But they've urged the board that ultimately decides which ones to pick to reject movie references and submissions like "Ferry . Reservations can be booked online, over the phone or in person at any of our terminals. However, they will be transported only on a space-available basis. Hyannis, MA Each customer transporting a motor vehicle is required to have a driver available to operate the vehicle at all times while it is on one of our properties or vessels. Does the Steamship Authority have any security procedures? If you have moved, you can change the address on your profile, but it will not change the reservations that are already booked. PDF 2021 Travel Tips for Martha's Vineyard Residents Does the Steamship Authority have any special group fares for student and youth groups? Passengers may travel with their personal baggage, at no additional charge, except for bicycles, surfboards (including wind surfboards) and other large objects for which a fare may be charged. PDF Change and Cancellation Policies If you utilize our towing/pushing service, you will be required to immediately remove your vehicle from the terminal upon reaching your destination, or you will be subject to parking and additional charges. Advance reservations are required for all vehicles and can be booked online, by telephone or in person. Ransomware attack disrupts Steamship Authority's payment systems Steamship Authority Grapples with Deck Officer Shortage In Season (Memorial Day - October 31) - $450 and up. Rich Saltzberg. Yes. Although we do not routinely mail reservation confirmations, we will do so upon a customers request if the request is received more than 10 calendar days in advance of the scheduled sailing. Welcome to the Steamship Authoritys Downloadable Forms page. Click here to watch a video on how to change your vehicle reservation online. Under the cell phone field click the box I want to receive Text Alerts for schedule changes and waitlist fulfillments. Dont forget to hit the Save Changes button before leaving this page. Two Almost-New Ferries to Join SSA Fleet - Vineyard Gazette Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. From there, follow the instructions in this guide:eNews and Travel Alerts. Due to COVID-19, we have extended the time period in which customers can use a passenger ticket or vehicle reservation. The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. If you are traveling in a group with five or more motorcycles, we encourage you to make reservations to ensure that there will be sufficient space for your motorcycles on the vessel. After the completion of the Headstart Reservation Program, the remaining spaces for periods during our summer schedules are placed into the pool of spaces available for reservations by the general public. From there, enter your cell phone and choose your preferences. This means they will be held under your name until you provide information regarding the specific person (or vehicle) who will be using the reservation. Usually such special fares are still increased based upon their length and width, but they are generally lower than our normal commercial fares. I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. 508-477-8600. Can I receive a lower vehicle fare if I buy a book of multiple tickets? All passenger areas of the following vessels are accessible by elevator for passengers with disabilities: the M/V Eagle, the M/V Island Home, the M/V Martha's Vineyard, M/V Woods Hole and the M/V Nantucket. No customer traveling without a vehicle may carry any gasoline, propane, acetylene or oxygen on board any vessel, unless a passenger needs oxygen for medical reasons. I have a disability. In the event that you do not remove your vehicle within the time period for which the parking charges have been paid, you will be required to pay all additional parking charges due before you can remove your vehicle from the lot. You can also purchase passenger tickets for our high-speed ferry by visitinghttps://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A. Steamship Authority cancels ferry service through evening due to Henri Do you offer digital tickets that travelers can buy in advance of arriving at the terminal? I am traveling in a rental car. Yes, lower excursion fares are available mid-September until mid-May of the following year. Navigate to the About section and click on the Policies, Forms and Information page in the drop down menu. Passengers are not allowed to bring alcoholic beverages on or off a vessel except for beverages that they are transporting as personal baggage in unopened containers, which may not be opened while the vessel is underway. Customers in either the Excursion or Preferred programs who need to change either their name, address or vehicle information should do the following: Contact the Reservation Office at (508) 477-8600 from 7:30 a.m. to 4 p.m. daily, or by fax at (508) 477-8717, or by email at formsubmit@steamshipauthority.com. The transfer slip must contain the information regarding the person (or vehicle) using the reservation. Monday, June 7, 2021 - 6:01pm. The Steamship Authority (SSA) announced Saturday on Facebook that a crew shortage forced cancellations to the freight ferry Sankaty, starting with the 11:05 am trip departing from Woods Hole.. Is parking available at your Woods Hole terminal or Hyannis terminal? Steamship Authority on Twitter The smoking of or other use of marijuana is prohibited anywhere in or upon any of our vessels or on any Steamship Authority property. We highly recommend that you check current parking availability prior to arriving at a specific parking lot. SteamshipAuthority1 - YouTube Do any passengers have priority in boarding the ferry? (508) 457-5867 TTY, Union St & Water St Generally, 10 or more individuals must travel together as a group in order for the individuals to be eligible for this student group fare. SSA senior managers also found themselves explaining the cancellation policy for ferries after last week's storm. 02601, (508) 771-4000 Massachusetts law also prohibits passengers from consuming alcoholic beverages aboard any Steamship Authority vessel other than those sold by our licensed concessionaire. The largest ferry service to the islands of Martha's Vineyard and Nantucket, the Steamship Authority issued a statement warning that traveling customers may be delayed as a result. Thus, if an individual leaves the Island on Friday, January 1, he or she must return to the Island by Sunday, January 31, in order for his or her return excursion-fare ticket to be valid. 1. For further assistance, please refer to our customer handbook, available online on our Policies, Forms and Information page, or call (508) 693-9130 toll-free from Martha's Vineyard. Steamship Authority hit by ransomware attack | WWLP Additionally, no person may smoke on any terminal ramps or in the vicinity of any passenger waiting queues, or in or upon any building, or in any other place on the terminal where smoking is specifically prohibited by the Authority. For more info, check out the Accessibility page. Or simply click this link: https://www.steamshipauthority.com/about/news. Note: in response to COVID-19, passenger tickets are now good for two years from the date the ticket is sold. (NOT part of Medical Program), Drive On/Off form - Hyannis and Nantucket - Release and Indemnification Agreement. High winds cancel morning ferries - The Martha's Vineyard Times Please note we cannot guarantee specific travel times our goal is to find any available space that will allow for travel ahead of your appointment. We generally have an unlimited number of off-site parking permits in connection with our Woods Hole and Hyannis Terminal operations. Blind passengers are also eligible to travel for free with proper identification from either the Massachusetts Commission for the Blind or a similar agency from another State. We may refuse to move a vehicle that cannot be loaded onto or unloaded from a ferry under its own power if, for example, the loading of the ferry may be unduly delayed, or if the appropriate equipment is not available to tow, push or transport the vehicle safely. For information about our 10-Ride Ferry Pass cards which includes the town-mandated embarkation fee and can be used by multiple people on the same trip or to learn about our Lifeline cards which does not include the town-mandated embarkation fee and can be used by one person per trip, click the link below: https://www.steamshipauthority.com/lifelinecard. Retweet. We accept reservations for vehicles on all of our passenger/vehicle ferries and routes. For more information about our standby procedures, please click here. Bourne Briefs. Automobiles under 17 feet in length are charged the regular fare. For an updated name or address, fill out the current years program application with the changes, make a note on the form that either the name or address (or both) are changing, sign the form and send to the Reservation Office for processing. 1 reply 1 retweet 0 likes. Travel between Martha's Vineyard and Woods Hole: Click here for the entire Customer Policies and Procedures Handbook. 02554, Change, Cancel and Refund Policies for Reservations, Enabling Act of the Woods Hole, Martha's Vineyard and Nantucket Steamship Authority, Rules and Regulations Governing Public Conduct on Terminal Property, College Program Application and Verification, Individuals with Disabilities - Accessibility Pass Application, Preferential Boarding: Certification of Medical Need Form and Summary, Senior Citizen Travel Discount Card for Port Community Residents, Cycle Safety PSA from The Bicycle and Pedestrian Advisory Committee of Martha's Vineyard, Travel Tips for Martha's Vineyard Residents, 2023 Brooks Road/Summer Permit Application, 2023 Yarmouth Off Season Permit Application, Guidelines Regarding Advertising on the Steamship Authority's Facilities, Guidelines for Seeking Access to the Steamship Authority's Public Records, 2016 Approved Operating Schedules with Freight Trips, 2017 Approved Operating Schedules with Freight Trips, 2018 Approved Operating Schedules with Freight Trips, 2019 Approved Operating Schedules with Freight Trips, 2020 Approved Operating Schedules with Freight Trips (updated), 2020 Operating Schedules as modified by COVID-19, 2021 Approved Operating Schedules with Freight Trips, 2022 Approved Operating Schedules with Freight Trips, 2023 Approved Operating Schedules with Freight Trips, 1. In the event a reservation is neither cancelled with at least 14 days advance notice (or with at least 24 hours advance notice for commercial vehicle over 20 feet), nor changed with at least one hour advance notice, nor used as reserved, no refund shall be issued for the reservation. Fares for the transportation of motorcycles, bicycles, mopeds, golf carts, surfboards (including wind surfboards), kayaks and other large items are established at our discretion. Nantucket & Vineyard Ferry Frequently Asked Questions - Steamship Authority Hyannis, MA It is your responsibility to operate your vehicle whenever it is moved under its own power, including driving it on and off the vessel. Customers making reservations by telephone will be told their reservation numbers by our reservation clerks. Are there any special precautions I should take while riding on the ferry? Vehicles parked at parking lots that are not equipped with parking ticket dispensers are still subject to parking charges. For your convenience, all shuttle buses have bike racks, capable of accommodating two bikes during daylight hours. Your reservation will be a ssigned a standyby number. Because customers traveling on the M/V Gay Head, the M/V Katama and the M/V Sankaty are required to back their vehicles on or off those vessels, we strongly discourage vehicles towing trailers (except tractor-trailers) from traveling on those vessels. Firearms, other weapons, explosives, incendiaries and other dangerous articles will not be accepted for transportation except as specifically provided in Part J of the Customer Handbook. We attempt to accommodate the special reservations needs of customers with disabilities or those who are traveling with someone with a disability. %%EOF Access to our vessels is limited to those individuals with tickets or official Steamship Authority identification. You may change or cancel your reservation in person or by telephone during normal operating hours (or at any time on our website). No pets (except for service assistance animals) are allowed in any food service area. Such reservations are available online or by calling either our Mashpee Reservation Office or in person at the Island terminals. (508) 457-5867 TTY, Union St & Water St Oak Bluffs, MA We also sell 10-ride ticket books for the high-speed passenger ferry between Hyannis and Nantucket and 46-ride commuter Ferry Pass cards for the Martha's Vineyard route. If the reservation date has already has been changed one or more times, you may change the reservation again only upon payment of an additional $10.00 charge. Customer service is important to us and we will endeavor to help those customers make new reservations at the terminal, even though the general public may not be able to make reservations at that time. Steamship Authority cancels some Memorial Day ferry trips due to I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. Vehicle reservations also must be made for a specific vehicle. 2018 Winter and Spring Operating Schedules Report, 1b. Yes. For more info, check out the Accessibility page. Yes. 60 0 obj <> endobj We charge an additional fare for any trailer towed by an automobile. Ferry Schedule. Hyannis Terminal:If the terminal is able to accommodate the parking of standby vehicles of customers using our drive-on/drive-off services, you may leave your vehicle at the terminal and it will be transported on a standby basis on the next available trip. What happens if I simply do not use my reservation? To be eligible for the auto excursion fare an island resident must have his/her name contained on the towns street list, and provide both a valid MA drivers license and vehicle registration with an island address. The fare does not include transportation for the vehicle's driver or any other passengers. No. At our discretion, we may randomly confirm passengers identification, and may randomly screen passengers, their belongings and their vehicles. This will result in the forfeiture of your reservation. How does standby work on the Martha's Vineyard route? A person traveling under the Preferred Space Program must use the same vehicle on each segment of a round-trip, unless we specifically approve the customer's use of a different vehicle on the trip's return segment. Do you charge the same fares for adults and children? Generally, 20 or more individuals must travel together as a group in order for the individuals to be eligible for a regular group fare. All pets must be kept on a leash or in a container, and must be under the control of the passenger at all times. when you travel with the Steamship Authority. Please note, our high-speed ferry service to and from Nantucket is seasonal, and generally operates from April through the end of December. 2/4. If you require this type of assistance, please contact us so we can discuss your particular situation and review what accommodations we can provide. For example, you may always change your license plate numbers, add or subtract passengers, and change your reservation to another trip on the same day without any additional charges or penalties. If the reservation was paid for with a ticket from a 10-trip ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. Fare increases are based upon the vehicles length over 17 feet. https://www.steamshipauthority.com/about/news. Click Here. Seasonal Terminal, 69 South Street Staffing shortage has Steamship 'scrambling' (508) 778-7633 TTY, 1 Steamboat Wharf Parking spaces are limited at the Vineyard Haven Terminal and only available for medical emergencies. However, because of the limited number of parking spaces available at the terminals themselves, we annually issue permits that allow parking at each terminal to customers with physical disabilities (we rely on whether a customer has been issued a handicap license plate to determine whether that person should be issued an on-site terminal parking permit based upon his or her disability). Close. All passengers and vehicles must be at the dock and ready for boarding at least 30 minutes prior to scheduled departure. In addition, we will assess a $10.00 processing fee for any refund of a cancelled transferable reservation, regardless of when the cancellation is made. For more information, check out the Reservation Openings page. Nantucket Terminal:Unless you are informed that you should remain at the terminal for possible travel on the next scheduled trip, you must depart with your vehicle from the Nantucket Terminal. Am I required to make a passenger reservation for the traditional ferry to Nantucket or Martha's Vineyard? Steamship Authority Targeted By Ransomware Attack; Martha's Vineyard
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