With UPS Delivery Intercept , you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt.With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. We recommend using one of the following browsers for an optimal website experience. You can do this through the UPS website or by calling their customer service. Hi I'm ********* from **. ****Additional transportation charges may apply if outside original delivery area. 3. If you are the sender of the package, you can change the delivery address via your UPS account. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Members are charged an additional fee for each confirmed 2-hour delivery window request. Are e-tickets different from digital tickets? Make sure your friend registers their own wristband. Get Shipping Help. Absolutely ridiculous. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. 5. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. Shipping information, if any, is provided at checkout. Signing up is free, and you can choose between two levels of membership. Ticket Delivery. A fee will be charged for additional requests. UPS will generally attempt to deliver a package three times before returning it to the sender. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. You may also be linked to a third-party site, which is not affiliated with our Service. You should first check the address label on the package and see if it is the correct recipient. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. Thank you for contacting AXS. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_24',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',164,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-164{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}If the package has been delivered to the wrong address and cannot be recovered, unfortunately you may need to reship the item and incur additional costs. Your receipt has been resent at this time as well. This does not apply to "Adult Signature Required" deliveries. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. You can contact us at guestservices@axscom and we will be sure to get your tickets to you at that time. Find information on our most convenient and affordable shipping and mailing services. However, the ticket price has decreased so much these days and it is impossible to resell my ticket even close to its original price when other fans can get cheaper tickets on AXS website. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. If a person has already filed a complaint with the post office or carrier that delivered the package, and the investigation has been closed with no success, they may contact the police to report the package as stolen. AXS refuses to help to ship my festival tickets even though I paid thousands of dollars for them. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. Reroute your package to a different location or change the delivery date. AXS | Complaints | Better Business Bureau Profile Copyright 1994- Supercharge your business shipping with total visibility and control. The updated address must be within the same country of origin as the original address, and the package must not have left the facility yet in order for the address to be changed. I use the AXS app to buy 1 ticket for the ********* game on 7/4/2023, I try multiple times because I was getting an error after serval attempts it let me enter my card and name info after submitting for payment I gave me an other error. It is their responsibility to ensure the accuracy of the address and tracking information. I have to make travel plans. Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster. We will notify you by email if this box office collection is required. Welcome to USPS.com. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. By clicking Next, you agree to the AXS.com Terms and Conditions. com/help. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). For tickets to events located in the United States, the Service is operated by AXS Group LLC. You can do it all in one place. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. Tell the driver where to leave the package. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. Rent/Renew a PO Box. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. ***Premium members get two free confirmed 2-hour delivery window requests per year. See the picture attached I shows the charge and the date. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. Will Call . E-mail address is required to create an account. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. BBB Business Profiles are subject to change at any time. Event date, time, talent, participants and rosters are subject to change without notice. Footer.languageSelector.ja-jp.region *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Unless otherwise stated as part of the purchase, any primary tickets (i.e. Can I change my shipping address after it's been shipped UPS? All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase.We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. After talking to AXS through an online chat (I have screen shots of the chat) she informed me it was a policy and there was nothing she could do, stating it's a policy..but this policy is nowhere to be found until AFTER you purchase tickets. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. This response is final and will not be reevaluated. You can redirect a package or make a delivery change when you log in to UPS.com and enable UPS My Choice. How do I change my delivery? **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. Set or change your delivery address - Google Shopping Help They need to release money from resales. AXS was solely the method of delivery in this matter. My package from AXS arrived today with just a sheet of paper and NO WRISTBAND. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. Our helpline number is 1-888-929-7849. For more information, visit Data Security Page, FedEx customer service: Welcome to the FAQ Hub, You can get monitor and take more control of your, Customer Support Frequently Asked Questions | FedEx, Shipping | FedEx - Frequently Asked Questions, Enter your tracking number or reference number., Enter edits to your delivery address and click, Enter your contact information, in case we need to reach out to you, then click. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-narrow-sky-1','ezslot_30',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-narrow-sky-1','ezslot_31',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0_1');.narrow-sky-1-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}Depending on what type of package it is, you may be able to return it to the sender free of charge or require them to pay the postage. On 3/20/23 I received the following email. UPS will typically hold a package for five business days. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. We have made changes to our Privacy Policy. All ticket prices for events that occur in Canada are stated in Canadian Dollars. At first, they needed the last 4 digits of the credit card I used. I have sent the company numerous emails on an approximate date Id receive the tickets on. Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. Service Alert Due to Situation in Ukraine. I contacted *** and **** to no avail. Note that Internet Explorer is no longer supported. It is not ethical or polite to keep something that was intended for someone else, so the best thing to do is to contact the sender to resolve the issue. To do so, log into your UPS account, select My Delivery and enter in your new address. Please review the purchase agreement linked in the email as well as the excerpt provided. I am disabled veteran and 70 years old and want to have the tickets to donate or sell before hand as I am stressed from the lack of support from AXS. PROPER CONDUCT. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. Dollars. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. I will not be using either Stubhub or AXS ever again. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. After calling several times to have them address my issue, nobody was able to help and they all gave me false hope and incorrect information. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. Since the tickets were purchased via StubHub and you paid them for the tickets they are responsible for you getting reimbursed. The responsibility for a package being delivered to the wrong address depends if the address is incorrect or not. Unfortunately, my **** application was checked and I could not get my passport back before the event date. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. All ticket prices for events that occur in the United States are stated in U.S. Unfortunately, it is not possible to change a shipping address after an order has been shipped through UPS. This policy will apply regardless of how the error occurred. The live chat is designed to be a quicker way to get help with your questions, as compared to phone or email support. They shipped my tickets to the wrong address even after updating my address months before. On January 11 2023 I purchased to VIP First weekend passes to Coachella and one VIP Parking. If the tickets were not received then we would now need change your order to Will Call. An adult must sign for these packages at the time of delivery. I have just made a simple request. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. You must supply the required Payment Method and/or other personal information in order to complete your purchase. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. Welcome | USPS From the app, you are only able to change your zip code and password. The availability of tickets is subject to change. You are urged to review all pages displayed during your completion of a purchase. Please be advised that all sales are final no refunds or exchanges as per the AXS purchase agreement. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Refunds can take 5-7 business days for the funds to be received. Thank you for contacting AXS. 1,669 total complaints in the last 3 years. On the third delivery attempt, the driver will leave a Delivery Change Request form at the address. I offered to pay for ***** over night but they refuse. I purchased the tickets almost ten months ago for approximately $500. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. Changing the address on a UPS package is not something that you can do on your own. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. Be sure to inquire about the process for a return, as it can vary depending on the options available. Most likely, the sender will be able to provide you with information on where the package should be delivered, such as the correct address or persons name. **************************************************************************We apologize for the inconvenience. This happened on 3/19/2023. Sign in to your account on AXS.com or in the AXS app. Note that complaint text that is displayed might not represent all complaints filed with BBB. 1. At the bottom, click Trash . if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_27',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_28',165,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0_1');.mobile-leaderboard-1-multi-165{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}If it isnt, you can contact UPS and let them know the package was addressed to you in error. Do I need to enroll in My Choice after I create an account? By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. After upgrading, members can use My Choice to manage these packages. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. Yes, it is possible to reroute a UPS package. SEARCH/NO EXPECTATION OF PRIVACY. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. They also set in place all policy and procedure we just assist them by assisting the consumer that need help. All fees and charges relating to your transaction will be disclosed to you during the purchase process. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. I live in ******, **., over **** miles away. AXS.com Purchase Agreement All applicable fees and charges will be disclosed prior to completion of your purchase. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. Violation thereof is grounds for revocation, seizure or cancellation without refund. They asked for these documents to change a damn name. After upgrading, members can use My Choice to manage these packages. I never leave my family or go on vacations and was already struggling with spending $240 for the wristband. No refunds are offered for online (virtual) events unless the event is canceled. A fee will be charged for additional requests. Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billingand much more. You can try contacting them if you have any questions." For help with your AXS order/account . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. All photography, filming and other recordings of the event are PROHIBITED. ******* will also be getting a complaint. I did not approve a second charge they're impossible to get a hold of idk what else to do. Please keep in mind that keep in mind that if a false charge back is filed then purchasing ability may be restricted. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. x. Please note that orders are processed only after a billing address and other billing information has been verified. At this point all I want is a refund since I did not get a confirmation email or the ticket and they can find it. You can request delivery changes online through your shipping history and the tracking page, WorldShip, UPS CampusShip, or Quantum View. Police will gather the necessary information and investigate the circumstances of the missing parcel in order to determine if it was stolen, or if it was simply delayed, lost or misdirected. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder.
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