At least in my experience, I felt like I was getting just the right amount of information at the right time. Eur 1336 , but must keep the expenditure to a minimum and provide receipts. If you dont want to fill out online forms, you can contact Lufthansa customer service by dialing 516-296-9650. Pre-Pandemic, we travelled a lot through Europe, almost always by plane. Arrived 2 hours Baggage handling at FRA right now is horrendous. I pushed back asking for 100% and after an additional 3 weeks I got a response that they can do 100%, but I need to send the clothes back!?!? Emma Aldridge says an airline lost her luggage on both the inbound and outbound flights of her five-day international business trip. Notified that one bag was delayed in Frankfurt about an hour after arriving in Edinburgh. No, I say! Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. FraportVip Lounge: Terminal 1. My bag got lost by Vueling and they make it next to impossible to submit a claim online. After calling Frankfurt twice, and being on hold for ages, we got one message to say a guitar was on a flight after 8 days - and fortunately my father dropped in at the airport to check again a few days later Just got our 2 expensive guitars back, after 11 excruciating days of little help from Lufthansa. Services: Snacks, Alcoholic drinks, Wi-Fi, Newspapers, Magazines, Internet terminals, TV, Printers, Copiers. Then I remembered reading from one of the travel newsletters I get daily in my inbox to go on Twitter and address it there. Thanks! Lesson 4: airlines cap the damage in case of loss at approx. General notice BTW, I am also a Senator. But we are not going to let it go. Then i stood waiting at the carousel in Frankfurt for half an hour and my bag did not arrive. They gave us a hotel voucher, which we did not use because the hotel did not have AC and was 45 minutes away. Last scan was in Frankfurt. We've had an absolutely horrendous experience with Lufthansa and I would never use them again. Will see if they reply to my claim, but I have low hope that they even respond. Were actually far happier. Location: Terminal 1, between Concourses B and C, Level 2 (Departures), open daily from 6 am to 10 pm, phone +49 69 690 73277Terminal 1, Concourse B, Level 1 (Arrivals), open daily 24/7 hours, phone +49 69 690 70786Terminal 2, Concourse D, Level 2 (Arrivals), open daily from 6 am to 10 pm, phone +49 69 690 72860, - Bank branch- Wheel-chair renting service- Smoking allowed areas- Care service- Help point- Meeting point- Playground- Service point- Disabled access- Baggage wrapping- Shopping boulevard- Rest Area- Silent Chairs- Travel Market- Care Service- Entertainment Gate- Global Blue- Help Point- Welcome Centre. Well - at some point, Iberia decided to remove all of the check large size suitcases from the aircraft (or never loaded them to begin with). Singapore to Manila. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Childrens area, Printers, Copiers. In both cases the bags arrived the next morning, so the delay was essentially a benefit, since I didn't have to take care of bags on my way from the airport and got them delivered straight to my door instead. First, they called that the bags would be delivered to the hotel on June 11th (we arrived on June 9, 2022). No food available on any flights, just a tiny square of chocolate and a small bottle of water. In this case we didnt end up pursuing either avenue: Our priority was just to get our bags back in our possession as quickly as possible, though I am curious what experiences others have had with this. My bag did not arrived to LAx on July 14th. Not that is matters, My bag was delayed 3 1/2 days in October. The bags were then shipped from Tallinn to London via Frankfurt on the same day (Tallinn airport lost baggage services were very helpful and they promised to send it back to London as soon as it landed in Tallinn) and it arrived in London on 14 September according to Lufthansa website. Problem is that they only take 6 people at the time and each group takes around 45 minutes to find bags and both of us have jobs so we are unable to go there and wait for the whole day. I had to make a choice, to leave the bag and rush for my connecting flight or stay and wait or join the queue for "Lost Baggage" and miss my connecting flight. Then on arrival, 6 days and no trace of your bags. Lufthansa showed each step if the way that it was in total disregard for the Montreal Convention and the Consent Order issued by the US Dept. We advised the company handling LH baggage of our Viking itinerary on the ship. Got word on Tuesday morning bag was on flight from LHR. and subsequently left behind my 'cable & wireless' bag (which is a NewsForums Log In Sign Up News Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. Book now. Well the next day we gate checked our stroller and were told we could grab it in London for our 5 hour layover. In case your luggage turns up, youll be informed right away. Had family flight July 2 Barcelona-Frankfurt-Newark- San Juan. First we were told to email [emailprotected] to which I got no response. That takes up sooooo much time at the lost and found line. We quickly had the suit pressed on an emergency basis at an inflated price and made it to the wedding on time fully and properly attired. Notified that one bag was delayed in Frankfurt about an hour after arriving in Edinburgh. I let United and Lufthansa know this. I used AirTags on my baggage. Bus operators. Lufthansa does not respond to any of the United follow-up requests. We got back to our hotel around 230 and the bags with my suit arrived simultaneouslywe were to leave for the wedding at 5. Enter your surname and ticket number (the 13-digit number found on your boarding pass) Describe your luggage in detail (the more details you provide, the higher the odds of your item being found) In case your luggage is retrieved . So I did as a pdf attachement. 2 days go by and I get a phone call. Liability for your baggage and statutory reporting deadlines No answer. For 1 week I've been checked baggage status online until the agent contracted me and brought my baggage to the hotel. We were a family of 5 and bought the minimums, not trying to take advantage of the situation. You are additionally charged for excess luggage. At the very last minute, Lufthansa made us check our carry-on luggage. For more information, please see our So frustrating. LH knew where we were, knew our ports of call, and NO emails such as described above from them. "Lufthansa is facing a hard challenge with ITA, but it is proposing reasonable plans to win it," Giuricin told Reuters, adding ITA remains strong in Fiumicino and Linate but lost much of its business in the rest of Italian airports. Suchen Sie gerne zustzlich online im Zentralen Fundbro, um Ihre Erfolgsaussichten zu erhhen. I think i'd alert the FA and see if they can do anything if you see that your bag isnt near you. Couldn't file insurance claim for my $412 in purchases until I had a denial from LH. and our I travelled Los Angeles to Rome with a connection in Frankfurt. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. In Krakow we were told to check in our baggages because plane was full and ours weren't in European sizes, looked bigger than everyone else. You can submit your reimbursement request here and attach a scanned copy of your receipts and be sure to include your delayed baggage record number. . Lufthansa Lounge Z: Open from 6:00am to 2:00pm. At the 7th day w/o my luggage (and lots of expenses to cover not having my things) I told Lufthansa to simply get it home to the Chicago O'hare airport. Luggage allowances vary from airline to airline. Needless to say they have refused to take any responsibility leaving me nearly 1000 out of pocket. This is a nightmare. 8 years ago Save Having traveled all over the world I am extremely disappointed at the service that Lufthansa provide to its business class travelers. The Montreal Convention covers lost / delayed baggage for 99% of airlines. It first gave the impression the bag would be in the same evening. I filed a complaint and got a response that I've to file a claim in the Lufthansa website (yes, you read that right). I did not get notified on arrival and reported claim of missing bag to Swissport. Immediately following my call with Lufthansa baggage I received an update on the bag July 30th update- Bag #4 was received on July 13th. All of my valuables and essentials plus favorite things and gifts are in there. My experience with Lufthansa that began a week ago has been a nightmare and ended with the Lufthansa agent saying that they are no longer responsible for my bag because they located it and turned it over to a delivery service a week ago. (or copy of mine) send an address Ill put it in the mail. It has certput us off using this airline again. Lufthansa also did not get my bag on a flight out of frankfurt to toronto. Now, when I drive to San Juan airport to speak with human beings, the United luggage reps tell me everyday that luggage will arrive that day drom Newark. I got conflicting information and it took 3 days to get my bag. and videos of bags so people could identify if theirs has arrived. I'm here for two months, and don't have much with me. I still have yet to get reimbursed Lufthansa from a June 25, 2002 flight from Copenhagen to Frankfurt. Less than an hour to connect at Frankfurt, with a mile to walk to the departure gate. A study from consulting firm AlixPartners shows that both Swiss and Austrian Airlines registered solid growth in their hubs in Zurich and Vienna since their full integration into the Lufthansa group, providing evidence that a multi-hub strategy can be effective. I have gone from no information, to false and deleted information. Great article! Please note that only the airline's baggage tracing service is responsible for your luggage and the lost and found office at Frankfurt Airport cannot help in these cases. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Newspapers, Magazines, TV. My case is closed. So much for German efficiency - even at the mothership Frankfurt. The passenger terminal complex at Frankfurt Airport consists of three terminals - T1 with 'Piers' /Concourses B & C and Satellite A (with A & Z gates on separate levels), T2 with Concourses D & E, and the small Lufthansa First-Cass Terminal. Prior to flying that day, we found travel to still be quite orderly and calm, and we had connected at several hubs in Europe. We changed flights at Frankfurt. Guess what? Germany Frankfurt. -No bags showed up in Bologna. Please note it is a non-smoking facility. When the bag was found and received it I asked them to send my bag to Berlin. job. We arrived at MAD 2.5 hour, and check in our three suitcases. I just came back from a trip to Europe where my bags were lost twice. However, Ive increasingly warmed up to the idea, so let me provide some background: We were flying from Sylt to Frankfurt to Dusseldorf with an 80 minute connection (the minimum connection time at the airport is 45 minutes, dont ask me how). on Lufthansa. They are very polite and over the course of the last 20 days have sent nine (9) emails to the airport staff with request for a status update. All were delayed a minimum of three weeks. I got a similar message from Swiss but the baggage folks in Amsterdam told me to wait for the bags from my flight and indeed the bags were on the original flight. I was told they could not get her my luggage to Positano because it would take 2 days minimum and on the online tracker it indicated that I would have left Positano by then. We checked a couple of bags on our recent trip from Sylt to Dusseldorf via Frankfurt, and they ended up being delayed. As feared, her bag didn't make it to Austin. I am disappointed. We traveled from Mumbai to Chicago via Frankfurt on July 8. Within one hour I updated my online information to have my bag delivered to my friend in southern Tuscany as I would be there in 2 weeks and I would make due until then. Bag #3 arrived to LAX on July 6th and supposedly will be delivered to us today. Home; Service . AHS DUS Aviation Handling Services (LH) . And how to get the refund? Can we ask them to pay us for the stuff that we lost? Lufthansa Senator Lounge (Schengen): Open from 05:00 to 22:00. But like many travelers right now, she landed in DC late. We haven't seen our We took taxi to a hotel paid ourselves and got the flight in the morning. I had a similar but worse experience with Lufthansa. Apple told me the air tag is only trackable for 100 meters. What a total disaster! Germany Munich. "At that point, you just can't believe it happened again," Aldridge, who is the director of customer operations for a global software company, said. Sometimes bags are intentionally left off of flight. Appreciate any insights. In September we flew between Florence and Munich with a layover in Vienna. I am very worried about their baggage policy and hope I can get by with a carry-on. Is It Legitimate and Safe to Use? The answer I get from customer care is just to wait, and nothing can be done from my or airlines side in order to find my bag. Lost and Found - Lufthansa Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. The Lufthansa Transfer Service helps passengers with stopovers at Frankfurt Airport and provides the latest information about connecting flights. Hi, my son is having a same issue of delayed luggage with Lufthansa airline. Now after sitting in Montreal for 4 weeks, my baggage was for whatever reason sent back to Vienna. I've heard that going back to the airport to look is one of the better options. We took taxi to a hotel paid ourselves and got the flight in the morning. Rates from 110.00 for three hours or 125.00 for rooms with windows. Most baggage thats missing is found during the first couple of days, but airlines dont hold onto luggage forever. Liquids. A friend has a 20/20 rule: if costs $20 or less, and takes less than 20 minutes to buy, don't sweat packing it. These days you can't even bring necessary items with you in the carry-on due to dumb liquid container size limit. But it was delivered to me only on 23 September (21 days after I started my trip). Reuters, the news and media division of Thomson Reuters, is the worlds largest multimedia news provider, reaching billions of people worldwide every day. Today is October 7th, 2022. i am a seaman, lh lost my baggage, and i am on the ship without private clothes, computer, tools for my job, uniform and a lot of private things, after 6 days i dont have any real reply, only we dont now were is yout baggage. The bags did arrive but I have yet to receive a formal email acknowledging responsibility just we have 30 days . So we went to claim it at lost and found department. Our bracket of 16 will be whittled down to this year's champion. Airport Lost . Book flights with a MCT of at least 2 hours. After calling Frankfurt twice, and being on hold for ages, we got one message to say a guitar was on a flight after 8 days - and fortunately my father dropped in at the airport to check again a few days later as the second one had arrived with no record of its flight, and no notification from the local office. I lost my bag on 1/07/2022 after i didn't find my bag at Istanbul Airport. They seems not to care and they don't feel the customer pain or the stress one had gone through. July 5th. Aldridge said her bag was lost twice at the Frankfurt Airport - Insider Mine was not. No answer. Anyone else experience this? In individual cases, it may be necessary to open your baggage without you being present. However, she waited only 15 minutes in customer service and stayed at Airport hotel. I sent emails every day for 15 days. Our baggage was delayed twice, once in EK 16' summer on Y, once in WY 18" summer on J. Lost baggage at Frankfurt Long story short, I had a direct flight to Frankfurt and my baggage never showed up. We had flown Business Class and were told that our bags had priority. I was staying in London for 2 days so waiting 24 hours for my bag wasnt awful; others were connecting and waited who knows how long for bags to get to their final destination. One third of our 30 day trip was without any luggage. On July 5th Lufthansa informed me that the baggage was found and on its way back to MXP with LH254 flight of same day. I should have just gone back to get it in Rome but I havent had a vacation in years. No announcement at baggage reclaim, we just had to wait until all the cases had been claimed from the carousel before making a report at the desk. Pretty amazing. Tumi luggage with Tracer is a great idea, although it still doesn't mean they won't All good take-aways we had to go 5 days without our luggage. & they knew where it was (frankfurt most of the time) & tried for 10 days to get it back to me, which they did. Instead of getting an update from Lufthansa or the airport, I received a call from a lady in Not to mention their ridiculous 8kg (17 lb) weight limit on carry-ons. Ex. Our Lufthansa Delayed Bag Experience - One Mile at a Time Received email in Glasgow about baggage not being placed on plane in Germany. Several subsequent inquiries were either ignored or said No status change. Got email notification that bag did not make the Toronto flight. My daughter flew from Turkey to Frankfurt and the lay over was cut short so her bag never made it. Our app features a tool that enables you to send letters to inmates from any device! If its not found within five days, Lufthansa will contact you via phone so you can make a list of items that are in your lost baggage. 2 days later I received a phone call at 7:30 am (I was sleeping). I made a report with Eurowings. I will never ever check in any bags again. It's going on 6 months. What I dont understand is the breakdown of electronic monitoring of these bags. Frankfurt can be a real challenge running to a gate in another terminal in 20 min ! Travel analyst Henry Harteveldt previously told Insider that bad weather and staffing issues are two key factors contributing to the travel chaos. I received an update on the Eurowings portal that said my luggage was found, being flown to Toronto on September 23rd and delivery following that. (I travelled to attend my dad's funeral with LHR Luthansa to Montego Bay via connecting flight at Frankfurt and only received notification 4 weeks into my 6 weeks holiday that baggage never left Heathrow. I am going to the airport to get one, if you want one let me know , Ill ask for 2. Interesting that an agent from NAP contacted you without any updates from Lufthansa. I asked them to send my bag to Berlin. It took 6 days to get my bags! 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Following a trip from Ottawa, Canada to Dsseldorf, Germany from August 8th to August 24th, an oversized parcel remains "lost". There is no one to talk to, no one that can do anything. Why is Lufthansa this way. Nothing seemed out of sorts in the airport at that time. I dont feel so alone now. We had to wait 3 days to get our bags. At this point I once again walked to the same door, and over the loudspeaker explained that I had bags that arrived the night before. The bags were not traceable in the Eurowings system nor Lufthansas .The games began with all three entities pretending the others were responsible for the bag . Although it was a simple connection, after landing in Munich and waiting for an hour (at 10:30pm! Lesson 3: a direct flight in first class is no guarantee your luggage will make it Bag We arrived to LAX from Frankfurt on Lufthansa July 2nd. The second flight was delayed to load the baggage in Frankfurt, and Lufthansa requested that carry-ons be checked (for FREE) due to the full flight. Lufthansa Business Lounge (Non-Schengen Gate C16): Open from 06:00 to 22:00. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Newspapers, Magazines, TV. My husbands case arrived one week later, mine 15 days later. I dont think there is any delivery of bags atm. Luggage information - Frankfurt Airport Thanks. Traveled with Lufthansa from DC to Lisbon on July 27 with a connecting flight in Frankfurt. So basically i had a flight from Belgrade to Munich and than connecting flight from Munich to Dublin yesterday. Reworked iitnerary. When they found our luggage, We just experienced delayed baggae on our route ZRH-MUC-YVR-SEA. 2 bags : 2 people $3400 etc. We can't help." Trying to file compensation. See more about our ethics policies here. But I have originals, copies and pictures of tags, receipts, and every boarding pass. Feel free to additionally search online on HaveitBack.com, where you can report your loss and count on the aid of the world's largest lost and found community.
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