I am a curious individual who loves research, writing, and storytelling. There was no attempt made at decreasing this fee that was again not explained. He sat on the couch and agreed that was a huge problem. I bonds are offering a 6.89% interest rate through April 30, at which point the rate is likely to drop to below 4%. A big shout out to Todd Leonti who helped me with my original sale, great to work with. What the hell? It has a variable purchase APR of 29.99% There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. Top Alternative: Wayfair Closeout DealsUnlock The Coupons. I don't know if my house was built on an ancient burial ground or if there's like, a monkey's paw in the attic or something, but when it comes to furniture delivery I'm convinced I'm cursed. Never will I recommend them and never again will I go there. Not only have I not received the couch we have been paying for since December, a couch was delivered to my home by the most unprofessional crew on the face of the earth. Lawrence was very kind and took great care of us!! Do not shop at this location. Another ecstatic client on Consumer Affairs commented: Ordered a manual double theater seat online. However the apartment house I live has very narrow stairs and upon purchase I told BRUCE BARR I wouldn't even buy the couch unless they could lift the furniture through the very accessible sliding glass door on my 2nd floor it was flush to the wall so a truck could easily pull up and push the couch through. Needless to say, I did end up buying a new bed! I did't say this to him of course. When the delivery people arrived today they were polite and courteous and even congratulated us on our new home purchase. Thanks Al! We came in on the Presidents' Day sale and it was full. But the customer service deterred me from making that purchase. We paid for delivery service and they called us letting us know the stuff was ready to picked. I'm assured it will be at my local store on Monday 11/25, and I will get a call to schedule pickup. I'm talking holes in display couches. I have an excellent experience two years ago. Ah, at last we found a few to ask about the table. on a positive note if the woman in account were very nice and extremely help full they just have crooks up in front. The next day, I opened the boxes and found two pieces broken. You absolute buffoons. They suck, and they do not resolve any issues that THEY create. My boyfriend and I were both working at the time so my mom took off work so she could stay and wait for the furniture. He really wanted a ssle, especially after I told him that we were not leaving until we make a purchase. Well first off, my wife and I are satisfied with our selection. We found a wide range of customer opinions on Value City Furniture from third-party sources such as Slumber Search, Consumer Affairs, and Facebook. Never shop at value city again. Few days later and again forgot hardware for the daybed. Seriously, if you buy from VCF you are taking a huge risk. 26 Resolved. Product shipment, payment, communication, billing, and any kind of service-related complaint about Value City Furniture can be filed via the specific Value City Furniture complaint section. He proceeds to look up my order and then tells me he needs to talk to the guys in the back and he'll call me back 10-15 minutes later. So when I am given poor quality of customer service I literally start to boil I walked into the store with one of my moms and my daughter(infant in stroller). The next day Value City called and said the sofa is on back order and won't be in stock until January. Save my name, email, and website in this browser for the next time I comment. The delivery was scheduled on 11/17. In terms of style choices, most of their offerings offer classic or modern looks in common colors like browns, beiges, and grays. I ordered a new bed, mattress and box spring in June. We ordered the table and all of that was fine, but we opted to pick it up ourselves to save the money. The dual-power technology allows you to adjust the headrest and footrest to whichever position you desire. Never got a return call and after making 3 calls myself, a manager told me he couldn't do anything to help other than TRY to get me the display model. This place is great. My father made a special trip from an hour away with his truck to help us. Good help is hard to find.. I was ok to pay it. They should probably have another dock-guy because had I been alone things could have gotten messy. I would recomend this VCF if you want to buy quality furniture at a decent price. There were sales going on for Veterans Day so we saved hundreds of dollars. My fiance said "we can pick up as soon as today" and interrupted by an "do you know what you can pick up day of? They worked together so well. Contact them via: Your email address will not be published. WE bought a nightstand to use for a living room end table because of 3 nice size drawers and a stylish look. This is a 3 to 4 star store but I guess people sometimes have issues when it comes to delivery and pick up. At our daughter's house and Just had a HUGE sofa sectional delivered by Tyrone and Chris. Very professional and good knowledge about products and services. The latest review Extended Warranty and problems with sectional was posted on Apr 26, 2023. The First Time My Wife And I Visited Value City The Styling Of The Furniture Was What I Have Been Looking For Ever Since Art Van Closed Modern Contemporary The Store In Westland,Michigan Our Fabulous Sales Person Tammie Baryiski Help Us Get Great Financing On The Living Room Set We Wanted And We Will Always Shop There For Our Home Needs Thank You Tammie. Its mission continues to be: to provide a furniture destination you can rely on. 1 in the nation for best quality of life, No. I've had some bad experiences with furniture deliveries in the Grand Rapids area. Do your homework and educate before you leave homeso you don't whine up with a glued table and stapled sofa! 81 Unresolved. All Rights Reserved. Maybe Mr. Smith woke up on the wrong side of the bed. Yes, I want the slat. Are I Bonds Worth the Hype? - NerdWallet I accepted but when the new dresser came the "Driver" seen my dresser and stated that my dresser that I had was in far better shape that the one on the truck. We were supposed to pick up our order on our moving day because that was only day we had a truck. My furniture is being delivered tomorrow We enjoyed our experience with Value City. Thank Greg, but i won't be returning, ever. With options starting at under $300, VCF's offerings are quite affordable versus many furniture competitors. He was dismissive and when I asked to speak to someone higher up, he said, and I quote "Sure. When calling the store to get it exchanged I was told I should have unboxed it at the store and checked for damage. The salesman Mr. Unsubscribe easily. You thought you were safe in your furniture store establishment. Value city is a good job Apr 7, 2023 - Front Desk Representative in Woodbridge, VA Recommend CEO Approval Business Outlook Pros Hourly pay was okay for the type of job I did and job was diversed Cons Managers had their favorite employees and treated them better and favored them Be the first to find this review helpful Helpful Share 3.0 As the brand evolved throughout the 1900s and 2000s, the brand was passed down to each new generation of Schottensteins. The warranty program is pretty straight forward. We are terrible at shopping for furniture and it takes us years to decide on anything. Fine. On top of that, things weren't horribly overpriced! This third purchase, a blue sectional, was the first time we had a problem with a piece of furniture that we needed to resolve. The cons: Some disagreements about durability in some cases. Very knowledgeable and a great experience. 2 for students who love their college, No. Get buying tips about Furniture Stores delivered to your inbox. They have an entire section on their website dedicated to sale items. This would be an okay place if you are looking for furniture on a tight budget. Report. I purchased a queen bed and a day bed then paid for delivery/mounting. I emailed tons of emails and called a lot of times - no one doesn't care. The furniture doesn't feel cheap. Don't buy your furniture at this place, they don't explain the entire small print only what they want you to know and if your too trusting as I guess I was in this situation and didn't read the actual small print bc I trusted my saleswoman then you will get screwed as I am. Our couch has held up well, but hasn't been the same since mishandled by sloppy movers. You'd walk down an aisle and you were sure that you saw the exact same table, with just a little different stylistic detail in the previous aisle. Just the bed and couch we bought. You can also store any items in the side pocket of the chair. Issue number four: the furniture was over priced and cheap looking. Will definitely be purchasing again! Worst service in the history of man kind. Big Lots was just a little cheaper..Again, Thanks again for doing me the favor by not helping me!! To the clerks at the desk especially veterans of the business Thankyou. Placed my order for a lift chair in September and keep getting reasons for the delay. I am giving them a two star because of that alone. It's has freaking "value" in it's name. I asked what I should do because the set always slides apart and she said just slide it back together every time. So my bed doesn't gd break again. This is ridiculous!! I can't vouch for it all. Will not be using value city ever again. Going 360: The value of Kansas City hosting 2023 NFL Draft That is strike three. I asked her to be a little nicer to me and her response was to transfer me to someone else worse. Yes! Would have been 5/5 if it weren't for my moms couch and mattress ripping. They called the office and informed me Value City would call back soon. I will shop there again soon! So we looked around. He's on vacation for 9 days." Never heard from anyone and the local manager never contacted me. Now I feel equipped to walk in somewhere and say with certainty, "This is exactly what I'm looking for." Sara in Phoenix, AZ. Well we gave you the box spring!" Sent it back same day in perfect condition which I'm sure they'll use to make money off somehow. Israel aims to sell missile defense system to Germany The next person couldn't even wait for me looking up the order information and started yelling at me. I am a STL Business Owner with 35 years in retail. The company has evolved to include over 120 stores and 4000 employees across the US, and its not hard to see why theyre a fav amongst competitors. You all were great!. The warranty is NOT the issue here. Children among at least 23 killed in early-morning Russian strike on Measuring 33 x 66 x 18, this item has three drawers for your flatware with the top one being felt-lined. The joyful experience of buying furniture was brought to the lowest point by the Value City Furniture of Gurnee. The men who worked loading vehicles were kind and professional.) No one will help me and no one cares. Seriously, would someone accept 20% off for something that is not usable? Who is the founders of Value City Furniture? Lovely. Value City reclining furniture aims to make your downtime even more soothing and comfortable. I also asked to speak to the store manager, but I wanted to info he/she of my dissatisfaction of the back order. This profile has not been claimed by the company. When we got there the guy standing right there said they weren't working that day. She tells me she'll make notes and that it wouldn't be a problem. Followup: I just got a call from customer service, Miss India Stevens handled my claim. After using it for 6 months, it looked like a 500-lb trucker lived on it. Not ideal for the overly vain but a luxe feature nonetheless. For $3,500, the Mario 6-Piece Dual-Power Reclining Sectional can be yours. WTF. Let me say that I haven't purchased anything from VCF, but I've been in here a couple of times. After a year and a half I am done fighting and losing their way. I've gotten several pieces here in my last two visits. Walked in looking for a living room set. I really need a new desk and it won't fit in my Honda. Their customer service is horrible. I was in the Glen Burnie store on 8/14/14 looking for a sectional sofa. All were too expensive for me. Honestly, I am happy I spoke to Greg because he gave this place an extra star. So of course I'm always a little skeptical on having people come to the house and fix things when my husband isn't home. BBB File Opened: 1/1/1989. This time, I was careful to look at the frame and cushion to see if it could withstand my 120 lb frame :) And kudos to the customer service team there, they are extremely nice and gave me absolutely no hassle with the return. Really!?? ComplaintsBoard.com is a leading complaint resolution website on the Internet. YOU ARE A FURNITURE STORE. "Oh you wanted the slat, too?? The manufacturer of my sad sectional is now out of business and they had a bunch of complaints about that particular model. Greg gave me a credit and removed the delivery fee. They are misleading customers. I needed to purchase a bed, mattress, and boxspring for my step son, but I was out of town. SH*#HOLE!! Without the responsibility of having to carry the load on offense, Gibbs can be fresh and use his 4.36-second 40-yard dash speed on kick returns to create positive field position for Burrow and . What should have been a fun, exciting experience has been nothing but a nightmare. The selection is nothing to write home about, but the service makes up for it. Also, I posted my issue on their Facebook page asking for help and resolution and they DELTED the post from their page, multiple times! The base of this server is made from solid hardwood while its top is constructed from real marblemeaning youll see unique stone variations. Do not, and I mean DO NOT, waste your time or money here. I went in the store on the 17th and looked around, I ordered a couch which they told me they had in stock. I also took a trip to the beautiful glass end tables and server that we brought. Value City also offers a variety of mattresses for those that are looking for better sleep. Book 7 Days City Hotel, Ukraine on Tripadvisor: See 10 traveler reviews, 19 candid photos, and great deals for 7 Days City Hotel, ranked #21 of 45 hotels in Ukraine and rated 4 of 5 at Tripadvisor. I had looked several places for a new recliner, but was reluctant to visit this location. I wanted to buy something, its not like I'm poor and don't have the money to buy value furniture. I've had a customer service job ALL OF MY LIFE! Customer service and their inability to keep ahold of the details of their sales are pitiful. This mans absurd reasoning defies logic. Sorrythat's not NORMAL wear and tear, no matter how you define "manufacturer defect". Walking into the Robinson Township VC store we were greeted by a salesperson Terri. Not quick. BEWARE: This company has a rating of F from the Better Business Bureau and over 1,000 customer complaints. Despite this assessment, having visited VCF several times, prior to making that single purchase, unless you are willing to pay Ethan Allen bucks, don't assume that another popular store with advertisement will be better. They sent me to the Chesterfield store which is their office headquarters for all of the Value Cities here in Michigan or at least this district I was told. We watched as everyone else in the store was Service and no one paid us any mind. We ended up having to rent another tuck to get it home, so an extra rental charge. On 11/21, I call was told "yes it's here, according to my computer" and the person said they would call me back in a few minutes to confirm. With this mission, they have their own Kroehler line of products that are made in the USA. When we ordered a bed set and sectional they told us it was all in stock and we would get it in four days. There is only one brand I found to be the best here, and that's what I purchased, specifically from this location. I found a great sofa and loveseat , so very happy thank you Value City for making my shopping experience delightful. They kept calling me every day to say the pick up is pushed to the next day until yesterday that I finally got frustrated and cancelled the order. Never again. However, when we discovered one of the clearance items I had purchased had severe damage that was not visible where it was siting. My merchandise had a sales ticket on it. Now, you've lost us as customers and hopefully anyone who reads this review will seriously think again before making a purchase here. Being raised Catholic, I naturally jumped to the conclusion that the bed breaking was totally my fault, prayed a rosary, and fell asleep. They argued and won. So, we were supposed to pay more for a broken item to be exchanged after our inconvenience? Just wanted something that looked nice. He saved me $164 on shipping, he told me to just rent a truck for 19.99 for 72 min from home depot. The sale man was a bit aggressive but that is to be expected. My fianc and I purchase a couch with a help of Kelemework. Finally someone answers, says they know what I'm talking about and the other guy who was helping me is with another costumer and will call me back as soon as possible. You are our new go to furniture store! That's not my problem that you can't figure out what to do faster, I informed customer service right away. The eastern Ukrainian city of Pavlohrad was struck twice overnight, and an industrial enterprise, 19 apartment buildings and 25 private buildings, among others, were damaged or destroyed, he added. I don't know what kind of stupidity I was inhale when I made the decision to go into this store and NOT check the reviews. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The pros: Affordable beds and bedroom sets in traditional and contemporary styles. I strongly recommend you not to go to this store. I thought I could go in the front and just carry it out. My order got there ok and I was picking it up. I arrived at the store and immediately asked to cancel my order. I gave them all the details they asked for and all the pictures. This brand offers a wide range of contemporary furniture at affordable rates. Our content is intended to be used for general information purposes only. 1. But you're not getting your delivery charge back, I can tell you that right now." At this particular location, they don't seem too busy which causes the sales staff to pounce on you when you walk in the door some leave you alone to browse, but most seem to stalk you. Along with the plethora of positive customer reviews, Value City Furniture gets our seal approval. Sectional doesn't even stay together. Value City is recommended by 33% of mattress shoppers on GoodBed (based on ratings + ). To the manager and delivery men thankyou. I retuned the furniture to Gurnee and got the refund. Date of experience: April 13, 2023 Dennis Nevills 1 review US Apr 8, 2023 Linda Lary Linda Lary They have great customer service, no one followed me around and when I DID want some help, they were very courteous as to not lay on the salesmen ways too thick. They aren't very organized and it took me about forty minutes to get two cushions and a slow day. Value City Furniture is here for you. I suggest picking if up yourself if you can. Did not push me to buy most expensive or anything else sales people do like that. Waitedwaited.. wondered when the new furniture might come. The customer service over the phone is HORRIBLE.. After we decided to just show ourselves around one of the associates that just gawked at us said hi and told us "feel free to look around". Issue number two: while we were told to "look around; every other customer had a sales rep assist them" Issue number three: we walked around aimlessly for about thirty minutes clearly needing help because all of the price tags are confusing to read. New furniture arrives. He was still willing to help and offer me advice even though he wasn't getting the commission for the sale. Had I experienced this same exchange at my own company, Robert would have been terminated immediately. What they get wrong is how badly the sales people hound the customers. I can't wait to see it in my home!!" I went back to the store. Tuesday morning (11/26) I go to VCF to ask in person since I get the run-around on the phone. We sink so low we can barely stand up?? Another layer of foam adds a soft plushy feel that molds to your bodys shape for ultimate pain alleviation. Yared. 3.5. The delivery men were great. Sure.. "I am confident that the cooperation between . She had the nerve to say I am a confused individual and I let her know I was in a car accident and sustain severe injuries this why I asked for temporary accident payment waiver and she showed no empathy toward me and no compassion at all. It was delivered on time by two strong fellas who unloaded it and even set it up for me right where I wanted it. At 7pm on 11/22, I call to find out my item is NOT at my local store but still at its original location. This is completely unprofessional customer service, will never be purchasing from them again and strongly advise you do the same. Also I will be spreading the word, DON'T SHOP VCF!!! Which now, she also stated they don't have credit application. It totally stinks. No damage was done to the furniture or the shelves of decor they had to manuver around to get the couch up the stairs! My couch was $999 and the quality is trash. 4 for happiest students and for best health services. I mentioned what I was looking for. In the next section of this Value City Furniture review, well dive into the brands top-selling pieces for your home. They reimbursed me another $100 but that didn't make the furniture that was promised to be delivered show up. Warranty company says the part is right despite being a completely different size/shape cushion which is also used and dirty. I called them to be told it would be at least another week, and that I should call them back in a week to see where things are! Value City Furniture reviews first appeared on Complaints Board on May 22, 2007. I will definitely return here FIRST when I need new items. it was supposed to be fixed on 8-3-16. i was told they could not contact me because my phone number was not in service,thats a lie. I did find the chair that I wanted, but the salesman was not particularly interested in helping me, sighed and did so begrudgingly, and at the end of the transaction, told me I could pick up my chair 2 days later at the Alum Creek distribution. Surprise! The salespeople were lost and didnt know what they were selling. I spoke with customer service who agreed to free shipping for my "inconvenience". Dresser is brokenHead board bookcase light doesnt work Noticed them same day of the delivery and they failed to fix, mailed the wrong part to me and now asking me to wait 6 month because the headboard is not in stock. Ask a Question. A ten-year warranty is included with your purchase. I would never recommend and people if you need it in the year you place the order, try another store but don't put your trust in VCF. It's almost two months since the wardrobe sitting in the middle of the room in the boxes, and they still can't figure out what to do. I purchased a Zara bedroom set in March of 2021. We had the nicest man help us. We've had issues with them from the time we placed our order. That's who! 4300 E 5th Ave, Columbus, OH 43219-1816. We suggest signing up for the brands newsletter for extra special offers and exclusive promotions. This review is for the delivery part only. 2. 70. If a soft mattress isnt up your alley and you prefer an ultra-supportive one instead, then the Dream Relax Firm Mattress will most likely fulfill your wishes. Ever." Slumber Search is supported by readers. Value City Furniture is a large discount furniture chain with over 100 stores. Go to Bob furniture the clearance. Send message. Really lumpy, sad looking couch! 30 minutes later I went online and purchased the sofa, with the delivery fee waived. More. The hotel offers - 40 comfortable rooms with individual design and 3 floors of splendid wellness facilities an area of more than 5 500 sq.M. Ripoff Report | Value City Furn Review - Middletown, New Jersey When my husband went to unbox the items, the table was the wrong color & one set of chairs the wrong color. Please use a valid email. I'd go back again. We even blew out our budget and didn't care because he was so knowledgeable and non-pressuring. Use this comments board to leave complaints and reviews about Value City Furniture. That being said, a Value City mattress comes in a diversity of choices to help you sleep soundly, without having an astronomically high price tag. With that said, BUYER BEWARE! VCF warehouse staff are unprofessional people that need to be retrained on customer service. Nor only that, the delivery man called me at 10AM to tell me he would be there in 20 min. BUY. I will let the future customers decide if they want to do business with VCF after reading my review. Long story short, don't expect any customer service, don't expect your furniture on time, don't expect anything from them. Middletown, New Jersey U.S.A. Moving on to also purchase a dining room elegant glass table with heavy dark wood with a splash of silver metal poles dashing threw the wood base.. It's a clean form of scamming. Linda Lary She was great she helped me find everything I needed. Devon was so rude that I don't even know how she is employed anywhere much less in customer service.
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