A final thought was that if youre not scared as a CIO, you either lack imagination or dont run the IT We have another big lever to pull when we open T5 at Heathrow and thats terrifying. My take: there's never enough time or budget to test, train, and prepare properly for launch. Get started by entering your email address below. endstream endobj 195 0 obj<>/Metadata 21 0 R/PieceInfo<>>>/Pages 20 0 R/PageLayout/OneColumn/OCProperties<>/StructTreeRoot 23 0 R/Type/Catalog/LastModified(D:20060531184816)/PageLabels 18 0 R>> endobj 196 0 obj<>/PageElement<>>>/Name(HeaderFooter)/Type/OCG>> endobj 197 0 obj<>/ProcSet[/PDF/Text]/Properties<>/ExtGState<>>>/Type/Page>> endobj 198 0 obj<> endobj 199 0 obj<> endobj 200 0 obj<> endobj 201 0 obj<> endobj 202 0 obj<> endobj 203 0 obj<>stream Delivering London 2012: health and safety | Proceedings of the Critical path can be defined as the chain of events whose flat is equal up to zero, those events which occur in this path are critical to the successful achievement of the project within its earliest possible time. The computer cannot cope with the number of bags going through.". It's the culmination of four years and 2.5bn of work. Should encapsulate the roles of Contractors, Cost controllers, Schedulers, Risk manager, Operations and Control as an when required during the Project life cycle, Level of participation as designed by Project Leader, Responsibility matrix for Heathrow Terminal in the Appendix, To communicate effectively with better understanding of the project among the Stakeholders, Project managers, Project team members there shall be standard procedures to be followed in a Project management context. In SITA we have a new technology lab looking at IT innovation and I am on the board of SITAs joint venture with Airbus called OnAir, which is pioneering on-board data and voice connectivity. 25+ search types; Win/Lin/Mac SDK; hundreds of reviews; full evaluations. Integration is not just plugging technology together; its about people, processes and systems working together.. Looking for a flexible role? These will facilitate cooperation and coordination. BON APPETIT Restaurants at Terminal 5 That is, they care for our paying customers. That performance is being enabled by T5, says Coby, and statistics show a marked improvement in baggage handling, punctuality and customer satisfaction. Gantt chart key feature is that it focuses on Systematic approach rather than algorithm approach, Gantt chart is most effective form of graphical representation hence for Heathrow Trminal-5 such an tool helps you out in sorting your. We have a lot of legacy back-office stuff that should be replaced but we reached our SarbanesOxley targets, so we are fit for purpose. If there isnt a demonstrable effect on revenues or customer benefit then we shouldnt be doing it, Coby admits. This is not now one cap fits all, explains Wolstenholme. Early bags are stored in a BAGSTORE warehouse with 4,000 positions, allowing individual access to each bag any time. Heathrow airport accounts for almost 30 per cent of all passengers from UK airports and directly or indirectly supports 100,000 jobs. Managing day to day activities of the Organization and Operations Management ( HR, Admn, Finance and Purchase). Heathrow Airport - Wikipedia 206 0 obj<>stream The Q5 decision for Stansted will follow in 2009 after the current public inquiry into whether or not Stansted is to be permitted to expand capacity within the existing footprint. To have Heathrow Terminal-5 to be delivered successfully, British Airport Authority had come up with the introduction of T5 Agreement which is based on the commitment and involvement of both BAA and Stakeholders in achieving the deliverables while overcoming the occurrence of risk. Its in character. The most terrifying words you can hear on the slopes are Follow me, Daddy!. It also describes salient details designed into the commercial policy, namely in relation to managing design change, paying suppliers for their work, and rewarding exceptional performance. This new runway could take Heathrows capacity from the predicted 2012 maximum of 78M passengers a year to 122M. There were no hitches that day and the first flight left a minute early. Lessons learned conclusion. One of the defining moments in the airport's recent history was the opening of its Terminal 5, which took place back in 2008. Q5 will be successful if we have really transformed our airports if people continue to write letters saying: that was the best passenger experience and what a great building and infrastructure have been produced on the way there. What is Lemon8 and why is everyone talking about it on TikTok? Maintenance of the Terminal after handing over to BAA. Ive always said that the challenge to the IT department at BA is to do more with less and now the challenge is to do even more with even less. Jean Caines, who was Head of Information (not IT but press and PR) in the Department of Transport, where I learned about the media and politics. Case Study BAA Terminal 5 Project Introduction Know that CIOs and their teams need to be recognised as trusted advisors providing an inside track on technology. For some projects, people were asking for new systems to support their work, but we actually changed the process and brought no IT.. There will be two systems including a main baggage sorter and a fast track system. It includesplanningfor risk,identifyingrisks,analyzingrisks, developingrisk responsestrategies, andmonitoring and controlling risks to determine how they have changed ( Kerzner 2009). Although no formal planning application has been lodged for a third runway at Heathrow and there will not be one before 2010 at the earliest BAA has been working up plans which would see a new runway nestled between the airport and the M4 motorway. My accountability is now to ensure that the end product is going to work on day one, explains Wolstenholme pointing out that in the past, responsibility for handover lay with a separate BAA corporate team. The objective of risk management is to identify the potential problems which may occur during the project life cycle, so that risk can be Controlled and Monitored throughout the Project life cycle. We offered voluntary severance to any manager that wanted to go, and about a third across the airline went. From ComputerworldUK: Terminal 5 has cost BA and the British Airports Authority 4.3bn [$8.5 billion] to build and outfit. 0000001706 00000 n However, BA underestimated the testing, integration, and release planning required to achieve a trouble-free launch. criticised BAA executives for showing up unprepared for their first evidence session, Find the proposed structure for Heathrow Terminal-5, Organization Breakdown structure, Work Breakdown Structure, Project Hierarchy structure, Gantt Chart in the appendix 1234456. Handling (Resolving, Escalating) the Project issues if encountered any during the Project life cycle, Updating to the action log as part of Lessons Learnt. Risk of overrun of the budget due to improper scheduling, Risk of Schedule Slip. BAA will now use a single digital photograph to confirm passengers at the gate are the same as those that check in a system used in most other international UK airports. Focus on people and training to the nth degree; CIOs and IT leaders share the challenges they are experiencing in their current transformation initiatives. We are now going to do 80% of our work through 15 to 20 suppliers.. Q. Heathrow Terminal-5 - UKEssays.com Delivering the required information to authorized people, also make sure there is no breakdown of communication between the two interface, Updation of the latest clauses if any during the review meetings, poorly written/executed contracts there is a risk to the organizations assets, property and reputation. By Editor. Stranded travelers immediately understood how problems with the baggage handling system affected them personally. Traditional tree structure approach is implemented for Heathrow Terminal-5, find the organization breakdown structure in the Appendix 123245. <]>> It could not have been more different from the Civil Service I had seen the future and it worked. 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Do Not Sell or Share My Personal Information. One way towards agilty, appropriately enough, is through the Agile approach to software development that mandates frequent updating and closely orchestrated teamwork. The losses topped $4bn (2.7bn) in the last three months of 2008 alone, when the global credit, financial and economic crisis became acute and aviation fuel prices hurt carriers. * Terminal 5 has the potential to become a major Surface Access interchange or substitution by providing an important role in the South East transportation system of U.K. * Resource availability throughout the Life cycle of the Project. BAA: The T5 Project Agreement (A) - The Case Centre As the toast rack develops, it creates Heathrow East a new terminal building which will replace Terminal 2, The Queens Building and part of Terminal 1. Despite these positive outcomes, many have argued that BA should still have delayed T5 but Walsh later explained that the effect of a postponement would have been to lose the summer operating season. I talk to other CIOs, especially in the US where there is still amazing amounts of innovation coming out of Boston and the Bay Area. Q. Now. On it first day in operation, T5s bespoke baggage system was affected by a number of issues. Among all the other problems, the BBC reports that terminal staff had trouble new parking garages, which exacerbated the other issues. Terminal Liz Weston: 3 Lessons I Wish I'd Learned Sooner about Travel The book I most admire is The Later Roman Empire by AHM Jones, because he pulled together everything then known about the so-called end of the Roman Empire and brilliantly described the economy and society in its entirety. The closeness with which BA and BAA now -operate cant be overstated. From ComputerworldUK : Terminal 5 has cost BA.com now represents 50 per cent of UK sales by volume and it provides a cost-effective customer service, says Coby. WebTerminal 5 when constructed will be able to handle 30 million passengers per year, taking Heathrows total number of passengers to around 90 million. CEO Colin Matthews joined BAA just prior to T5 opening. Her Majesty opened T5 to national fanfare and delight in early March. Its about delivery in weeks, not years. With a functioning T5 theres now a take-off or landing every 57 seconds. It represents a major step in the transformation of Heathrow and it is now a major gateway to the UK. This is the proactive approach applied for sustainable issue. At BAAs other airports: Southampton, Aberdeen, Edinburgh and Glasgow, BAAs investment plans are not regulated by the CAA. We are re-engineering the website via a project called Leapfrog. WebYes, if the OP flights were both on United there would be no terminal change. Picking good people. Terminal 5 represents an enormous investment in buildings, systems, technology, systems, and human processes. In March this year BAA lodged a planning application for a second runway at Stansted. endstream endobj 205 0 obj<>/Size 194/Type/XRef>>stream 0000002867 00000 n Everyone in BA recognised that it does not matter to our customers where the problems were they paid good money, bought tickets from BA and deserved to have a great travel experience, which we did not deliver. WebObviously, Heathrow's management is keen to avoid the omnishambles that surrounded the opening of Terminal 5, when queues and delays became a national joke - particularly given BA invested fairly early, back in 2002 to 2003, in BA.com, but its not as agile as wed like and our business colleagues are very keen to manage the way the site looks and its content without making fundamental -coding changes.. A BA spokeswoman said delays in getting staff screened for work and other technical difficulties had caused the airline problems. The record day for baggage (mis)handling at T5 was February 7, down to only five in 1000. Building on the lessons of Terminal 5 hand over In approving the programme the CAA gave a green light for a 6.6bn package of programmes which Wolstenholme says will transform all of BAAs airports with 13 individual programmes of work. Project management at Heathrow Terminal 5 During the sudden snowfall in February it contained within the system the number of bags that did not travel with their owners on the Monday, repatriating them quickly. From the official brochure: Terminal 5's technical complexity matches its physical size. If your specific country is not listed, please select the UK version of the site, as this is best suited to international visitors. John MacGregor for whom I was the Bernard to his Minister [from the Yes, Minister sitcom]. The roof on the main building of Heathrows Terminal 5 was completed last month. In March 2007 the Office of Fair Trading asked the Competition Commission (CC) to investigate the supply of airport services in the UK on the basis that it suspected that BAAs position as the owner of the UK biggest airports was preventing , restricting or distorting competition. However, this Business Report is to evaluate information system failures in London Heathrow T5 project and to evaluate the project management and operations Anyone having the misfortune to pass recently through Heathrow's new Terminal 5 knows the huge project debuted as a case study in full-blown systems failure. BAA has of course prided itself over the last decade or more for leading the way when it comes to innovative procurement to drive down the construction costs and increase the quality. The business case is used as decision making tool for the Proposed project, whether the Project is feasible or not Go/No-Go decisions. T5 is a complex multi-modal transport interchange designed to handle 30 million passengers per year over a 260 Ha site. To Increase the capacity of passengers flying per year by 30 million. To construct a state of the art Control Tower, designed to meet the demands of Air traffic control at Heathrow in the future. Walsh set an example of leadership in his dealings with the Parliamentary Committee that every failed banking CEO in front of the Treasury Select Committee should follow. Make time for my family, write Roman history and model 19th-century German railways. Heathrow Terminal 5: delivery strategy BAA remains committed to making the investments needed to transform our airports and improve passenger service standards. The CCs report is expected by the year end. The IBM software works out where the bags are supposed to be going, and logistics software works out the best way to get there. BA acknowledged the critical importance of training in the kind of business transformation program that T5 represents. Despite the cost-cutting, BA is changing online. Consider relationship interdependencies, internally and externally; Its Heathrow, a beautiful new terminal is open and the first flight takes to the skies. Acts as tool to Control the risks, like action taken towards a particular risk by choosing the appropriate Avoid, Accept and Mitigate, also provides that who is responsible for resolving the occurrence of the risk. The identified four major Milestones for Heathrow terminal-5 during the scheduling of execution phase. Weve reintroduced some 9/11 measures like the much hated Star Chamber where every single piece of expenditure gets looked at. The founder of Gantt chart Henry Lawrence Gantt used this tool to show the actual schedule and progress of the project was invented on 1920s and used on large projects from 1931. From CIO UK: The project is a complex one. 5. The best AI art generators: DALL-E 2 and other fun alternatives to try, ChatGPT's intelligence is zero, but it's a revolution in usefulness, says AI expert. Q. Think of BAA and you think of Heathrow Terminal Five (T5). Type: Indicates the subject of the meeting. Secondly it helps in assigning roles and responsibilities, resource allocation to the Project. As a former public monopoly, BAA airports in the South East (Heathrow, Gatwick and Stansted) are regulated by the Civil Aviation Authority (CAA) . BA blamed the glitches on problems with "staff familiarisation", which had a knock-on effect on bags and flights. A. BAA and BA have now committed Langsdale, a vastly experienced CIO, wasnt employed at BAA in March 2008 when T5 opened but replaced Richard Rundle who retired last summer. Heathrow last named an airport terminal after a reigning monarch in 2013 when it decided to call the newly built Terminal 2, The Queens Terminal, in honour of Queen Elizabeth II. Confidentiality to be maintained by the respective authorities who manage the contract. More importantly, the improved service for customers at T5 provided by BAA now is not because BA enforced or changed SLAs it is because [BAA] CEO Colin Matthews and the new CIO Philip Langsdale are changing the culture and the attitudes at BAA, and are aligning them with ours. Do you need one? we equip you to harness the power of disruptive innovation, at work and at home. It will contain 175 lifts, 131 escalators and 18km of conveyor belts for baggage handling. By controlling how much BAA charges airlines and how much BAA spends on infrastructure, the CAA hopes to encourage efficient airport development. At the heart of this is a greater understanding of the needs of airlines and passengers, which means addressing people, process and technology, as well as infrastructure solutions. What lessons were learned from this project? WebCrisis management lessons from Terminal 5 Last week saw the opening of Heathrow airports latest terminal and what should have been a flag-waving event turned into a WebOpen Document Introduction Work on the London Heathrow terminal 5 (T5) began in 2002 after a 4 year public enquiry. This almost-great Raspberry Pi alternative is missing one key feature, This $75 dock turns your Mac Mini into a Mac Studio (sort of), Samsung's Galaxy S23 Plus is the Goldilocks of Smartphones, How the New Space Race Will Drive Innovation, How the metaverse will change the future of work and society, Digital transformation: Trends and insights for success, Software development: Emerging trends and changing roles. If the BA.com guy can demonstrate that spending 100,000 will deliver a quarter of a million pounds this financial year, then yes, we will invest, he says. WebFind Heathrow Terminal 3 flight information, maps, driving directions, public transport, airlines and information about services and facilities. A project which saw client BAA buck the industry trend by driving a single team to successfully manage some very large construction risks, complex baggage systems and the integration of a myriad of critical IT systems. Terminal 5 represents an enormous investment in buildings, systems, technology, systems, and human processes. The global aviation industry is in meltdown with the International Air Transport Association (IATA) saying airlines lost over $8bn (5.5bn) in 2008. In April, the CC s Emerging Thinking report cast doubt on whether BAAs airport ownership allowed proper competition. All this is set to change. We're here to answer any questions you have about our services. Getting people to understand the new role of technology and buy into the new proposition was our biggest challenge, he said. The proposed standard form for Heathrow Terminal-5 Association of Project Management, which is been agreed and approved by the stakeholders for successfully achieving the Project. Airport bosses insisted it wouldn't be a repeat of the Terminal 5 fiasco. v^ZXj2{rezl1nsusYl6.fw3wbI=wbK_. Q. Please find the proposed work breakdown structure of Heathrow Terminal-5 which mainly focuses on Execution phase with a budget of 3120 million and 300 million, Kept apart for the contingency which may occur during the Execution Phase, please find the Work Breakdown structure in the Appendix 1.23. also confirmed that it considers BAA to be a monopoly that should be dismantled 0000005764 00000 n To divert the two rivers around the airport by incorporating many ecological enhancements. Has Kansas City finally learned its lesson for KCI airport traffic BA uses the lean model to assist the carrier to reduce overheads and manage the enormous task of handling business change and the massive integration challenge involved in this large-scale project. 0000002100 00000 n In 2003, I was elected Chair of SITA the airline industrys network and solutions company when it was seen as an anachronism selling purely commodity products.
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