With just a few clicks, youll be able to find information and answers in the form of articles, videos, and downloads (currently in German and English). and our The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Approval is restricted to brands / businesses who create or manufacture a finished product using Swarovski crystals. } EXCEPT FOR BODILY INJURY (INCLUDING DEATH) AND DAMAGE TO REAL PROPERTY OR TANGIBLE PERSONAL PROPERTY, SWAROVSKI SHALL NOT BE LIABLE FOR MORE THAN THE AMOUNT OF ACTUAL DIRECT DAMAGES SUFFERED BY YOU, UP TO THE AMOUNT CUSTOMER PAID FOR THE PRODUCT(S). We may give you the option of checking the availability of certain Products and reserving Products in specified Swarovski Stores through the Website (Click & Reserve). When you use this Website, you are responsible for maintaining the confidentiality of your access information and for restricting access to your computer. Vouchers and customized Products generally cannot be replaced or returned. 2.2. Taxes and shipping are calculated at checkout. Unfortunately not. }, Swarovski Approved Customers Only - Please login to your account. e) if We receive a negative credit alert when you pay by your credit card; You agree to accept responsibility for all activities that occur on your computer relating to any use of the Website or any purchase of Swarovski's Products through your computer. Swarovski is an upscale jewelry brand that was founded in 1895 in Austria. These businesses must also be using Swarovski Crystals to create a finished product and not using them loose as part of a service. if ($form.find('.form-group.has-error').length > 0) { No variance from this policy will be allowed except as may be otherwise communicated at the time of the Offer, or where legally required. Swarovski will screen your personal data with relevant export control and sanctions lists. Your browser blocks cookies, please enable cookies and reload to continue using the website. Returns and repairs - Swarovski Optik AVAILABILITY After September swarovski no longer want crafters to use their name and you will not be allowed to use "swarovski" or "crystals from austria" in your listings. Are you a brand or business that creates or manufactures a finished product and are willing to sign a Brand Control Agreement with Swarovski? var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); Cookie Notice If you have been successful at this stage, your application is provisionally approved and full onboarding with Swarovski takes approximately one week. delivery costs etc.). If you are willing to accept the new brand restrictions and sign a Brand Control Agreement with Swarovski, we can continue to supply you with Swarovski Crystals: Any business wishing to continue to use Swarovski Crystals are now required to complete the Application Form at the bottom of this page. Shipping is always free and returns are accepted at any location. You, and any use of this Website or Product purchase, will be subject to the version of the GTCs in force at the time you order Products from the Website. Some parts or all the Website or Products may not be available to the general public, and we may impose eligibility rules from time to time. If you use Klarna as a payment method, you may have the option to use different products of Klarna. message: messages.join('
'), Sign up to the Swarovski Club today and receive 10% off* on your next online purchase (full-price items only). Not buying anything hereafter and highly not recommended. message_en: 'The number of characters for this field must be between 0 and 35', It is at the discretion of Klarna to determine if you are eligible to use Klarna as a payment method and to tailor the payment options for you. Copyright 2021 Swarovski. Highly disappointed. a) non-availability of Product(s); Alternatively, if for example you want to see all of the information about a particular product, or you already know that your binoculars, rifle scope, or spotting scope requires expert repair, you can also navigate through the system using the four categories: Here are the three most common questions that customers like you have asked via our platform over the last year: Using an adjustable lens within the optical system. Swarovski has begun the process of merging its B2B and B2C businesses. b) In the event prolonged inactivity causes your connection to the Website to fail, your selection of Products may be lost. validators: { a) When placing an order, you can use the Guest Check-Out, or you may register with Us. Website and social media links, where your finished products can be viewed for sale, is a great way to evidence this. Any commercial use is forbidden without prior written permission from Swarovski. 800-426-3089prompt 2E-Mail info-us@swarovskioptik.com, Product & Technical Services, Tips & Care, Tutorials, Downloads, Declarations of conformity. For your security, the billing name and address must match the credit card or other method used for payment. Accordingly, if you live in these states, the above limitation on implied warranties does not apply to you. With receipt of the Product all risk of damage to, or loss of the Product shall pass to you. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); IN ANY ACTION UNDER OR RELATED TO THIS AGREEMENT, SWAROVSKI SHALL NOT BE LIABLE TO YOU FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY OR NOT AND WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE: 1) THIRD-PARTY CLAIMS FOR DAMAGES; 2) SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES; OR 3) LOSS OF PROFITS, BUSINESS, REVENUE, GOODWILL OR ANTICIPATED SAVINGS. Bluestreak Crystals. Please apply by completing the application form on our website. 12.5. delivery costs etc.). This web site has in no way been approved by Swarovski A.G. You are not eligible to use the Website or Products if doing so would violate any U.S. law or regulation, including but not limited to export controls or restrictions. 7. The arbitrator's award shall be final and binding and judgment on the arbitrator's award may be entered in any court having jurisdiction. This Website may not be used by persons in jurisdictions where access to or use of this Website, or any part of it, is illegal or prohibited. That will benefit your business because your products will contain the highest quality crystals and therefore the quality of your own product will be elevated. You agree to inform Us immediately at. Swarovski Rolls Out a Rebrand and Store Redesign | BoF 6. 24-hour customer service - Swarovski Optik . Last revised October 2021 If you have asked to collect the products from Our Swarovski Stores, you can collect them from Us at any time during the opening hours of the relevant Swarovski Stores. Provided We do this, We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact Us to terminate the contract and receive a refund for any Product(s) you have paid for but not received. We will be able to discuss all changes with you in detail latest in the first quarter of 2021 and thank you for your patience in the meantime. Despite numerous attempts to recover my ring, both through customer support and direct contact with the location, I have been unsuccessful in locating it. The Swarovski Group monitors the use of its trademarks and will take adequate measures to enforce against any form of intellectual property infringements. We are free, without liability, to refuse your offer to purchase for any reason in compliance with applicable laws. When you create an account with Us, We may ask you to create and use a password to be able to access your information the next time you wish to purchase a Product. Phone: + 1-800-426-3088 At this point your existing account is updated or a new account is created for you so that you can purchase Swarovski Crystals from our website. A link has directed you to this review. if (!value.trim().match(new RegExp('^[a-zA-Z0-9]*$', ''))) { Each of the Sections of these GTCs operates separately. Include the number of returned articles and the reason for return. Are you a brand or business that creates or manufactures a finished product and are willing to sign a Brand Control Agreement with Swarovski? var removeDateMoleculeError = function(molecule) { Important note: The only exception to this rule is if you are creating / selling Press-on Nails and do not work on real / acrylic nails at all. If the Product is available, it will be reserved for you for two (2) business days from notification to you, in accordance with Section 2.3. If you choose the Click & Collect option, title in the Products will pass to you at the date and time of collection of such Products in the designated Swarovski Store following receipt of payment. notEmpty: { 10.3 Indemnification In case of an error on at least one field we disable the submit button manually */ I had a HORRIBLE EXPERIENCE with Swarovski Customer service when I tried to order a bracelet using a Gift Card. If you work in an industry that has anything to do with sparkle; whether its jewellery, chandeliers, showbusiness, cars, home furnishings, fashion design or cosmetic beauty, odds are you are aware of Swarovski and their famous crystals. We are reputable, knowledgeable, and have a world-wide customer base with thousands of satisfied . By ordering Our Products, you indicate that you consent to and shall comply with: This Website may only be used by persons residing in the USA. You can track your return parcel with the link provided by the return carrier. In order to be able to offer you Klarna as a payment method, We need to pass to Klarna your personal information (name, billing and shipping address, email, phone number, date of birth, bank account or card details, personal ID number and order details). Note that Click & Reserve, and Click & Collect shall not apply to orders of Pre-Order Products. If the institution that issued the credit card refuses to authorize payment to Us, We will not accept your order and We are not liable for any delays or for failure to deliver and We are not obliged to inform you of the reason for the refusal. Thank you, you have successfully subscribed to our newsletter! If the cancelation is still possible you will be asked to confirm the action. Swarovski attempts to post accurate information, but errors may sometimes occur. I called the store and left a message. message_en: messagesEN We may give you the option of checking the availability of certain Products and reserving Products in specified Swarovski Stores through the Website (Click & Reserve). \\u3000\'\\-]. f) if there is reason to believe that you are in breach of the GTCs; READ THIS SECTION CAREFULLY. messagesEN.push('The order number must only contain alphanumerical characters. The changes led to the company cutting 6,000 jobs. We reserve the right to change the Products offered for sale on the Website at any time without notice (but such changes will not apply to Products in respect of which you have submitted an order). Authorised Swarovski Distribution Partners, Approval is restricted to brands / businesses that create or manufacture a finished product using Swarovski Crystals, and are willing to sign a Brand Control Agreement with Swarovski -, If you don't meet the requirements or choose not to apply, we sell a wide range of high-quality brands of crystals by Serinity, Preciosa and Estella, which can be purchased via our online shop without any restrictions - for more information see. Payment Methods From October 2021 onwards, we can only sell Swarovski crystals to customers that have been approved by Swarovski. For items which come in a single box (normal set), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Note that if you choose the Click & Collect option and your Product is available for same day pick up, you will be charged immediately. This is because there is no finished product and crystals are applied as part of a service. One Kenney Drive If you work in an industry that has anything to do with sparkle; whether its jewellery, chandeliers, showbusiness, cars, home furnishings, fashion design or cosmetic beauty, odds are you are aware of Swarovski and their famous crystals. Swarovski wishes to protect its brand and avoid confusion in the marketplace. The rights of the consumers based on the consumer protection laws and product liability regulations in force are not affected by these GTCs. Additional information on the Intellectual Property rights of the Swarovski Group can be found in Our Terms of Use. Ultimate Guide To Buying Swarovski Crystals | Swarovski Beads If the order is not collected within seven (7) business days of Us sending you a confirmation email, in accordance with Section 2.3., We will assume that it is unwanted and return the order, in which case Section 7.2. below will apply. 10. If for any reason a claim proceeds in court rather than in arbitrationboth you and Swarovski each waive any right to a jury trial. return true; Over the past months Swarovski has been reviewing all fields of activity worldwide to ensure that they are in line with the new strategic direction and economic realities. After you have submitted your Product order, you will receive an order confirmation email with your billing and delivery address, order number, details of your chosen Products, final price and shipping mode. Note that Products in your shopping basket and on your Wishlist are not reserved and may be purchased by other customers and/or removed from your shopping basket. The Products ordered will be delivered to the delivery address you provide by Our contracted delivery service. If the items returned bring the remaining total below the minimum purchase level of the offer, then the discounted amount will be deducted from the refund amount. Shipping } On My Service from Swarovski Optik, you can: search a comprehensive knowledge base of over 350 articles on general topics, product information, repairs, and much more. If you are willing to accept the new brand restrictions and sign a Brand Control Agreement with Swarovski, we can continue to supply you with Swarovski Crystals: If you have already gained approval through another supplier -, Once you have gained approval to purchase Swarovski Crystals, we can supply you with the entire range of Swarovski beads and crystals in retail, mixed and wholesale packs, including, but not limited to the following product categories, To purchase Swarovski Crystals, please complete the application form below (. Pre-Order Products will be shipped within the period as stated on the product page (in most instances this will be at latest between 6-8 weeks from the date the order is placed). In the following post, well explain more about My Service and reveal the answers to the three questions our customers have entered most frequently in the search field on myservice.swarovskioptik.com over the past year. DISPUTES All rights reserved. ANY WARRANTY IMPLIED BY STATE LAW ON THIS PRODUCT IS ALSO LIMITED IN DURATION TO THE LENGTH OF THIS EXPRESS WARRANTY. replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); ACC.tracking.pushFormSubmit(formId); I made the transactions with a customer service agent and it was still SCREWED UP! If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect. SWAROVSKI and the SWAN logo are registered trademarks of Swarovski AG. Its location on this page may change next time you visit. date = date.replace(/[Y]+/, year); Press-on Nails are a finished product and would therefore be approved by Swarovski. { for information on locations and opening hours. Gift Card. In order to be able to offer you Klarna as a payment method, We need to pass to Klarna your personal information (name, billing and shipping address, email, phone number, date of birth, bank account or card details, personal ID number and order details). The sales lady sold me on them because she said they would not fall out of my ears even if anyone hugged me or if they touched my clothing. PAYMENT TERMS For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more items (e.g., buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. In case you ordered as a guest and you are within 30 minutes of receipt of your order confirmation, please contact us immediately via phone or chat (during opening hours) and our customer service team will do every effort to process your request. The Swarovski Optik customer service team will be happy to deal with any repairs that may be required. Swarovski reserves the right to change prices, terms, specifications, and warranties for products on this Website at any time without prior notice. You and Swarovski agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action. Besides above permission, you may not modify, adapt, reproduce, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works or change the Website or its Content nor incorporate the Website or its content into any other website, online platform or similar. I was happy to pay for a replacement chain due to warranty period being over. Reddit, Inc. 2023. Swarovski reserves the right to make changes to the Website and these GTCs at any time by updating this posting. 4.4 Swarovski Sale and Promotional Pricing Policy. Before you clean your binoculars, put the covers on the eyepieces and objective lenses. Unsubscribe easily. var $form = $(this).closest('form'); We are delighted to confirm thatBluestreak Crystals is one of very few worldwide Authorised Swarovski Distribution Partners that continue to sell the entire range of Swarovski Crystals to approved customers on the planet and that gives us a unique position. If you dont want to entrust an official Swarovski Optik dealer with sending off your product, simply register the repair online. Recently, Swarovski has changed policies and are unable replace broken chains or fix broken jewellery. As part of the application process there are some key questions that help confirm if your brand or business meets the requirements: We receive frequent applications from companies wishing to purchase Swarovski Crystals, this is because the rules may be strict, but the quality of the crystals you can then use in your products, will be the best. The Section headings used in these GTCs are for convenience only and do not form a part of these GTCs and no construction or inference shall be derived from them. Be it a video guide, a fact sheet PDF download, a repairs form, or an online post, the simple search function will enable you to find answers to your questions in a variety of formats.
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