Im not paying a premium for a seat I may not get! Lots t, Review of @movenpickalmarjan in Ras Al Khaimah is, Not only was this an amazing empty leg flight on t, @flydubai #b737max business class. Just fly with Qatar Airways in economy and even better in business to see how it should be done. Our teams across the airline have been through a lot, and I am looking at what we need to do to recognise and reward the people we know make a difference to your journey, and ensure they have everything they need to feel empowered to do the right thing by you every single day. First was great, we felt valued but as there are so many new Club Suites we felt just a number, same level of service as if we were in Economy. Arrived in Vancouver on Saturday 1 day and 3 hours late .on arrival told passengers luggage had not been loaded . Bloody National joke and National embarrassment. As often the case with these things action speak louder than words we will see if these words translate into real world changes in a meaningful way. Flew BA club Europe both ways. Youll also connect with other readers who want to make the world a better place. Choose whatever ticket is cheaper and convenient. It has received nothing like the level of financial and non financial Covid support of any other airline in Europe. The same meal both ways. Just flown to St Lucia in J 2 days ago and food offering was pretty atrocious. They run the spectrum, from codeshare problems to involuntary downgrades. When Tom Stevens, in response to a question about Willie Walshs comments about IAG splitting BA off from the group (probably out of context) said that Willie had no insider knowledge of BA or IAG which was a ludicrously stupid thing to say of the man who led BA for years and was instrumental in the formation of IAG. at Of course they can improve in some areas such as onboard food offerings and doing up the Heathrow lounges but overal they are doing well in what is a highly competitive market especially Europe with low cost airlines . Stay up to date with all our latest developments and corporate news, Significant shareholdings and treasury stock, Corporate governance and directors' remuneration reports. The website has more glitches than a really bad sci fi movie. So we are still using the #covidexcuse long after many other airlines have returned to close to normal. National carrier! On our last Club flight back from Atlanta in November 2021 breakfast was appalling for me! Check out our guide to booking and troubleshooting an airline ticket. This year I plan to maintain that status and have a number of BA flights booked. How can we build back better European aviation after COVID-19 - and what will our industry look like in five years?The environment, changing markets, new con. I have just traveled long haul in BA First Class (new BA B777-300ER cabin config) and frankly Sean has a challenge on his hands, but one on which I wish him well. Sean Doyle is Head of Strategy and Business Plan, Sean Doyle's personal email Over the past few months our teams have been working hard to create a seamless travel experience for you and we have worked in partnership with some of the most advanced technology and healthcare companies in the world to do it. My number one priority is to address the customer call centre issues many of you have experienced and may still be experiencing. It was explained to me that the staff on the outbound flight had let the customers drink it all. When they do they still manage to mess something up. Although I have serious doubts about his abiiities to return BA to a true premium service given where hes starting from, I wish him good luck and will watch with interest from the safety of an alternative airline. Disagree that everything should be automated. All this was bad enough but then I tried to get some sleep but the light above my part of the cabin was quite bright. BritishAirways Customer Relations 11 West 42nd Street 24 th Floor New York, NY 10036, Primary ContactCalum Laming Chief Customer OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Secondary ContactIan Blackman VP Airports East USA, Latin America and the CaribbeanBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Rene de Groot Chief Operating OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Chief ExecutiveSean DoyleChief Executive OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB011 44 20 8738 5050 [emailprotected]. More articles in front line places like popular travel blogs and sites have a way better chance of driving change than anything Mille or Steven or I could not make clearer to management. Covid excuses no linger wash and some of us like to walk around, choose our own food and serve our own LPGSoh sorry that has been replaced too. Sean Doyle - CEO British Airways - British Airways | LinkedIn Our help is free. The airline sent shockwaves through the industry in late 2020 when it announced the immediate retirement of its entire Boeing 747-400 fleet and the reintroduction of its Airbus A380-800 superjumbos and aircraft which many in the industry had expected to see retired globally with airlines financially struggling with the double-decker even in a thriving global aviation market. Please dont say it is Covid related?! Hi Michele. Breakfast which I didnt hve was chicken omlette or some kind of quiche. Prior to this he had started his career in the aviation industry as Deputy Director of Strategic Planning at Air Nostrum in 2001. Prior to his appointment at Aer Lingus, Sean served as Director of Network and Alliances at British Airways, and a member of the Management Committee since 2016. The company took my money! However, the north lounge in T5 badly needs an upgrade. Our outward was also in club with single plate offering of curry. Id love to support our National Carrier but not until they up their game and become competitive too. (business & personal). This year will be a test. Whereas BA is switching to a new phone system. The 3 primary leaders of cabin crew department each need to go if this Make BA A Better Place (for customers and crew) stands a hope. However, my patience ran out last last year: BA and BA holidays are impossible to contact, generally uninterested and they collectively cancelled or rescheduled over 20 of my flights last year. Even if Virgin & BA were on par with my experiences I would still choose Virgin. Sean Doyle's business email address is s****e@britishairways.com What is Sean Doyle's Phone Number? Sean Doyle's Professional Skills Radar Only went via there because I couldnt do what I needed to do online, didnt have the time to repeatedly call, be cut off or sit on hold for hours this, combined, is something Sean ought to be really investing in to fixing frankly, their book with confidence policy is actually the opposite for me I worry what happens when something actually goes wrong, and you have very few means to communicate with them rapidly. Crying children with their toys in the cases. Thankfully we gave them a paper claim to get our case back, even though they said we didnt need to. at Id love it. Since Sean Doyle took over he has been keen to emphasise that his focus is on making BA a premium airline. Focus on luggage tracking not high priority issue to fix although having priority luggage treated as priority would be nice. This has happened for years and when I finally got so frustrated that I contacted BA about it, I hit the usual operational demands excuse. The club section was 14 rows and full in each direction but both ways there were catering issues. During his time at British Airways, Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive Vice . As a result we might all be forced to desert to their competitors sooner rather than later, although it would be such a shame not to redeem all those Avios, companion E tickets, and the various vouchers of which we all now posses so many????? The additional points havent materialised so the offer has ended up creating yet more frustration with BA. Prices now are ridiculous and we have therefore decided not to book anything until the product and price improves, even at the cost of losing gold at the end of the year. Biography The son of a Garda sergeant originally from Wexford, Doyle was born and grew up in Youghal, Ireland. The airline is working towards carbon neutrality by 2040 however, it recognizes that in this new post COVID world the airline has a chance to be able to redesign and rebuild its image and standing in the new global market. Last November we flew back from Barbados on a new 777 with Club suites, which were great, let down by the fact that there was no Champagne available. Its now better flying Egyptair! Its all really been said above. We want people to come off a British Airways flight and talk about it as if its something different. Sadly at the moment, it is often talked about because its different but not in a good way! The BA crew were amazing: efficient but also kind in how they dealt with this. He reportedly earns 3-8 million USD in annual compensation. Wow! We are mid-way through replacing our phone systems to create a better customer experience and are also already recruiting more people to ensure your calls are answered, social media messages are responded to and problems are solved in the moment, wherever possible. A recent Denver-LHR leg in Club Class saw a very disappointing one-tray meal. I hope Sean reads these comments personally as it seems that BA has already lost the market. In the addition to the Club Suite rollout onto the whole fleet, Sean Doyle mentioned in the email that British Airways would focus on ensuring it can reach an economical and sustainable future. As has been well publicised the start of BA's busiest travel season since the pandemic has been difficult. Please speak up loud and clear. BA are holding millions of our cancelled Avios point bookings and tax money. I had to stop reading because there is so much. Spot on when you say While the majority of the food has tasted OK, it reeks of cheapness. They didnt take it, they just dont care enough about a premium service. A stater of a few lettuce leaves, cucumber slices and tomato; a main choice of either curry or vegetarian pasta (what if you dont like either?! Building a Better British Airways, CEOs Email to Customers Since it was created in 2012, the company has been noticed for being profitable from its very beginning and one of the most punctual and efficient in Europe. Completely agree re worry about needing to contact and not being able to. Lynne joined Aer Lingus as chief executive and chairman in April 2021. Sean Doyle Email & Phone Number CEO British Airways @ British Airways 5 free lookups per month. As I used Avios its not a new booking and having waited 60 mins they couldnt transfer me to right area. Now, I only fly BA because of the 241- I have nine of them to use and Im too tight to pay for premium cabins with anyone else- but really, Im starting to get nervous about my next BA trip. Wine list was non committal as to specific wines probably whatever Sainsburys are doing at 25% off for 6 bottles or more. The meal was sub standard pub grub. I mostly fly paid for F. Every so often I do use 2-4-1 but realistically if I want to fly F I do. ???? Is this British Airways flight bad enough for you? FAQ page or contact UK Companies Ive just checked flights to BNA in May 6k for 2 return in Club. My recent LGW Club World experience was consistent with the themes raised. Just got back from Switzerland. John became Chief Information Officer (CIO) in September 2019. We recently received welcome news from the UK Government giving us clearance for take-off once more from today. By using ba.com you agree to the use of cookies. The food is definitely an issue and Im pleased to see Sean mention this. Arrived at Terminal 5 but nobody could be bothered to put our luggage on the carousel. In 2012 Marco took the responsibility first as Sales & Distribution Director and then as Chief Strategy & Network Officer at Alitalia. *IF* Sean makes real improvements upto a competitive level and they are reliably delivered for several months I will experiment with them but for now BA remains #BeyondAbysmal and #BestAvoided because they not only deliver sub par product & service but charge a ridiculous premium for it. BA, get your act together, youre haemorrhaging premium customer by charging premium prices, and youre no way near giving a premium service. We wait and see if his message delivers. So I would like these issues resolved that would make my life a lot easier. Not everyone has received it yet so here it is in full: Im writing to you directly today in the spirit of transparency, which is the ethos were striving to promote at British Airways in 2022 as we emerge from the worst crisis in our 102-year history. Lets not forget that BA operates in an almost uniquely competitive environment. J us frankly atrocious. He was appointed LEVEL chief executive in September 2019 and was previously chief executive of Iberia Express for six years. At the start of the year, BA CEO Sean Doyle announced a series of senior management changes to spearhead the airline's recovery from COVID-19. Emails were not answered and I only managed to change the flights by getting through on the chat. I was lucky enough to be very well looked after by all major carriers and we all know the BA product falls short in many areas. When Club Suites came out 3 years ago in 2019, I was amazed that BA thought it acceptable to dribble along with the 20 year old ying/yang design for six years rather than introduce the Suites over 2 years. Now they have done away with that system so its a free for all. Its Now Official: Qatar Airways Orders 100 Boeing Aircraft, The 777X Freighter Begins & More Confidence for the MAX, Ryanair Narrows Q3 Net Loss, Expects FY22 Loss Within Wider Than Normal Range, Major growth for Saudi region with bulk orders for Boeing 787-9 Dreamliners, UKs newest cargo airline One Air launches with B747 freighter, Virgin Atlantic To Relaunch Shanghai Flights Next Week, Vanessa Hudson to replace Alan Joyce as Qantas CEO. What we want and what you (passengers) want both have elements of fantasy about them that just wont happen but there is a lot of common ground and jiggling some of the formats is really all it takes but IFCE cant see that. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Its been terrible lately and its hard to imagine they will get better quickly. British Airways CEO Sean Doyle shakes up executive team amid struggles Heres how to spot it, How to find the best hotel at the lowest rate, Here it is: The complete guide to summer travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. And our colleagues are excited. I flew with KLM to Munich via AMS in business for a social trip at the end of last year and it just felt different. Sean Doyle works in the Airlines/Aviation industry. I was a travel industry executive all of my career and worked with BA over many of those years. 4. FAA allocates university grants to tackle aircraft noise, 110 Ryanair Flights Cancelled Due to France ATC Strikes, Canadian Budget Leaves IATA Disappointed with Future Outlook, Ryanair Flight Suffers Burst Tyre in Dublin Airport. Effortless, graceful and personal service that makes flying a delight. Our Chairman & CEO, Sean Doyle, . She was previously Brand and Customer Experience Director at British Airways (2017-2021), Chief Customer Officer at Iberia (2015-2017) and Marketing Director at Iberia (2011-2015). Time and time again we are of the view that BA just dont care. It actually doesnt involve that much expenditure . A good friend has always flown Emirates business and F. We convinced him to fly F to New York with BA. Sean Doyle profile: New British Airways CEO seen as a safe pair of But it just seems that everything has taken such a battering over recent years that it will be impossible to come back from it and to regain that premium label that the airline wants to achieve again. This isnt all down to the staff, but there seems to be a malaise over BA where there is no ambition to make a really positive customer experience. The son of a policeman, Sean Doyle grew up in Youghal, Co Cork. Michele, I agree that we should be able to do as much as possible online, but, until they fire their current IT crowd and make it a top priority, well still be waiting on hold for two or more hours at a time. IT Department. So, no, nothing much premium at the moment. Our executive contacts are responsive, as long as you are polite. Business Lounge table ordering I hope will end post covid soon. The one area that I think they are doing well in is the wine and drinks in Club Europe and First. Most of that has disappeared now with the highest prices I have seen since I started blogging to the US and Canada in particular. Club Suites are very good, our cabin crew were excellent but were we lucky on this flight? I believe that it will and we can be proud of our National airline again. Find accurate personal and work emails for over 250M professionals. Being able to add a second leg to a 2-4-1 and get the taxes correctly calculated would save their staff an awful lot of time. I wont believe any more words and Ill continue to fly BA only when I dont have an alternative until such time as I see changes that make me think they are a better choice for my travels than the airlines I currently use A3, TK, QR, SQ, NH and AC in the main. As someone who has flown throughout the pandemic (rules permitting) its frustrating to see the decline of BA. Please visit our Help centre for more support if you have a question about your booking or flight. I am looking forward to my first experience flying the new club suite to Sao Paulo in two weeks time on the A350 but I am wondering if the showers in the lounge are open again in the evenings now as last time I flew in October they were closed at 3pm.Reading the comments above slightly concerned that I should be thinking about taking a packed lunch on board haha. Remember Margaret Thatcher covering the tail fin? Use this form to log in to your account or to create an account for the British Airways executive club. How to win your consumer dispute using the Elliott Method. They used to have a seniority system which allowed those most experienced to choose which position to work first. Sean Doyle (businessman) - Wikipedia In fact no choice of main as we were seat 15 theyd run out of one option already. I agree that BA need to take a big step up with the overall package they present. Sean Doyle Chief Executive Officer British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB 011 44 20 8738 5050 Seanl.Doyle@ba.com This contact was published on November 27, 2014 and updated on March 9, 2023. They all stood waiting between the gate staff and the airbridge for 10 minutes, as the aircraft wasnt quite ready! Sean Doyle was appointed Chief Executive of British Airways in October 2020. Up to 5 (Well, the prices are eye-wateringly premium at least!). BA is not and is unlikely to be a premium airline again its not the same as it was 10 years ago. First class was full (8 pax) but they managed to run out of choices by the time they came to the last passenger (unfortunately my wife) and that is with only three choices on the menu (one being vegetarian) utterly unacceptable and certainly NOT First Class BA need to quickly pull socks up, add more choice to both F/C and B/C menus (indeed all classes) and stop penny pinching, especially in premium classes. Who Is Sean Doyle - British Airways' New CEO - Simple Flying Im not seeking to make excuses for things that should have gone better. Where have the hot towels gone for pre-departure! Sarah has lived and worked in Switzerland for over 10 years where she worked for Alexion Pharmaceuticals as VP, Legal - International and at Novartis Pharma in a variety of global and international legal roles. at Total agree on ridiculous prices. She previously worked at GSK Plc for over four years in a variety of senior roles and more recently as Senior Vice President, Legal Head Group Transformation and Separation. In-depth interview with new British Airways CEO Sean Doyle British Airways, the national carrier of the United Kingdom and subsidiary of International Airlines Group (IAG), is a founding member of the oneworld alliance and has a number of joint ventures, including across the Atlantic, to Asia and with Qatar Airways. Forget it Sean are you serious??? Here's more information about the Elliott Responsiveness Ratings. As for their phone lines shocking! Be Sure To Check out our 24 Live blog for Live and accurate Coverage of the Airshow! And at least Ryanair staff are jolly; this lot are generally workshy and totally lacking in interest in their passengers. Is the email from BA CEO Sean Doyle all just lip service? To be frank, weve been moving from one set of restrictions to another and the amount of change weve been dealing with over the past couple of years from week to week has been relentless. I am loyal to BA currently but as Sean says himself, that patience is being tested. These are generally pretty premium so Id like to see that continue. However with these aircraft now back in the British Airways active fleet for the foreseeable future, we could be witnessing the final draw of light on double-decker aircraft not just for British Airways but also globally with aircraft such as the Boeing 777X and Airbus A350-1000 being the next generation. 5 days later and endless chats on line and telephone no one can tell me where my luggage is and quite frankly they dont give a damn . Perhaps if your followers value the comments as they do the articles we might be able to get the message over that what THEY want is mostly doable but is not what IFCE (cabin crew) management and the product and delivery people THINK they need and want. over 7K for 2 people. This was on top of what felt like a genuinely cheery welcome when we embarked, and meal choices available throughout. IAG - International Airlines Group - Management Committee Their smiles and their enthusiasm to get back to doing what they do best, serving you, is very real. Finally, despite being tagged priority, our bags were some of the last on the carousel at Newcastle. Its certainly you who makes us fly, and we cant wait to welcome you back. Julio has a PhD in Physics from Cologne University in Germany and has an MBA from IESE Business School in Spain. Throughout the pandemic I have changed my Finnair flights solely by the Finnair chat function which has been very useful. How do I get it fixed? Remember the days when you got a starter and a side salad? British Airways CEO Email & Net Worth | Sean Doyle Salary & Wife If there are any positives to come from the past year, one of them is our ability to innovate. The Covid hiatus, with many planes taken out of service, presented the airline with an unprecedented chance to catch up and speed up the introduction of Club Suites across all the remaining planes. Previously he was Chief Executive Officer and executive director of Aer Lingus from January 2019. He did some good stuff at Aer Lingus and I had high hopes for him, but sadly little seems to have changed. IATA has publically expressed disappointment at the recent Federal Budget of Canada in what it, Airline manufacturer Boeing has jointly announced the news of two major purchases of 787-9 Dreamliner, One Air is set to become the UKs newest all cargo airline. Prior to joining IAG, Julio was Managing Director of NIKI Luftfahrt in Austria, Chief Commercial Officer of Airberlin in Germany and Chief Commercial Officer of Vueling Airlines in Spain holding further senior roles there from 2006. the focus now for the vast majority of people is price and BA provide many benefits for those who pay and want them and less for those who dont people have the choice . We booked a BA holiday and the GLA-LGW connecting leg was cancelled 2 weeks before we were due to travel. Had lots of excuses, poor justifications and promises of improvements. We may need to confirm you are who you say you are by asking a couple more questions depending on what you need help with. Fernando Candela, LEVEL chief executive, is joining the Group's management committee in a new role of chief transformation officer. BA boss pledges to rebuild its reputation for premium service Richard Quest talks with British Airways CEO Sean Doyle # Call Centres C-19 being used as an excuse Im afraid. Sean Doyle Chairman and CEO, British Airways 30th January 2022 at 10:10 #312371 Rob HfP Staff There appears to be a typo. Were always here to help. Their in flight staff are amazing. Twice now they have put me as both the passengers, instead of my wife and I. well as phone numbers accurately with Sean Doyle's personal email address is se****e@gmail.com What is Sean Doyle's business email address? Can I get my 173,116 Chase Ultimate Rewards points refunded? Most of what I have heard and seen recently is a lot of talk about being a premium airline but not much action except the deadline for fitting the B777 Club Suites by the end of the year. Alternatively its possible from an overseas station there was no champagne supplied for the service because in many places customs dont allow us to open bonded liquor bars until flight. Fax: +1 212 251 6711. I do like to order the food via the app. On a recent long haul flight, they didnt bother to offer anyone breakfast, including any hot drinks. Head of Strategy and Business Plan @ British Airways CEO Aer Lingus @ Aer Lingus Area General Manager Americas @ British Airways Finance Director BA World Cargo @ British Airways Financial Controller Airline Partnerships @ British Airways CEO British Airways @ British Airways Director Fleet Network & Alliances @ British Airways Finance Manager @ British Airways Area Finance Manager Asia Pacific @ British Airways Finance Business Partner Strategy & Business Units @ British Airways, Extraversion (E), Intuition (N), Thinking (T), Judging (J), There's 74% chance that Sean Doyle is seeking for new opportunities, Principal Software Testing Consultant at Testhouse He had a 32kg mountain bike and bag to check in, and subsequently waited, along with others 1 hr to get a boarding card!