Your IP: Stay away at ALL costs. There is only one way to contact Horizonhobby.com, shown above. In the past 4 months I have received two servos, a 6S motor, a 3S motor, 3S esc x 2, 6S esc, and aluminum part it was completely missing from my 3S senton out of the box, and now a ttx300 radio/receiver set. Horizon is not responsible for items lost or damaged in I've broken 2 front bumper supports, lower rear swing arm, servo stripped, and esc motor mounts broke off. While Horizonhobby.com does not offer live chat, they do have a phone number. Log In Sign Up. It arrived DOA. Your cart is empty I personally can't even track my package. Products Purchased from HorizonHobby.com: Horizon 10 Horizon Hobby reviews first appeared on Complaints Board on Jul 6, 2011. Horizon service is limited to Product compliance in the country of use The action you just performed triggered the security solution. Really bad customer support. before sending in any product for repair to ensure we are able to repair All services are charged a minimum of a 1/2 hour of labor at $40 USD per hour. Click here to get notifications about new complaints of Horizon Hobby. $28.12 shipping. Regulations published by the U.S. Department of Transportations Pipeline and Hazardous Materials Safety Administration (PHMSA) may be found online at: https://www.phmsa.dot.gov/hazmat. purchased a new umx turbo timber at Horizon Hobby Europe. For all the ways they can help you out, [] By submitting this request or sending your product to us, you agree to the Horizon Hobby Service Center Terms and Conditions. Fastest way to talk to a real Horizonhobby.com rep. now! Horizon Hobby has an overall rating of 3.6 out of 5, based on over 86 reviews left anonymously by employees. The only negative i can say is they don't always have the stock when you need or want it. 5 Days. Within 2 hours, the customer . They now seem to spend their entire budget on marketing; I get emails almost daily on new products and trade shows. "trying to get my ix 12 updated. Not too bad. Any kit or engine powered by flammable gas or nitro fuel must be thoroughly emptied and purged. ***, Due to higher incoming inspection volume, shipping delays and Verification can help ensure real people write reviews about real companies. Thank you for your understanding and patience as BLH6050. Useful. Finally I got somebody in sales who put me on to a support person who knew less than I do and Im a newby Finally he told me to write a warranty complaint. Will never buy another RC from this company again. Sorry excuse for a website. By submitting this service request form, you are agreeing to the Horizon these areas and will return the item to the sender at the senders Horizon Hobby LLC Careers and Employment | Indeed.com Overview of Horizon Hobby complaint handling. Purchased an ECX temper gen2 from a hobby store during a recent trip and a couple of batteries into it (first week of ownership) the front right axle pin disappeared rendering the crawler to a 3x4. we seek to serve you in a safe and effective manner. What can we help you with? Useful. Cloudflare Ray ID: 7c0d8929689c01ce Our employees drive the RC community. Don't order from this company if you live out of the US. To receive service information regarding your model railroad products, please click here. HobbyZone RC Airplane Apprentice S 2 1.2m RTF Basic (Battery and Spring Cleaning Sale! Any equipment returned for product service purposes, warranty inspection, or repair, must comply with all Federal shipping regulations, including but not limited to the U.S. Department of Transportations Hazardous Materials Regulations (HMR) as fire, collateral damage, and/or serious injury can occur. Complete the Horizon Hobby online service request form and include it with your product when you send it in to our Service Center. To expedite the service of your product, please follow the directions for the online service request below. 104.131.94.25 For 1969, the Camaro Z/28 received engine improvements as well as some body enhancements and an 8,000-rpm tachometer with 6,500-rpm redline, among other upgrades. 2 photos. I am looking into cancelling via paypal and ordering something else. shipping. Please Note: Do not include credit card information with your product. previous years. | . Sent it back under the manufacturers . Call Horizonhobby.com customer service faster with GetHuman. contact MarketWatch Customer Service via our Customer Center. products accompanied by a dated proof of purchase. Click Here to Ship Us Your Product for Repair, Do we have your product? . The Horizon Hobby, LLC Service Center only supports R/C products at this time. For products coming in from outside of the US that are cleared for service, the Customer is responsible for . Please allow our Returns Department 10-15 business days to process your return upon arrival. They will sell you the product and disappear after the transaction like a ghost. Pick the body style & body color of your custom RC truck build. Do not buy anything from this company. You cannot call horizon hobby. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Followed with four emails. I spent 500 bucks and cant use my stuff. A really bad wing mount design and front bumper. The "Readyset" configuration is Kyosho's name for its . Small team and long hours. 63% of employees would recommend working at Horizon Hobby to a friend and 45% have a positive outlook for the business. email address so I cc'd him in my final email, which essentially said that I felt like I was being ignored. Was on backorder.Rep from company told me to keep che king website for when product comes in, and then tell them again if i still wanted it.Then when they do get the item in they wont.fill you in on any part of any process.Poorly run company and customer service.If you want to be given a run around and maybe get your product within 2 months. Write a review. Horizon Hobby, LLC Service Center Other Product Service (Non-Engine, Non-Radio). Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Last Name. Contact Us You can talk to a person right away. Search For ALL. Customer service. Service Center will email you with the details of the status of your In the biggest RC industry buyout in recent history, Horizon Hobby is buying all of Hobbico's RC-related brands. fees are your responsibility. Horizon Hobby, LLC is not responsible for any collateral damage resulting from improper shipping and reserves the right to charge the shipper for proper disposal of any of the above items. I bought a RealFlight RF9.5 Simulator from Horizon and although I did get the product, the software link to download the app did not work and I did not get a CD to actually use the product. If I could just talk to someone at this company that would be great. Horizon will not For full warranty information, please refer to your product manual or the product pages on www.HorizonHobby.com. hold non-compliant Products for a period of 60 days from notification, But that's something I've encountered with every hobby supplier I've ever bought from. If you have any questions, please contact The engine, gas tank, and fuel lines must be free of any gas and/or gas residue. Warranty service or Yes they put crappy servos in. Wow. Then . BLH01300. After not charging numerous smart batteries very soon after receiving them with no directions that stated that was necessary, Horizon Hobby would not help nor allow contact to or from an actual person to get a non-chat answer. Upon receipt of confirmation, When I contacted customer service, the agent named Wes refused to send the part stating I got the model at such a good price I should just go ahead an order it. *Restrictions - Please refer to Horizon Hobby, LLC Service Terms and . E-Mail. service information of products with exclusive service agreements. Customer can service can take a week or longer to get back to you.Their Arrma 2yr warranty is only if you dont use the product. Directions. We also ensure all reviews are published without moderation. Contact Us. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice. and send your product back to you. Well, Ill eat it when I'm wrong. Horizon, use be the best in the business! 877-504-0233. Contact our Product Support Team Here, http://www.fedex.com/us/service-guide/ship-dg-hazmat/dangerous-goods/how-to-ship.html, Other Product Service (Non-Engine, Non-Radio), Saito Service limited to North, Central and South America, and You can request a call back there or email if you prefer to connect with someone through a call. for the online service request below. Contact Us - Horizon Blue Cross Blue Shield of New Jersey Horizonhobby.com Phone Number | Call Now & Shortcut to Rep Good while supplies last. Posted by Jeff in Horizon on Friday, June 11th, 2010 at 3:42 pm. I have a couple 6s Arrmas and I love them. Calling the Tower Customer Service at 800-637-6050 or; Mailing to the . The turnaround time provided is an estimate based on the incoming repair volume and is subject to . The tech email I sent to Horizon just gave me the same link, which I tried from different PCs. About Horizon Hobby | The Leaders in Radio Control Horizon Hobby customer service non-existent. Horizon Hobby Service Center - e-fliterc.com Its like buying from a store and after you walk out they lock the door behind you! Back then Great Planes and Horizon Hobby made up for probably 80% of the merchandise on our shelves. They are also RUDE. Our employees drive the RC community. Always respond to my emails quickly and always help me out with any concerns or questions I may have. HORIZON HOBBY - 36 Reviews - 2904 Research Rd, Champaign - Yelp Saint Laurent ,QC H4L3L9. With this acquisition, Horizon Hobby looks to build upon Hobbico's great reputation for providing quality RC products to customers across the country. Never shopping here again. Therefore, Horizon Hobby, LLC is not responsible for any collateral damage resulting from improper shipping and reserves the right to charge the shipper for proper disposal of any of the above items. I remember spending hours paying through the catalog when I was a kid. In this day and age. For service and repair issues outside of these areas, please contact the Horizon Hobby has an average consumer rating of 1 stars from 10 reviews. | Customer Service Hours (M-F 10am-4pm, Sat 10-2pm.) Performance & security by Cloudflare. | Save. thought it was a one time issue. (24) 24 product ratings - E-FLITE UMX PT-17 EFLU3080 Horizon Hobby radio control airplane micro biplane. You can't even send this product back cause they won't authorize it to be returned. expense. 12/22/2022. Add to Wishlist. You can reach us by telephone at 530-894-5041, Monday thru Friday, 7 a.m. to 6 p.m. Pacific Standard Time. but the selection has changed to Horizon Hobby brands. information associated with the service. ordered 2 Gen 3 Protoform oval bodies one I ran in one heay race and it started to crack in the wheel wells. I spent a couple hours on the phone and trying to figure out what was wrong but it didn't ever solve the problem. First Name. All charges for service parts, labor, shipping, and other fees are your responsibility. *Turnaround time is initiated when the product is checked in by Horizon Hobby. The following is an e mail from Horizon Hobby in regard to an email I sent them about customer service. The engine, gas tank, and fuel lines must be free of any gas and/or gas residue. My problems with Horizon Hobby - RC Groups They will flat-out ignore emails sent to their service department. The backorder thing and customer service is still pretty bad . Be the first to know about new arrivals, sales, and other exclusive offers from Horizon Hobby. Be the first to know about new arrivals, sales, and other exclusive offers from Horizon Hobby. Never ship containers filled with flammable or combustible liquid or items or materials that have been in contact with flammable or combustible liquids to Horizon. *Turnaround time is initiated when the product is checked in by Horizon Hobby. All charges for service parts, labor, shipping, and other If received, a non-compliant Product will not be serviced. Select the upgrades, accessories, and electronics to be added to your custom RC vehicle. Horizon Hobby, LLC Service Center will email you with the details of the status of your product. Use to be a huge fan of Horizon Hobby! 2004-2023 Big Squid RC, Inc., all rights reserved. Engine Service. These people are the worst. $400 is alot of money for something broken that they won't fix or replace trust me go with a different company I will most definitely pay higher prices for now on. We bought 2 RC boats While on vacation we realize the batteries didnt work, took them straight back to the hobby store and they would not return them. Last Name. Horizon Hobby's Custom RC Car and Truck Shop Have no idea why I wasn't getting those . All charges for service parts, labor, shipping and other fees are your responsibility. Misc. . Performance & security by Cloudflare. All merchandise is the Products Purchased in the European Union or Horizon Hobby For information on how to ship regulated or Hazardous items by FedEx, please visit http://www.fedex.com/us/service-guide/ship-dg-hazmat/dangerous-goods/how-to-ship.html for more information. Champaign, IL 61822 USA. Only after I've bought it and I can't even see when it's coming EDIT* . The Knowledge Base contains articles created by Product Support staff and the programmers who have resolved issues for our customers.
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