We checked in at night and he was still struggling to help. Cancellation and prepayment policies vary according to accommodation type. And when it arrives its dirty, stained and I loose my patience on day 3. We recommend calling ahead to confirm details. When the bread came, butter was rock hard. *Excluding Spa Pedicure, Spa Manicure & French Manicure. Location is good if you like serenity. 2. Guests enjoy exclusive access to Jen Club Lounge. There is a great Hotel Jen Puteri Harbour promotion for families staying at the hotel. - my wifes main course came 15 minutes after my one and had raw chicken on the plate. Are there opportunities to exercise at JEN Johor Puteri Harbour by Shangri-La? Restaurant : Not much choice for breakfast but yeah acceptable. A big Thank you to Chef Siva for such amazing yummy delicious breakfast Thank you Jen Puteri Harbour. Free public parking is possible at a location nearby (reservation is not possible). Taste was alright, but would have been better if it was hot. But what this cafe won me over was with the friendly and smiley attitude of the staff. My family like the breakfast buffets as it has varieties of foods and also special foods for kids. FoodAdvisor.my helps people who know what they want to eat. Very friendly and knowledgeable man. As well as breakfast, Harbour Cafe provides guests with lunch and dinner. In fact, there are three gorgeous infinity pools all of which have the best views out to the Johor Straits and Singapore. Sincerely, Jen, Stayed 2 nights over the weekend. For a Shangri la brand it could have been better.We were given club rooms but no information was shared on where this was and what the service hours and features were like. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. JEN Johor Puteri Harbour by Shangri-La, Johor is located in Nusajaya. In short, lower the expectations to -0. Children talking and laughing could be. Are any cleaning services offered at JEN Johor Puteri Harbour by Shangri-La? We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. You still need to validate for free parking. Long queue. Golden circle app states we can click to request for amenities, non showed up. Staff were friendly and speaks English but you dont see many staff around. What food & drink options are available at JEN Johor Puteri Harbour by Shangri-La? Was going for the special but they told me special no more already haha. We hope to welcome you back very soon . This luxurious hotel is located just a 5-minute drive to the Legoland theme park. 2. JEN Johor Puteri Harbour by Shangri-La - Tripadvisor Although the fitness facilities were nice, the handles did stick and the touch screen experienced. I'm disappointed. No nearby Malls but we had a good time at Paradigm Mall which is 20 mins away. He does not understand English. Chavana SpaHotel Jen Puteri Harbour, JohorPersiaran Puteri Selatan,Puteri Harbour79000 Iskandar Puteri,Johor Darul Takzim, Malaysia. Persiaran Puteri Selatan, Puteri Harbour, 79000 Johor Bahru - Nusajaya. Unfortunately the scary tour continued the very next morning for breakfast. I called to ask for a room further away towards the end. The food is kinda ok. Don't have the wow factor as being told by others. Just amazing. And our rooms were upgraded too upon check in and that was a pleasant surprise! Contactless reception of guests. I am sorry for the inconvenience that may have caused. more, Breakfast, Lunch, Dinner, After-hours, Drinks, Outdoor Seating, Serves Alcohol, Reservations, Buffet, Seating, Parking Available, Street Parking, Valet Parking, Free off-street parking, Highchairs Available, Wheelchair Accessible, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Credit Cards, Table Service, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Dear Journey, Thank you for the wonderful rating on your recent stay at Jen Johor Puteri Harbour. My kids enjoyed the mango bingsu (shaved ice) from the machine, quite a novelty in the cafe. Simple deco in the room which was a nice gesture. In a statement today, the four-star hotel's owner TAR PH Sdn Bhd said this meant that the business was unable to operate. Front office : Empty. 5. Otherwise is a nice hotel, Dear Seaside, Thank you for the wonderful rating on your recent stay at Jen Johor Puteri Harbour. There are park spots for your car, the nearest parking is Hotel Jen Puteri Harbour in 112 meters away from Spice Grill. Housekeeping was horrendous. This luxurious hotel is located just a 5-minute drive to the Legoland theme park. Nothing much around the area, no shopping nothing. We are glad that you enjoyed our service. Hotel Jen Puteri Harbour, Johor | Malaysia Hotel - Golfasian No way to reach them at all if there are any emergencies. Appreciate your good arrangement for the birthday dinner to us. Was going for the special but they told me special no more already haha. The great thing was that after I complained to the F&B manager, they took the bill off and apparently he had an discussion with the restaurant team. 5. If you find a lower rate for this establishment on another website, hurry up and contact our customer service team, through our contact from, in the page's 'Contact' tab. Good location with walking distance to the harbour and shops. However, theres no view if you get the room facing inwards and its relatively close to the adjacent block so you have to pull the curtains every time of the day. A good selection of drinks, appetisers, entrees, and deserts. 6672 Fax: +60 7 560 8999 hoteljen@chavanaspa.com Website: Click Here. Number of Guests. 4. 83,690 were here. I am sorry for the inconvenience that may have caused. Hotel Jen Puteri Harbour Hello Kitty Themed Room Guests can also choose from a selection of wines and cocktails at Sky Bar. Especially the teh tarik and kopi tarik and the roti bakar kaya and the homemade roti canai and the pisang goreng . Very chill so i will go there just for the environment only if you ask me. Overall, it is a very nice place to recharge. So we ordered burgers and dim sum for dinner. The pool is open daily from 6 am to 9 pm. I had the external android device to plug in to watch Netflix but it took forever to load and kept going off. They kept taking away our room card from the socket! The hotel itself: pity the security cum concierge I think guy a foreigner. Sincerely, Jen. We brought our own bags up to 2nd floor to check in. That alone soured my experience at Habour Cafe which was a pity as it had excellent food and the other service crew were excellent.More, Ill make it short. Service is excellent, clean rooms. The club room was gone, breakfast wasnt as great and a need to pay for drinking water (for replenishment), Dear Takewee, Thank you for sharing your feedback with us as we need to continue to serve you better in the future. All rooms are spacious and come with the option of a king bed or twin beds. Hotel Jen is the only waterfront hotel at Puteri Harbour and is surrounded by an endless number of restaurants and shops. We were there for our anniversary. Sincerely, Jen. is a standard room, with the added bonus of Club perks. There is a sofa beside the window with the dock view which was really nice. The hotel itself is super long. When making your reservation you'll receive discounts and free services. We hope to welcome you back to our hotel very soon. The food was amazing. This air-conditioned room has a seating area fitted with a flat-screen satellite TV and a work desk. Bed and pillow is comfortable. Can a vegetarian person get a good meal at this restaurant? Gym equipment were sticky (nice view tho) and no towels and drinks.no one was manning the gym. We hope to welcome you back to our hotel very soon. The popular Johor Premium Outlets and Senai International Airport are both a 35-minute drive away. 3 different depth of pools all to our liking. We hope to welcome you back to our hotel very soon. Parking is a little disturbing as the hotel staff asked for your room key before allowing you to park in. This luxurious hotel is located just a 5-minute drive to the Legoland theme park. The drinks were superb. at 11am which was a little shocking. You made my stay a beautiful one.More. The security at the front of the hotel is a joke. Very chill so i will go there just for the environment only if you ask me. Firstly, there were no hangers provided in the wardrobe, which made it difficult to properly store our belongings. To make it simple, HARBOUR CAFE BREAKFAST was amazing. Our request for sanitiser during booking was not acceded too. Near to Legoland; about 7 - 10 minutes drive. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. The property's host of recreational offerings ensures you have plenty to do during your stay. Keep distance. The environment is superb! This double room features a seating area, air conditioning and flat-screen TV. You still need to validate for free parking. 5. They were also helpful when we called to ask for certain items. staff looked super overworked and running around. The salad bar had fresh prawns initially, but when we walked the second round, it was gone. Own or manage this property? Does JEN Johor Puteri Harbour by Shangri-La have airport transportation? We might return. Not even sashimi was served. Sincerely, Jen. JEN Johor Puteri Harbour by Shangri-La welcomes guests with a rooftop swimming pool, a fitness centre and free WiFi access in all areas. There was a new year count down concert near the hotel which is quite loud in the night. These suites come with a king bed and with the included daybed can accommodate up to 3 people or even families with 2 small children. Your concerns have been shared with the respective division for further improvement. Room facing the cove was great. If they are not halal certified there are a number of places to dine in the same building. varies each night, so best to check on arrival. We hope you're having a wonderful day. Dear Miffy, Thank you for sharing your feedback with us as we need to continue to serve you better in the future. Shangri-La Resorts. We recommend calling ahead to confirm details. Trip.com website did not provide any option to buy breakfast and breakfast was over by the time we came down but the meals at Koan (located at level 1 diagonal to the reception) were good and tasty, plus the manager was very hospitable. I am sorry for the inconvenience that may have caused. Toilet moldy. wanted to do celebration here. There's the Mana food court right below but we ran away after seeing cockroaches running around the table and the food trays. Overall, it is a very nice place to recharge. The food was well prepared and the service staff provided a great service to my family. Not worth the effort and I definitely will not go ahead.More, Dear Cheng keong, The seating area is fitted with a flat-screen satellite TV and a work desk. Click here to see the latest hotel prices now. Toilet moldy. The seafood marinara was not fresh! SkyBar Bar & Restaurant is rated accordingly in the following categories by Tripadvisor travellers: Persiaran Puteri Selatan, Puteri Harbour Block 3, Level 4, Hotel Jen Puteri Harbour, Johor Bahru 79000 Malaysia.