She is incorrect in that these monies were to be applied to her previous contract and the residual applied for future use fees. Another thing they sell you on is Vida Dollars. Too bad? They also sold us a suite in the Kingdom of the sun which is still under construction. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We could get up to $5000 a year if all 10 are auctioned off and any money collected gets put on a Vidanta visa which we would collect when we go on a vacation at a Vidanta property. As incredible as it sounds it's true. PLEASE REFUND OR NEED THE BOOKINGS FOR O7/03/22 THRU 07/10/22, Using high pressure tactics on elderly people to buy membership. They can only have us deposit our points with them. During the signing we found out that the Grand Mayan company did not sell our Club intrawest t.s. After hours and hours, again, to get out of there, we signed (stupid I know!). That is when the presentation began to focus in on our Club Intrawest property. the seller also wrote the rental rates on the sheets of paper that I took with me. That club freedom is useless unless you are a millionaire. On this particular trip, we all decided to meet up in Puerto and Nuevo Vallarta. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Accounting@VidaVacations.com Old Orchard Beach, Me 04064 I was not ware of this at the time of the partial refund. We have now gone onto Ebay and other resale websites and see that the prices that have been quoted to us and given to us on a print out are not true. Grupo Vidanta: Reviews, Complaints, Customer Claims | ComplaintsBoard vidavacations.com, vidanta.com, grupovidanta.com, and vidapayments.com Please forward any information that you receive from suspected scammers to customerservice@vidavacations.com or call us at Your satisfaction is our priority, and we want nothing to come between you and your next great vacation. Previous review. Obviously this makes the likelihood for such a dispute, as well as its proper resolution all but impossible. WHAT!!!! This would likely take eight months to two years of hearings to conclude, some of which would require the plaintiffs attendance. We bring you unrivaled experiences in luxury vacationing, groundbreaking entertainment, and bespoke relaxation, all designed to meet The whole process, from the 20-30 minute cab ride, twice, to the 3 hours of lunch and sales, put us at about 4 hours. Trading opportunities: In the end, Vidanta's Founder Daniel Chavez has a mid-size Cadillac equivalent of a vacation experience to sell. This complaint was posted by a verified customer. Plus, vida was different because whatever weeks we didnt use from vida could be rented out through the same broker, which seemed like a safe bet to me. VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21 On 11/03/21, I was directed by Barba Rangel, Supervisor Vida Vacations to Wire $7,755.00 USD to their Vida Vacations Banking in De Zuniga Jalisco. You will never receive an actual deed as you would in the US. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Things at one pointed nonetheless sounded good; and I actually initially put a deposit down on one deal. Ms. Rose, Vida Vacations phone number +1 800 292 9446 1 0 Vida Vacations website www.vidavacations.com What is Vida Vacations's email addresses? But the Mayan colludes with brokers as we mentioned then they stand there with their hands up saying they have no responsibility here. He went on to show us that the Nuevo Vallarta International Sales Department Exchange Database was showing 107 sales occurred in the last 12 months with clients having the same exact Club Intrawest timeshare. These timeshare salespeople have not been honest with us! I now see that papers have information that goes against the contract and the truth of how the program really works. They told us we would own for 100 years but the contract is different. Ms. Rose I urge you to reconsider your position, Ms. Gines, Vida sales reps trained by Vida management conned me into believing that rental income from this purchase was a certainty, and I believed them. Ms. Gines, We bought on October 3, 2022 in Nuevo, Vallarta & got talked into being a part of the Ambassador Program at the very end after saying NO the entire time. Beware of Vacation Class S.A. de C.V. (advertising The Bliss Resorts, Bliss Vacation Club, Grand Mayan, Vida Vacations, VidaSales and more). All four of us took the presentation at the Grand Mayan in Cabo we made it clear we always vacation together and needed a 2 bedroom with a kitchen. +52 (322) 176-0660 (all other countries), Monday Friday: The customer service department has resolved our complaints and we now wish to retract the above statements. What they explain is that you can upgrade to their PRC program, which has a deedperpetuity, whatever they may say. Since I speak english the sales representative tried to use me to verify his statements but it was very tough to concentrate on our 3yr old son who needed to be taken care of and also to read a contract in english meanwhile be holding a verbal conversation in spanish. We have now gone on Ebay and other resale websites and see that the prices quoted us and given to us on a print out are not true. How can I be SCAMMED by such an affluent most desirable large Organization as VIDA VIDANTA GROUP as this? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. To allow an example, I asked him to show me Lucerne Switzerland for August 2023. I need help in receiving a full refund of my wired $7,755.00 USD for cancellation of false reservation at the GRAND LUXXE RESIDENCE CLUB NUEVO VALLARTA for date 07/03/22 thru 07/10/22. I repeat we would have kept saying no, but having an "independent broker" begging us for weeks he so desperately needed was the tipping point for us. They are as smooth as slick Willie in a snake suit. Vida Vacations - Complaints Board What we are disputing is how the contract was achieved, something that we've stated in each of our posting but something you refuse or can't address without admitting culpability. Deb & Sara. Interesting Scam email on Vidanta Resort Fees I am lodging my complaint here to raise awareness about whats going on at vida vacations. What they deem a good faith offer is a one-sided, benefits Vida only option that is unacceptable for me. We already had a program at Palladium and were still paying on it. Travelers who choose Vida Vacations Resorts have access to a huge range of resort amenities when they travel, including restaurants, bars, activities, entertainment and more. PHONE: 800-964-7246 (From Mexico) 1-866-888-0587 (U.S. and Canada) +52 (322) 176-0660 (all other countries) email: Accounting@VidaVacations.com If Vida is truely the good corp. citizen that it purports to be in all of its advertising and philanthropic endeavors, then your decision to finally do what's right should not be a difficult one. After check-in: Greeted by personal concierge, given potent drink, do not drink it until after you decline free breakfast and 1-hour presentation booking slot, even if they insist that you must attend. I just got off the phone with Nick Steele who refuses to assist in any way. The second time I called I told them that the sellers gave us a price quote of 19, 200 dollars for the lowest price it could be sold and the story changed that they would at least sell it for the 19, 200 dollars. The bottom-line here is we kept saying no. So think about it. Not only is this included twice within the body of the contract, but it is also included in the summary outline which you initialed more than once. A year and a half later nothing has happenedi now own 4 weeks that i dont use, cannot sell and cannot rent. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 4 social media accounts. Thanks BBB for following up on this complaint and posting my review. We have now discovered that the contract for 100 years does not have a authorization number with Profeco and all contracts have to be registered with Profeco before being sold. View customer complaints of Vida Vacations, BBB helps resolve disputes with the services or products a business provides. Never being given a name. Estella from Grand Incentives who seems to be accommodating and helpful, may be stuck in the middle of Vidanta's scam. [protected]@aol.com. My wife was in serious physical distress going through the gauntlet; but little care was shown by several layers of sales people we interacted with. We have emailed a demand to refund directly to VidaVacation as internet instructs. I am so disappointed in the whole experience. These comments reach a relatively small number of people, if your are a victim of this scam please spread the word to help others avoid the Vida Cirque-us.We will be expanding the range of our message please join us in bringing awareness to this absurd business practice. We have also done research on the 299 dollar weeks and they cannot be used for hotels that don't offer timeshare system and the W hotel does not offer timeshare. I would like to add our experience to the reviews we read about on this site. Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. I filed a complaint with [protected]@vidanta.com/[protected]@grupovidanta.com who clearly advised me that there are no Barba Rangel/Hugo Armendariz working for them and that I have been clearly SCAMMED. We are left in the dark on how to donate and make sure that we get financial credit for the certificates we are donating. Back to commitment, you are committed to customer acquisition that's clear. It may or may not occur that the timeshare weeks are rented since the agencies do not buy them back from us in the beginning of the year as the sales representatives said. to find its value. We have met many people who have had the same experience. Since then I emailed her Manager and others at Vida Vacations without any response at all. I still have the credit card bill from the old contract. Im originally from guadalajara and its sad for me as a mexican to see how a man capable of such greatness has allowed this. Don't give up on communicating to others what this people is really doing, we cannot let them to keep robbing people. Well to my dismay, I was scammed out of $7, 000 in that very meeting. Vida VacationsAbove The Law? If you allow your sales teams to lie and upon discovery you do nothing, or worse cover it up, your claim of legitimacy is yet another lie. He stated sales team does not make that decision. This comment was posted by a verified customer. How and why he sees fit to allow people to sell it as if they were trying to move an old Chevy on its last legs to an unsuspecting sucker I don't understand. The part aggravating, part comical aspect of all this is that the property was most impressive (though not exactly cheap; we wondered how the families with small children did cost-wise). Vida Vacations members have access to the Vidanta destinations, a series of extraordinary beach resorts curated to offer you the best in dining, entertainment, natural beauty, and relaxation. Based on that premise, give us the opportunity to work things out with you. In other words, the sales people can demonstrate the product, you think you're going to get that product, but you won't. I now see that papers have information that goes against the the contract. I then contacted the Grand Luxxe Reservation Desk and was advised this Cert # was already used by someone in year 2020. this has become a nightmare and what worse timing than it being Christmas, New years holiday. It's hard to believe you're actually defending a well documented scheme to defraud and claiming the high moral ground to boot. I also asked why it was such a problem? The cheap weeks have horrible options for hotels (a weird amount of them are in China??) We must do whatever it's in our hands to put finish to those thieves! As a matter of policy, BBB does not endorse any product, service or business. BBB is here to help. They essentially are saying "hey, it's not our fault you were *** enough to believe our sales team". This web site is managed independently of Vidanta Resorts and Vida Vacation Club for the benefit of our Members. Our Destinations Vidanta Destinations Customer service has addressed our issue satisfactorily. Vida Vacations Accounting is standing by to help you with all billing inquiries. Our contract is in English. They said no they could not do that. It's so shameful. We could then use the cash procedes to replace the money we would use to buy the vida timeshares. I found these articles that speak precisely about this, you should read them, that might help you to resolve many doubts: They essentially are saying "hey, it's not our fault you were stupid enough to believe our sales team". Yes too bad I trusted them. The agencies have now confirmed that if the timeshare weeks are not rented then we do not get any money. We arrived at Vidanta on Nov. 26th @ 9:30am and met Randy. My wife is retired now and may be forced to go back to work since we were led to believe that this would only cost us under 7, ooo dollars. We will continue to spread our story until this situation is resolved. Its horrible. 1-866-888-0587 (U.S. and Canada) +52 (322) 176-0660 (all other countries). He started a sales presentation, in which we were adamant we were not interested. It's legal name is Comercializadora y Servicio de Turismo S.A. de C.C. The Customer Support Team. They sound terrible. But it is a shame that the Mayan drops names such as Cirque, Nicklaus Golf, Greg Norman ect to lead unsuspecting consumers into believing that their credibility is unquestionable, then they allow sales reps to deceive unsuspecting consumers and by the time you figure it out like meit's too late. WE FEEL THEY DID THIS ON PURPOSE TO GET US PAST 5 DAYS TO CANCEL AND KEEP OUR MONEY! Official Domains @vidasales.com @vidapayments.com @vidavacations.com @vidagetaway.com What the company does say is that those promises made by the sales team are not consistent with the timeshare contract, and therefore Vida will not support the representations made by its sales teams. Articles 73 and 73-Ter of THE CONSUMER PROTECTION LAWS IN MEXICO state that by LAW all contracts celebrated in Mexico must be in Spanish language, as the legal language of the courts. I posted here a couple of days ago and I want to everyone to know I've been in contact with Karen Rose and they essentially said too bad! We signed the contract, after being there 6 hours and wanting to leave, TRUSTING that what we spoke about was what we're receiving. as we felt we were led to believe. Great employee treatment: At first, the sellers did not want me to take the papers that they had presented the program on, but i told them that i would not buy without taking them. adili at me dot com if you want to join. First they tell us a bucket full of lies, the two recommendations they gave us from the rental list ($1, 100 in fees) were just backing up their lies. Stamped and signed. I contacted Vidanta and requested help on the process to get a return email that states the following "Make a Wish Foundation & Vidanta Resorts are two separate and independent companies. Clause 1 of recitals explains this clearly. It is the principle now. The company offers real estate interests in 15 resorts in Mexico. In Sept, 2013 my wife and I were lied into paying $7210 deposit purchasing a 3-weeks package. You seewhen you visit their resorts, you have "classes of customers". My husband and I were scammed by Vidanta/Destnos Umlimited!! Welcome to the world of Vidanta, a collection of lavish resorts and various curated vacation experiences located throughout Mexico's most beautiful landscapes. BBB Business Profiles may not be reproduced for sales or promotional purposes. After another LONG process through a few last-minute pitch attempts, I was able to get these people to refund my moneyand THEN finally get on with our honeymoon. the contracts say we are only buying what is registered for 10 years. Sign up to receive our free weekly newsletter. We signed a new finance contract and paid a new down payment. We are looking for high-energy, sales driven professionals who connect quickly with others and are willing to re-locate. It only mentions friends, family, colleagues and also states that guests only pay the usage fee for the room type in our contract which without platinum it's $850 (room) to $1900 (suite) for a week depending on if they want an entire suite or a bedroom. And the contract states that Limitless Vacations does not assume any promises made by their sales people. I am afraid this might be a big scam of my hard earned $7,750 us $ by this prominent and large grand luxxe residence club. BBB Business Profiles generally cover a three-year reporting period. I was under the impression that contract # ******* had been reinstated, per your 8/25/2020 response here via the BBB communication exchange. We own several timeshares in the states and have been to many sales presentations, but these folks take the cake. Again, needless to say we continue to be ignored. View all Vida Vacations reviews & complaints. Allentown reduces parking authority hours. Plans to amend parking laws I received a phone call from Hawaiin Vacations last week to find out that in order to receive what we were promised we would have to pay an additional $3000 & they do not SELL our current timeshare. I am so upset that we trusted them and should not have, this has become a nightmare and what worse timing than it being the Christmas, new year holidays! If you receive a call, even if it appears to be from us, hang up immediately and call us back at 1-800-292-9446. I also asked why is it a problem? She has the email of the Representative. The welcome package for the Ambassador program does not mention CHARITIES. Thanks ******* ******. Several sale representatives came to the table offering deals starting at $40K and went as low as $7000. presentation. - Vida Vacation Club. Our content is intended to be used for general information purposes only. Please address why you allow such deceptive sales practices and then blame the unsuspecting consumer for believing what they were told by sales reps representing Vida Vacations. Theses are a joke - they are virtually worthless. The old contract was cancelled when the new contract was put in place. You can't claim to be legitimate when you allow your sales teams to do what they do or have done. Vacation amenities: Unfortunately I own a Mayan artifact of their deceptive past.
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