the policy actions can be misleading in the PureMessage Manager's Policy Constructor, Existing publications may no longer work after upgrading, The "Send Support Request" page in PureMessage Manager generates messages that will be sent via the server configured by the _mail_sender_ option, There is no way to select an LDAP list to be added to the policy publication, The PureMessage Manager reports that changes to CDB lists will take effect in 1 minute but the changes do not take effect, When modifying the PureMessage policy by editing the Sieve code directly it is not recommended that the attachment-specific tests be combined using, The pmx_add_header and pmx_replace_header actions allow non-ASCII characters to be entered into header names, If pmx_replace_body, pmx_notify and pmx_add_banner are passed verbatim data from the Sieve script, these actions add the data with non-ASCII characters encoded with UTF-8, Non-ASCII custom marks are not supported in PureMessage, Non-ASCII characters are not supported in the "Quarantine Reason", The pmx-policy inject and qinject commands cannot be used with the centralized quarantine, The pmx_map_recipients policy action does not affect the per-user preferences applied to a message, The pmx-store-expire script does not remove stale mset/* files, The quarantine report collector can take a long time on large quarantines, PureMessage's Log Search Index service does not index messages that have been generated by the pmx-test command, Test messages generated by the pmx-test program are included in reports, A machine that only has the EUWI role installed will issue warnings at startup, PMX not installing with locale not english, Issue downloading the latest installer during upgrade, Different usernames within a Puremessage Unix installation. Then customer can also change PoE power from AF to AT & vice-versa using the xgs-poe utility. The MTA must be stopped manually before upgrading Postfix or sendmail components and restarted after the upgrade is complete, Sendmail can cause errors with QueueRunner.pm if resolving the senders domain takes a long time. Also note that the secure reply (copy) is not encrypted when sent back to client (person doing reply from portal) This would possibly mean that the original message that they wanted encrypted could be in the reply.. The UTM does not know how to process/verify these emails. This is the expected behavior and can only be changed by either allowing the content from the blocked site or blocking the allowed site that contains the blocked resources. Data limit Set on Voucher doesn't restrict new download/connection after quota expire, Legacy issue: Devices fail to disconnect from AP when Connected SSID is removed from AP, Client Vendor filter not working as expected, Dynamic Vlan with sync security is not supported but is user configureable, User is able to enable Sync security on an SSID which is assigned to AP platforms(AP100,AP55,AP15) though the functionality is only supported in APX. Unable to scheduleSUM updatesfrom the Management > Up2date section past31/dec/2019. But the strict policy prevents that, stopping the negotiation before the identity is revealed. New ICMP traffic will be forwarded via updated NAT ID.NAT ID will not be changed for on-going connection during the re-routing. Click Add Exclusion (on the right of the page).4. As a consequence MD5 signed certificates are no longer working for Webadmin and User Portal with Internet Explorer 11. The reason is that this function uses the excluded "Dropbox.exe", Adding members to SGN groups confusing if more than 1000 members are in the group. You can not find/select an IPsec Profile from within an IPsec connection when this IPsec Profile has Aggressive mode enabled and the Connection is using PSK after you upgrade from any version to V17, VPN > IPsec connections> select an upgraded vpn connection> Under Encryption > click on Policy, the old custom policy used for this connection is not listed. The issue can be avoided by using a certificate signed with SHA256. Sharing an encryption key as explained in the online documentation is currently not possible. Either disable web content caching: Go to Web > General settings > Enable web content. : test-1, test-2, test-3, test-4. Some customers have reported Firefox having issues loading Gmail intermittently. Close the app (double-press the Home button and swipe up on the app in the app list) and restart it. As a workaround the Exchange admin needs to disable RTF as follows: 1) Login in to the exchange server2) Open Exchange Management Console3) Go to Orginization Configuration -> Hub Transport4) Select "Remote Domain" tab5) Go to the properties of the Default Domain6) Select "Message Format" tab7) Now you can see the problem is "Determine by individual user setting"8) Change "Exchange rich-text-format to "Never use"9) Click Apply then OK10) Restart Microsoft Exchange Transport Server on every Hub transport server. Update the Red Hat VirtIO Ethernet Adapter drivers to the latest version. Then create a new user and mailbox. When the XG device is set to FETCH mode in SFM and user changes the "Advanced Threat" setting with template, though setting was applied correctly in XG Firewall, SFM event log show failure message. When using SGPortable on a system with a File Encryption module installed, a file might show as Central Dashboard: Edit user Error "Please enter valid first & last name." In this mode connections are only accepted from the loopback interface. Advanced Shell. If the Firewall is registered and central services are accepted by the Central Admin and somehow firewall lost its Central Registration information due to Factory-Reset/Firmware Downgrade.On Re-registration and Enable Central Management, Endpoint already known to the Central and Central Management API considers this as a Bad request as Central Services already approved. Also there is no mechanism right now in xgs-poe utility for this models to increase the power setting from AF to AT. asystest@xyz.local) which works, but not with the NETBIOS format, indifferent of the server. Certain keyword entries may occasionally cause slow processing of large attachments. Also, you must either turn Certificate Validation Off, or add that server's certificate authority by entering the AOL Instant Messenger server's Site address and clicking Get Certificate in the Add certificate from a web site section of the Configuration > Global Policy > Certificate Validation page. and reporting is unable to store value, due to which there is a drastic difference between SF reports and CFR reports. If a campaign is created with large number of users then there are chances of page gets hang and campaign never gets completed. Location. Per-recipient tests are: The envelope-recipient matching test (envelope ``to''). Currently if one assigns a Tag to a non-/32 IP, the policy will not pick up the Tag and follow the additional policy set. The first DNS server configured in the Configuration > Network > Network Interface page must be able to resolve the Active Directory domain. The used base system / environment for the installer, is different as in normal operation and doesnt offer all functions.When you use the LCD program or WebAdmin to shut down or reboot the appliance during normal operation, the system will do a clean shutdown before it reboots or halt.The installer will always force the reboot instead. No L2TP connection is possible to mobile phone with Android (5.0.1 on Samsung S4) or iOS (10).Both negotiated successfully IPsec phase 1 (main mode) but fail negotiating phase2 (quick mode).Log excerpt from /log/ipsec.log, valid both for Android and iPhone connection attempts: After the successful form-based authentication the user is always redirected to the defined path in the corresponding site path routing profile and not to the original requested path of the user. Unable to connect Wi-Fi after Core Agent update to version 2022.1.1.3, Firefox intermittently does not load Gmail, Web browsing and download speeds are slower when Web Control and / or Real-time scanning Internet in Threat Protection is enabled, Uploading larger files to FileVine or other document management systems may fail, Unable to cast when HTTPS scanning is on to Chromecast, Clicking on multiple links multiple times in Firefox generating error - ERR_SSL_BAD_RECORD_MAC_ALERT, Couldnt download - Network issue error with Senso.Cloud and iBoss, Devices being detected as a clone when using VMware Horizon with ClonePrep, Systems running CryptoPro CSP trigger APCViolation alerts, Ransomware Protection compatibility improvements with eFlow, Various types of intermittent networking issues on platforms running Red Hat VirtIO Ethernet Adapter, Internet browsing stopping when resources are low, Folder-based Ransomware Protection exclusions that target a mapped network drive (e.g. Hit Refresh in the browser to see the proper UTM block page. In such cases please use the described workaround. If you find that you are unable to view Flash videos in your network, and you have not explicitly blocked access to Adobe Flash video in your policy, open port 1935 access on your firewall. The managed settings are lost. When a proxy with an incompatible forwarding method attempts to join a Web Cache Communication Protocol (WCCP) service group, the Cisco router correctly detects that an unusable proxy has joined, but it does not update the router's record. We don't have protocol support for Microsoft's RDG-RPC protocol suite which they added with Windows Server 2012 (we only support the "old" MSRPC suite). When trying to assign a key to an object (e.g. Steps to reproduce:1. High availability cluster logs are stored on the same appliance where they're generated. MESH interoperability when manually selecting channels and channel bandwidth, Recommendation: schedule firmware updates to be applied daily or weekly, Manual interaction required when upgrading a Mesh network to version 1.3, UTM wireless firmwares used for flashing have a chance of bricking the AP, UI: trying to register multiple APs in parallel sometimes fails, Users are facing 403 error after updating usergroup name in Azure AD, ZTNA cloud formation stack creation is failing in Osaka AWS region, known limitation, not planned to be fixed, TBD (Win10 64bit and later) - TBD (WinServer 2016 and later) - TBD (W10 32bit/W8.1/W8/W7) - TBD (WinServer 2012/R2/2008R2), Core Agent 2022.4 (WinServer 2016 and later), Intercept X 2022.1.3.3 (HMPA 3.9.0.1391) on Win10 64bit and later + WinServer 2016 and later - Intercept X 2022.1.3.3 (HMPA 3.8.5.36) on W10 32bit/W8.1/W8/W7 + WinServer 2012/R2/2008R2, Intercept X 2022.1.3.3 (HMPA 3.8.5.36) on "W10 32bit/W8.1/W8/W7" + "WinServer 2012/R2/2008R2", Core Agent 2022.3.0.56 (Win10 64bit and later) - Core Agent 2022.3.0.84 (WinServer 2016 and later) - Not planned to be fixed (W10 32bit/W8.1/W8/W7/WinServer 2012/R2/SBS 2011/2008R2), Core Agent 2022.3.0.56 (Win10 64bit and later) - Core Agent 2022.3.0.84 (WinServer 2016 and later), SFOS 19.5.0 GA-Build197 (19.5.0.197) [Anaa], SFOS 19.5.2 MR2-Build624 (19.5.2.624) [Hitra], SFOS 19.0.2 MR2-Build472 (19.0.2.472) [Kamaka], SFOS 20.0.0 EAP0 -BuildXYZ(Build Number) [Taravai], SFOS 19.5.1 MR1-Build278 (19.5.1.278) [Hatutu], SFOS 19.0.0 GA-Build317 (19.0.0.317) [Tupai], SFOS 19.0.0 EAP2-Build271 (19.0.0.271) [BoraBora], SFOS 19.5.0 EAP0-Build93 (19.5.0.93) [Taha], SFOS 19.0.1 MR1-Build350 (19.0.1.350) [Akamaru], SFOS 19.0.3 MR3-BuildXYZ (19.0.3.XYZ) [branch code], SF 18.0 MR5-Build586 (18.0.5.586) [Samal], SFOS 18.5.5 MR5-Build509 (18.5.5.509) [Haiti], SFOS 19.0.1 MR1-Rebuild-Build365 (19.0.1.365) [Akamaru], SFOS 18.5.0 GA-Build264 (18.5.0.264) [Antigua], SFOS 19.0.0 EAP0-Build190 (19.0.0.190) [Tahiti], SF 17.5 MR16-Build830 (17.5.16.830) [Timor], SFOS 19.0.1 MR1-1-Build384 (19.0.1.384) [Aukena], SFOS 19.5.0 EAP1-Build144 (19.5.0.144) [Maiao], SFOS 18.5.2 MR2-Build380 (18.5.2.380) [Dominica.NFM], SFOS 19.0.0 EAP1-Build244 (19.0.0.244) [Tahiti], SFOS 18.5.3 MR3-Build408 (18.5.3.408) [Martinique], SFOS 18.5.4 MR4-Build418 (18.5.4.418) [Hispaniola], SFOS 18.5.1 MR1-GA-Build326 (18.5.1.326) [Cuba], SFOS 18.5.1 MR1-1-Build365 (18.5.1.365) [Cuba.ODM], SF 17.5 MR17-Build837 (17.5.17.837) [Timor.Frag], SF 18.0 MR4-KONICA (18.0.4.519) [Palawan], 2023.16.MR3 (Firmware + Agent): Australia, Webserver Protection - HTTP Reverse Proxy.