So, check the compatibility first. It appears to be an issue with the drivers. Save my name, email, and website in this browser for the next time I comment. For all these reasons, your Hp docking station is probably unable to perform accordingly. Check for updated drivers and software for your computer at. The possible reasons for the HP Docking Station not performing are-. Information in this document applies to the following: If pressing and releasing the power button has no effect, the dock has the updated firmware; press the button and hold for one second and the computer will respond according to the power button settings. The dock should be capable from a technical point of views, it even supports DisplayLink. Just tap on approve the Thunderbolt Dock. By using this site, you accept the Terms of Use and Rules of Participation. {{#each this}} It powers up with the dock power button now. {{#each this}} And here, HP has a huge variety. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, Simply ask a new question if you would like to start the discussion again. Check documents on compatibility, FAQs, upgrade information and available fixes. Suppose you connect your laptop to the HP USB-C Dock G5, but unfortunately, it cant detect the external monitor or display port. Tap on show all options and then find the appropriate docking station. DisplayPort on HP USB-C/A Universal Dock G2 not working with DisplayPort on HP USB-C/A Universal Dock G2 not working with MacBook Pro, First Time Here? It has been a while since anyone has replied. Ask the community. Even had the Motherboard replaced thinking it may have something to do with the thunderbolt / usb c port. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Right-click on the Thunderbolt icon from the system tray. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". After that, you have to clean the device with compressed air to dust off any dirt or debris lying inside. This page requires Javascript. Now, select the advanced menu, and you will get the options for Thunderbolt. Follow our guidelines step by step. HP's Virtual Agent can help troubleshoot issues with your PC or printer. We always aim to deliver the most up-to-date information and news about the sophisticated technology used in your daily life. Ask the community. If pressing and releasing the power button has no effect, the dock has the updated firmware; press the button and hold for one second and the computer will respond according to the power button settings. Finally, feel free to contact us if you have any trouble with your hp docking station that you cant fix. USB function works, I can use a connected mouse. Then, change the security for the ports by going to the advanced option. It has 1 SuperSpeed USB Type-C 5Gbps signaling rate port. Javascript is disabled in this browser. Afterward, select save and exit. However, I can't get either of my monitors (let alone both) to work via the DisplayPort connection. In addition, HP USB-C Dock G5 is not compatible with HP Spectre x360 laptops. By using this site, you accept the. To connect a computer to the docking station via USB, use the included adapter: Connect the docking station cable to the USB Type-C end of the adapter, and then connect the USB end of the adapter to a USB port on your computer. Wait for some time for the computer to restart. It also behaves the same way in semi-sleep mode. To check the compatibility, you can do two things. HP Thunderbolt Dock G2 Not Working Check the authorization status of the device, Right-click on the Thunderbolt icon that you can see on the system tray. When this occurs the BitLocker PIN code cannot be entered with an external keyboard attached. Copyright 2023 HP Development Company, L.P. HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The power button on the dock provides power to the ZBook, but it doesn't POST. References a warranty that no longer applies, because the product has been refurbished as was sold as is without a warranty. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". 1 HP USB-CA Universal Dock G2. If your Hp Thunderbolt Dock G2 is not working with your laptop, you can easily fix it. However, nothing happens when we press the dock's power button. Now to clean it-. Product Information. 12-06-2019 I recently purchased an HP USB-C/A Universal Dock G2. Type the laptop model name in the search box, Select the latest BIOS from the result search list, Download the updated software and install it regarding the onscreen instruction. Now restart your device. This product has been exchanged for a new or refurbished product. In this portion, we let you know how to fix them. They will resolve the issue. I have the same issue with a Galaxy S21 5G, screen mirroring and DeX not working with the HP Usb-C/A Universal Dock G2 (L61608-001). HP's Virtual Agent can help troubleshoot issues with your PC or printer. The dock specs says: host PC must support the DisplayPort Alt mode protocol through its USB-C port which your machine does not have. 6 Updating the docking station. I have seen in other threads where people can get at least one monitor to work via DisplayPort, so I don't understand why it's not working for me. Copyright 2023 HP Development Company, L.P. Copyright 2023 HP Development Company, L.P. HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. Firstly check that the video cable is fully plugged into the dock and the monitor. The Virtual Agent is currently unavailable. For an incompatible docking station, you may face different types of problems. NOTE: If you connect to a computer using the adapter, the docking station does not provide power to the computer. Manuals. On reconnecting the USB C cable, the USB ports on the dock stop working. Ahorre hasta un 25 % en suministros de impresin. month remaining Any warranty support needed would be completed by the third party that sold the product. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". This isn't an isolated incident. This product has been added to your dashboard, Find support and troubleshooting info including software, drivers, and manuals for your. power button on Thunderbolt Dock G2 doesn't turn my laptop o - HP It has been a while since anyone has replied. We apologize for this inconvenience and are addressing the issue. TechnoWifi is a web that provides information about modern-day technology covering smartphones, console games, cameras, laptops and Chromebooks. Please wait while we gather your contact options. The docking connection of the bottom or side of your laptop varies among laptop models. You may be hitting one of the issues listed in these FAQs: https://support.displaylink.com/knowledgebase/articles/1188004-macos-10-13-10-14-and-10-15-video-fun https://support.displaylink.com/knowledgebase/articles/1916602-macos-catalina-10-15-screen-recording Let me know if you're still stuck afterwards. Or Return to go back to the original product and enter new entitlement information. Reasons for HP Thunderbolt Dock G2 Not Working Reason 1. This issue occurs after the computer is rebooted or after the computer resumes from S3 Sleep Mode or S4 Hibernation Mode. Uncheck the In stock option from the working accessories categories. Software, Drivers and Firmware. The information provided is provided "as is" without warranty of any kind. in. Select Continue to proceed to the new product. Javascript is disabled in this browser. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. After that, everything will power up normally. By using this site, you accept the Terms of Use and Rules of Participation. Is your notebook plugged in and not charging? Unplug it from the wall plug and disconnect the devices. Troubleshooting. So you have to ensure your laptop is docked correctly or all cables, including the power cord, are properly connected. HP Customer Support - Software and Driver Downloads. USB function works, I can use a connected mouse. To update the BIOS . See your browser's documentation for specific instructions. I have an HP Zbook 15v using this dock and have the same problem. Some universal docks are compatible with mac. this is brand new computer and brand new docking station. Is Hp Docking Station compatible with mac? If a typo is possible, please verify the number and format and try again. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Regards. Non-Compatibility with the device is the main reason the hp docking station is not working. Covered under Manufacturer warranty The laptop utilizes a USB-C connection with the external screen via the display port, and it usually works fine. Finding your Product Number, Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. I have several other colleagues with the same setup that have the same issue. To do so-, It is important to update your laptop BIOS to function properly with the hp docking station. For that, you have to follow the given steps. HP can identify most HP products and recommend possible solutions. Once done, go to the under compatibility option. Warranty removed from product: This product was designated to be returned to HP. 07-04-2020 03:29 PM. This issue occurs after the computer is rebooted or after the computer resumes from S3 Sleep Mode or S4 Hibernation Mode. The information in this document applies to the following: HP E24d G4 FHD USB-C Conferencing Monitor, HP E27d G4 QHD USB-C Conferencing Monitor, HP EliteDisplay E223d 21.5-inch Docking Monitor, HP EliteDisplay E243d 23.8-inch Docking Monitor, HP EliteDisplay E273d 27-inch Docking Monitor, HP Thunderbolt Dock 120W G2 with Audio Module, HP Thunderbolt Dock 120W with HDMI Adapter. The power button on the dock works to put the laptop to sleep and will wake it if not undocked. What is the main reason for the hp docking station not working? Unfortunately, there doesn't seem to be a simple fix for this. Didn't find what you were looking for? Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. You will get the menu from PCI-e and the display port. The docking station works pretty well and it powers the laptop properly, however there is no single response when pushing the power button on the docking station . Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. However, if i undock the laptop and dock it back, it will not wake it. Right-click on the Speaker icon from the task tray. How does HP install software and gather data? Choose the manual option and tap on the service and maintenance guide. However, I can't get either of my monitors (let alone both) to work via the DisplayPort connection. But, sometimes, for some hardware and software errors, it wont work. HP Ultraslim Docking Station Compatibility List. How does HP install software and gather data? Now, select the Playback Devices > Computer Speakers. Other product and company names mentioned herein may be trademarks of their respective owners. See your browser's documentation for specific instructions. Now, from the Thunderbolt device approval onscreen dialogue box and tap on the Approve the Thunderbolt Dock. After downloading, open the file and install it accordingly. Just select the Thunderbolt security level. Manufacturers warranty refers to the warranty included with the product upon first purchase. Copyright 1995-2023 All Rights Reserved. I've updated the BIOS, installed the latest version of the Thunderbolt software, and i believe I updated the firmware on the dock, but I wasn't sure if it was the correct firmware. nothing. Ask the community. We are unable to determine your warranty status for the product and serial number provided. By using this site, you accept the. How does HP install software and gather data? The dock specs says: host PC must support the DisplayPort Alt mode protocol through its USB-C port which your machine does not have. Screen mirroring works with the displaylink app but not DeX, which I want to use. Product has been exchanged: Your session on HP Customer Support has timed out. The information provided is provided "as is" without warranty of any kind. Without knowing the reason, you cant fix it. You have to find the docking station with the model name on the manufacturers website. Some features of the tool may not be available at this time. Or a mini vacuum cleaner to remove the dirt from the port. Write docking station to find out the docking station by name. PDF User Guide - HP Modify your browser's settings to allow Javascript to execute. Sometimes an expired hp docking station driver is the cause of the issue. After that, you have to check and compare the power supply information on the website with the available information at the bottom of the docking station. Your session on HP Customer Support has timed out. I am unsure if this is being pushed out by Windows Updates but 15 laptops with these docks then went into flashing on and off and appearing to be locked up, severe lag, To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. Simply ask a new question if you would like to start the discussion again, HP 255 G8 and HP USB-C A Universal Dock G2. Any ideas or suggestions are greatly appreciated. We are on our second dock model - both recommended by HP Sales and HP Support for theHP 255 G8 laptop - 4L1R0UT#ABA. Again, while it is not ideal, this setup worksexcept for the power button on the dock starting the laptop. HP Thunderbolt G2 Dock USB not recognised - Spiceworks Community 03:27 PM Power button to turn on or wake the system, Wake-on LAN from warm and cold dock, Wake-on LAN from S4/S5, and MAC Address Pass-Through S0, S3, S4, S5 warm and cold dock features only function on HP or HP-supported notebooks. Windows 11 Support Center, Finding your Serial Number You will be taken to the Adobe site to download the reader. When we plug the USB-C cable directly into the laptop, it does not pass video through to the dock because host PC does not support the DisplayPort Alt mode protocol through its USB-C port. Other product and company names mentioned herein may be trademarks of their respective owners. Please try again shortly. Your go-to tech troubleshooter! In case you missed the dialogue box, you can reopen it. You have to plug DIRECT USB-C port from machine to USB-C on the dock. Is it an HP Laptop - 14s-fq0013dx machine ? To do that, follow these steps. All seems like it is working with one exception: We cannot get the laptop to start up by pressing the power button on the dock. Now write the name of the docking station. This number does not have a published solution. This is an HP notebook, so we would assume the power on would work. Now, to know the compatibility of the docking station by model name or P/N, follow the steps-. Modify your browser's settings to allow Javascript to execute. One or more of the values entered is not permitted. To fix this problem-. If it is loose, the monitor will be detected and then lost by the dock, causing display reconfiguration. You may use an isopropyl alcohol pad to clean. 2 Getting started. Having it to support existing signout flows. I work for HP. I've updated the BIOS, installed the latest version of the Thunderbolt software, and i believe I updated the firmware on the dock, but I wasn't sure if it was the correct firmware. Compre ahora >. The change was introduced with firmware version 1.0.49.1. {{#if (eq ../this.length 3)}}. HP Thunderbolt Dock G2 Not Working? - (SOLVED) - TechnoWifi I have to open the lid of the ZBook, press the power button to turn it off, then turn it on again. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Please wait while we gather your contact options. PDF user guides require the Adobe Acrobat Reader for viewing and printing. 5 Setting up the software. That's what leads me to believe it's a driver issue. days remaining How to fix your DisplayLink product from repeatedly disconnecting and I have a Zbook X2 and found out how it works. HP Thunderbolt Docking Stations - HP Dock Is Not Recognized When BIOS -See details. PDF Data sheet HP USB-C/A Universal Dock G2 This page requires Javascript. The opinions expressed above are the personal opinions of the authors, not of HP. Connect the docking station with the laptop. Screen mirroring works with the displaylink app but not DeX, which I want . There are some specific and common reasons for the Hp Docking Station not working. Manufacturer warranty has expired-See details The USB-C dock is NOT fully compatible with you machine. The latest dock firmware changes the behavior of the power button so that the button must be pressed and held for (at least) 1 second before the computer responds by going to sleep, entering hibernation, or shutting down (depending on the power button settings). If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Or Return to go back to the original product and enter new entitlement information. We apologize for this inconvenience and are addressing the issue. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Brother Printer Stuck In Sleep Mode (Quick Solutions), Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener, Accumulated Dust Around the Connection Port, Outdated Firmware or Docking Station Driver Software, Select Docking stations from the Shop menu. In general, most issues with Thunderbolt Dock G2 happen due to the connectivity issues between the docking station and the device. Extended warranty refers to any extra warranty coverage or product protection plan,purchased for an additional cost, that extends or supplements the manufacturers warranty. Moreover, our device-based problem fixing portion will help you get an easy solution. Such not working issue of the dock includes other problems like display blinking, dual monitor not displaying, audio issues, error device detecting, etc. Release date : 18-Jun-2019 Last updated : 18-Jun-2019 DESCRIPTION The dock is not recognized when the Thunderbolt Security Level is set to Secure Connect in the BIOS. As the laptop is still placed on the dock that comes with up-to-date firmware, you may come across several connectivity problems. To have a desktop-like experience with a laptop or notebook, a docking station. HP Thunderbolt Dock G2 Not Working check the security level option. DisplayPort on HP USB-C/A Universal Dock G2 not working with - HP Still, if you need a compact and dedicated workstation, you may go with the dock. How do you connect the dock to your machine ? I believe there is an issue with the latest released Display Link Driver Version M2 on September the 2nd 2021. I'm living with it. HP USB-C/A Universal Dock G2 - DisplayLink Forum The USB Ethernet Network Interface Controller (NIC) might not respond. Already have an HP account? Finding your Serial Number Examples: 1234-5678-9012-3456, SR123456.123456. Tell them about your docking station model, and they will give you useful information regarding your docks compatibility. Follow the steps-, To check the device authorization status , Setting the security level option of Thunderbolt to display port user authentication can resolve the issue. We connect the HP G2 4.5 mm and USB-C Dock Adapter and the USB-C Cable from the dock together. Whenever you face any issue with your hp dock and cant find any solution to fix it, you should Contact Hp Customer Service. There, turn on the port security in the drop-down lists that you get. However, all opinions and comments are my own. So first, make sure your dock is compatible with your computer. This page requires Javascript. As soon as this completes, you have to restart the device again. For Hp Docking Station, some common and specific model-based issues are fixable in some easy steps. One is, check the docking station manual.
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