This has been over the past week or so. Don't use a folder exclusion. If you make a real-time scanning exclusion for say "C:\test\test.exe" in the Threat protection policy (or global exclusions), then this will be picked up by NTP. File or folder (Windows). Warning Exclusions may significantly reduce your protection. You can exclude files, websites and applications from scanning for threats, as described below. Code in this location is not scanned. But I would like to know what causes the myexe to be detected as a file of suspicious behavior. Under Protected domain, click Create new and create an address group for the mail server's domain name. If you want exclusions from exploit checking, do as follows: Specify the item or items you want to exclude. Thank you for your feedback. All files and folders underneath C:\foo, including C:\foo itself. Always use the following permalink when referencing this page. Exploit Mitigation (Windows). Telegram Messenger Not Connecting When Any Web You can use variables when you set up scanning exclusions. If you want to exclude files or folders only for some users or devices, you can do this using an Endpoint Threat Protection policy. However, you can exclude IP ranges by using regular expressions. Central Endpoint: Scanning Exclusions for Specific Users - Sophos Techvids Updated Applies to: Sophos Home for Windows and MacOS Important: Exceptions and exclusions are added at your own discretion. If the rule doesn't exist, go to Email > General settings, click Switch to legacy mode, and click Switch to MTA mode to create the default firewall rule. I could see from websites that one way to get over this is to 'authorize' the exe and hence the application. Follow our links to learn more about using exclusions safely and effectively on your operating system: These examples show you how best to use exclusions to deal with common issues. Select the company and hit Launch Sophos Central. Adding Scanning Exclusions is the easiest way for customers to allow blocked applications, websites or Potentially Unwanted Applications.Skip ahead to these sections:00:12 Overview00:44 Exclusion Types03:40 Scanning Exclusions05:20 Intercept X Exclusions07:00 Policy ExclusionsRelevant Documentation:https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/GlobalSettings/GlobalExclusions/ExclusionVariablesWindows/index.html#using-scanning-exclusions-safelyhttps://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/GlobalSettings/GlobalExclusions/MitigationExclusionsVariables/index.htmlJoin our Sophos Community at community.sophos.comMore helpful videos at techvids.sophos.com Have you checked the following things: That you have decryption bypassed/disabled for iOS devices if "inspect HTTP and decrypted HTTPS" and/or "Decrypt HTTPS during web proxy filtering" is enabled in the firewall rule that allows the iOS device?That in the TLS/SSL Inspection Rules, you are not attempting to "Decrypt" iOS device in the settings. 3. Select a Central Admin Portal location. This is obviously very much a workaround and my fear is that many more (if not all) of our customers PCs exhibit this behaviour at the same time! Specify the item or items you want to exclude. Scanning exclusions may significantly reduce your protection. Setting scanning exclusion for Volume Shadow Copies The recommended workarounds are listed in each scenario. Sophos Support can give you a detection ID and you can then exclude the false positive detection. Essentially this is not a change of UTM / Sophos, instead something happend in your setup or Windows changed the method to update. Component versions are Sophos Core Agent v2022.4.3.1 & Sophos Intercept X 2023.1.0.79. For example: "foo." Connect with Sophos Support, get alerted, and be informed. Benedict from the Sophos Community shows you how to create Scanning Exclusions in Sophos Central. Automate adding users and devices - Sophos Central Admin Thank you for your feedback. Product and Environment Sophos Central Server Core Agent Sophos Central Windows Core Agent In Sophos Central, add the exclusions in Global Settings > Global Exclusions. For example, you might want to exclude an application that is incorrectly detected as a threat until the problem has been resolved. Example: %PROGRAMFILES%\Microsoft Office\Office 14\Outlook.exe. https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/index.html?contextId=email-cloud-hosted-mail-server. One single character. If the same behavior occurs again on your sub-estates, this doesn't trigger a detection. For example, if you have an application that encrypts data, you might want to exclude it or you might want to exclude folders used by backup applications. If you want them to apply only to certain users or servers, use the exclusions in Sophos Central Admin policies instead. You can set up the following types of exclusion: Exclude files or folders from scanning. Sophos Central Server: Automatically excluded third-party products, Sophos Endpoint Security and Control: Exclude Windows items from scanning, Sophos Endpoint: File and folder exclusions do not work, Active Directory (Domain Controller, Windows Server 2008 R2, 2012, and 2016). Sophos Central Public Update Cache using FQDN Why is this magically an issue all of a sudden with Be careful if you use this variable to set up exclusions as it reduces your protection. Only use them if you understand the risks. https://docs.sophos.com/central/customer/help/en-us/index.html?contextId=scanning-exclusions-Windows. You can copy a Detection ID from a detection event in Sophos Central Admin. Can this be done from a command-line command? Help us improve this page by, Exploit mitigation or ransomware wildcards and variables, Malicious Network Traffic Prevention (IPS) (Windows) exclusions, Manage settings for Sophos Central Self Service, Impersonation Protection and VIP Management. How to add Sophos AMSI Protection exclusions for blocked content? How is the Sophos Central Administrator informed about an action being blocked by Sophos AMSI Protection? A process exclusion will ignore everything that the process touches or loads, including other non-excluded files, network connections it makes or does, and so on. On Windows guest VMs protected by a Sophos security VM, you can exclude a drive, folder or file by full path. If it is at the end of a string it can match zero characters. When Task Manager is launched it shows 97% of RAM is used up and a majority of that is by the Sophos SSPService. You can exclude applications from protection against behavioral exploits. If you exclude files from scanning, we'll still check the excluded items for exploits. Scenario Steps to consider; False positive: An entity, such as a file or a process, was detected and identified as malicious, even though the entity isn't a threat. It's risky to generalize the exclusion to cover more files and folders that you need to. Always use the following permalink when referencing this page. Specify the exclusion using the same name under which it was detected by the system. See, To stop checking for an exploit that has been detected, use a. matches "foo" and "foo". We will cover how to exclude 'known' applications (applications that the Sophos Endpoint detects as installed business applications) and 'unknown' applications (applications that are not categorised by the Sophos Endpoint as business applications but may still require exclusion). How do we get to know that and how do we get rid of that behavior from that exe? The exclusion is added to the scanning exclusions list. Questionwhen you entered the path for the Global Exclusion, did you enter both the long form and short form? Sophos Central Endpoint and Server: CryptoGuard Suppose you have an application, such as c:\appfolder\app.exe, that has performance issues when it reads from or writes to a specific location, such as c:\datafolder\. We have had several complaints from different Sophos Intercept X Advanced users that their Windows 10 PCs are running extremely slowly. Create your password. Open the welcome email from Sophos. Add Azure AD as an identity provider in Sophos Central. My team delivers an exe (say for example myexe.exe) to a company which has Sophos antivirus installed in all user's PCs. Note that your exclusions usually apply to network shares by default unless they're drive-specific. Now malware with an .exe extension wont be blocked. 1997 - 2023 Sophos Ltd. All rights reserved. Your Sophos Partner might have selected this for you. You might no longer need exclusions that were used to fix an issue or comply with a third-party vendor's recommendations. Make your variables as specific as possible. I was able to locate the following article which may shed some more light on this issue. If you're adding exclusions, or you've seen warnings about your exclusions in Account Health Check, see Using exclusions safely. You can specify websites for exclusion using IP address, IP address range (in CIDR notation), or domain. Process (Windows). Your data is stored in this region. You can add specific scanning exclusions for network shares. Add the remaining time on the older licenses (50 licenses x 6 months = 300) to the time on the new licenses (50 licenses x 12 months = 600). Configure the mail server to allow email relay with Sophos Firewall. If you set up a scanning exclusion for C: it excludes all of your C drive. Sophos add file exclusion to antivirus scanning Number of Views 1.96K. You can use wildcards and variables. Exclude from checking any process that runs from an application (Windows). We recommend that you don't set up an exclusion for a whole drive. You can use the wildcards ? Skip ahead to these sections: 0:00 Overview 0:33 Clone the Base Policy 1:20 Add Users 1:41 Add the Exclusion 2:45 Enforce the Policy Sophos Central Admin: Threat Protection Policy: Upload the mail server certificate as follows: Upload the Certificate and Private key files. Set Route by to MX. Help us improve this page by, Exploit mitigation or ransomware wildcards and variables, Malicious Network Traffic Prevention (IPS) (Windows) exclusions, Manage settings for Sophos Central Self Service, Impersonation Protection and VIP Management. Long filename/path, and you have only excluded the short filename/path. Always use the following permalink when referencing this page. Click Activate Account. Sub-estates won't be able to add to the Global exclusions list from Global Settings. When we try to access the PCs via Datto RMM WebRemote or Splashtop the connection is unsuccessful. How do I programatically add a file to Sophos's exclusion list? For example, to exclude a /16 range: https://docs.sophos.com/central/customer/help/en-us/index.html?contextId=global-exclusions. If an option is locked, global settings have been applied by your partner or Enterprise administrator. Please visit our User Assistance forum on the Community to share your idea!https://community.sophos.com/community-chat/f/user-assistance-feedback. Exploit exclusions (Windows - Local exclusions) - Sophos Home Help Go to Email > General settings and verify that the firewall uses the MTA (Mail Transfer Agent) mode. SSPService.exe consuming huge amounts of RAM - Sophos Community If I manually stop the services: Sophos File Scanner, Health, MCS Agent, MCS Client, Network Threat Protection and then EndTask the System Protection Service this reduces the memory usage and allows me to connect remotely. IBM Aspera Connect does not work with Sophos antivirus web control I have a similar question. Find more information about PUAs in the Sophos Threat Center. Heartbeat C2 connection. Note: You will need administrator access to make these changes to Sophos. Check that you need all your exclusions. We recommend submitting a sample to Sophos Labs if you are unsure whether a file safe to exclude or not : Sophos- Submit a Sample Note that I work at a company where Sophos Anti-virus is installed on most people's PCs. We recommend that you don't use this wildcard by itself. Jan 17, 2023 Learn to use exclusions safely. Exclusions can be made in both consoles after a CryptoGuard detection on the affected application. Click Yes. The table below shows variables and examples of the locations they correspond to on each operating system. The exclusion is added to the exclusions list. I'm a software developer for a team that distributes an exe (let's call it myexe.exe) that is getting flagged by Sophos Anti-virus for suspicious activity. Sophos add file exclusion to antivirus scanning 1. Here's an example: Click SMTP route and scan. the problem is that the endpoints are on completely different . You can also exclude by Detection ID. For example, if you set up an exclusion using just this wildcard it excludes everything in every folder from the root of the drive down. Please copy it manually. It adds an exclusion for the Detection ID associated with this specific detection. It will remain unchanged in future help versions. It's risky to generalize the exclusion to cover more files and folders that you need to. Excluding Windows items from scanning - Sophos Support This myexe has been detected by Sophos as a file exhibiting 'Suspicious Behavior'. Note that *. You can exclude a drive, folder or file by full path. You can use the wildcards * and ? For File or folder exclusions, in the Active for drop-down list, specify if the exclusion should be valid for real-time scanning, for scheduled scanning, or for both. Exclude previously detected malicious behavior exploits (Windows). Jelan from Sophos Support describes how to create scanning exclusions for specific users in Sophos Central.Skip ahead to these sections:0:00 Overview0:33 Clone the Base Policy1:20 Add Users1:41 Add the Exclusion2:45 Enforce the PolicySophos Central Admin: Threat Protection Policy:https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/ConfigureMalwareProtection.htmlSophos Central Admin guide:https://docs.sophos.com/central/Customer/help/en-us/index.htmlJoin our Sophos Community!https://community.sophos.comHave a suggestion for a new video? Paste the Detection ID you copied in Sophos Central Admin. Configure Sophos Firewall to route emails through a cloud-hosted mail server. If you want to exclude files or folders from scanning only for some servers, you can do this using a Server Threat Protection policy. See Threat Protection Policy. AMSI Protection (Windows). Adding exclusions reduces your protection, so we recommend that you use policies to target users and devices where the exclusion is necessary rather than using this global option. You can exclude any process running from an application. Create an MX record pointing to your mail server for the protected domain. If you're adding exclusions from threat protection, or you've seen warnings about your exclusions in Account Health Check, read these guidelines to stay safe. https://docs.sophos.com/central/enterprise/help/en-us/index.html?contextId=global-exclusions. Don't exclude folders where malware is often found, such as system files or startup folders. but only for file names. Things are back to "normal" again for the moment A newer version of Splashtop has been released recently, showing some improvements for customers. Please submit the file to Sophos here and if it not malware in nature and is being flagged then an update can be pushed out, however if the exe does do things that are classed as suspicious it might be best to see if you can write the program to work in a different maner. > Please copy it manually. i.e, C:\Program Files (x86)\Splashtop\Splashtop Remote\Server\log\, C:\Progra~1\Splashtop\Splash~1\Server\log\. For example, you might want to exclude an application that has been incorrectly detected as behaving maliciously. This article provides an easier way to make exclusions via the Devices list. See Using exclusions safely. If malware gets onto the device another way, we can still detect it in the datafolder directory. Your browser doesnt support copying the link to the clipboard. Turn on SMTP relay for the WAN zone and specify the relay settings for the mail servers. New Sophos Support Phone Numbers in Effect July 1st, 2023. It will remain unchanged in future help versions. You can exclude specific network traffic from inspection. What is it being detected as? Click Add Exclusion (on the right of the page). Sophos Central Admin: Event types and descriptions for Sophos Central API. 3. Review remediation actions that were taken for the detected entity. You can set up the following types of exclusion: If you exclude files from scanning, we'll still check the excluded items for exploits. See Stop detecting an application. You can exclude applications or folders from protection against ransomware. This video takes you through setting up exclusions. Our company where this exe is developed does not have Sophos installed. The only protection youve removed is scanning of the files the app writes. All files or folders contained in C:\foo named *.txt. Sophos Firewall then relays outbound emails from your mail servers to the internet. Manage exclusions for Microsoft Defender for Endpoint and Microsoft Sophos A process exclusion will ignore everything that the process touches or loads, including other non-excluded files, network connections it makes or does, and so on. Any file or folder with more than 11 characters in its name will have an MS-DOS compatible short filename/path to . If you're adding exclusions from threat protection, or you've seen warnings about your exclusions in Account Health Check, read these guidelines to stay safe. The following games have been identified as being incompatible with Sophos Home. Thank you in advance for your help. Help us improve this page by. Point the mail server's MX record to Sophos Firewall. Always use the following permalink when referencing this page. Help us improve this page by, Configure protection for cloud-hosted mail server, Cloud-hosted mail server: Network diagram, Configure the email mode and mail server host, Set up Microsoft Office 365 with Sophos Firewall, Configure the quarantine digest (MTA mode), Protect internal mail server in legacy mode. Exclude the app by using its SHA, if available. You see the reason Range in your Log entry. Under SMTP TLS configuration, for TLS certificate, select the mail server certificate. Exclude websites from checking (Windows/Mac). We'll still check the excluded items for exploits. At install time, I want to add an "Exclusion" for myexe.exe to Sophos Anti-virus so that Sophos Anti-virus doesn't flag myexe.exe for suspicious activity. See Server Threat Protection Policy. Your browser doesnt support copying the link to the clipboard. Using exclusions safely - Sophos Central Admin Windows scanning exclusions - Sophos Central Admin Configure protection for cloud-hosted mail server - Sophos Firewall Our company where this exe is developed does not have Sophos installed. Sophos Endpoint: File and folder exclusions do not work Activate Your License - Sophos Central Admin Click Add or Add Another. How is the user informed about an action being blocked by Sophos AMSI Protection? Exclusions are stored in machine.xml but I wouldn't advise anyone to start adding entries to that, service restarts will be required, etcDefinitelydragons there! A trailing backslash symbol \ is needed at the end of a folder exclusion. If possible, enter the full path from the application, not just the process name shown in Task Manager. Global Exclusions - Sophos Central Admin Howto: create a scanning exclusion in sophos central that also works in subfolders Olaf Skarabis over 6 years ago Hi, i am new with sophos and also with sophos central and i am nut sure howto generate a scanning exclusion that also worked for subdirectorys. matches all files without an extension. I'll come back with an update when I have one. Only use them if you understand the risks. It is not currently possible to exclude a range of IP addresses using the CIDR format. All exclusions can increase the risk to your systems. Go to Rules and policies and verify that the default firewall rule named Auto added firewall policy for MTA exists. Recommended vendor exclusions for use with Sophos products on Windows Specify the exclusion using the same name under which it was detected by the system. This example shows a mail server hosted in the cloud, and how to configure email settings and an SMTP route and scan policy. These are not added to the global exclusions list you can view and edit in Sophos Central Enterprise. Add and sync users with a directory service. You can still stop detecting applications, exploits and ransomware from events. Exclude localhost (127.0.0.1) from websites a. just remember to include the trailing \ otherwise Sophos takes it as a FILE exclusion. See Process exclusions (Windows). Global exclusions pushed from Sophos Central Enterprise are merged with the Sophos Central Admin list. It will remain unchanged in future help versions. However, if the behavior is different, for example different paths or files, the Detection ID is different and requires a separate exclusion. Sophos Central: Create Scanning Exclusions - YouTube Add the new licenses to the older ones. 2. Exclusions may significantly reduce your protection. By default this uses the SHA. A trailing backslash symbol \ is needed at the end of a folder exclusion.